Metropole Hotel – Brussel

The hotel is beautiful & in a great location. Rooms are large with comfortable bed, but the rooms & hallways need some updating. The staff was very friendly & helpful.

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My boyfriend and I really enjoyed our stay at this hotel. The price for the comfort, location and service was reasonable. (I think it was about $150 a night). The room was spacious for European standards and fancy, nice big bathroom. No A/C in our room though. Thankfully it was still chilly in Brussels in early June. I don't know how that would work […] in a hot summer day. The wi-fi connection worked fine and they provided complimentary bottle of coke, water and a beer per person per night. (nice touch). The staff at the hotel seemed very professional and courteous. Lesa meira

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Stayed here for 3 nights and it was a lovely hotel. The staff are all very friendly and approachable and can usually get you anything you require. The location was good - about a 10 minute walk to Central Station, and 7 minute walk to the Grand Place (the centre). We took a taxi from the Midi Station (where the Eurostar comes in to) and it only cost […] 12 Euros which we thought was very reasonable.It is opposite a cinema which was good for the one evening that it poured with rain and near many resturants, and about a 5 minute walk from a number of pubs and bars. Only disappointment I had was it had no tea/coffee making facilities in the room - but they did offer 2 free cokes and bottles of water a day instead... Would stay here again and recommend widely. Lesa meira

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Room was very small, bed was uncomfortable, only one lift, which when I was checking out was being held forever at a floor and I had to carry my luggage down 4 flights of stairs.

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I have always wanted to stay at the Metropol, but it was always too expensive. I ran across a good rate on hotels.com and booked the Metropol for 4 nights. The location is good, and the lobby and bar area are just beautiful. This is where the five star rating ends. My room was very long in the tooth, hot, and very uncomfortable. I asked the hotel staff […] on 2 occasions to look at the AC, but the room never got cooler. I had to try to sleep with the windows open, then it was noisy. I will not stay here again. Lesa meira

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Staff friendly and helpful.

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Lovely traditional hotel, friendly and helpful staff. Just don't linger too long outside - just 2 minutes walk in either direction and you'll be wanting to go back to the plush insides of your hotel. Our room was large and comfortable - bed was amazing and slept so well on our one night there at the end of our stay in Belgium. Only downside was the […] temperature of the room, had to open the windows to cool down but the fried chicken smell from next door was not pleasant. Lesa meira

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Perfect location, nice decor, great service. Will stay again

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It's a lovely hotel in a lovely city. I had stayed at the hotel in 1951 as a young child and remembered it as very lovely. It still is - like a grand old dame. It is beautifully maintained and everything is impeccable.

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I have stayed at the metropole on many occasions. The quality of the hotel decor, staff and food is always first class. Add this to a 5 minute walk to the Grand Place and a metro station next door, makes the Metropole theperfect Brussels hotel.

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Elegant hotel was a perfect place to stay in one of the grand cities of Europe. Close to major sites and easy bus transportation to major museums.

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My stay was very comfortable

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Stunning old hotel with great service and facilities. Close to all main attractions and easy access to transport system. Lovely staff who are happy to provide anything you need (at a price). The restaurant is fantastic and the bar is well stocked and a lovely place to relax. Our only issue was the lack of tea making facilities in the room but good tea […] and coffee were available within ten minutes from their efficient room service. Lesa meira

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Free internet did not work. Cannot connect to the free wifi most of the time.

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We went for the weekend and had a lovely stay at the Metropole. The hotel has fantastic rooms and amazing architecture. We ordered room service on the first night as we arrived late and the buffet style breakfast is fantastic.

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Very dated interior. Worst 5 star hotel I have ever stayed in by a long way. Breakfast was also terrible. And I stayed in a superior room...don't go.

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great location middle of the city tradition style give you the flaver of Brussel

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Good location, quiet even given its main road location, excellent staff with good restaurant suggestions. Works well for a long weekend, we would certainly return.

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Service is cold. No pillow for bed. They use cushion, a mall square cushion, can you believe. The show facility is not good at all. The switch is very hard to use, it took me to 10 minutes to turn off the water, which make me feel guilty as I wasted so much water. The shower head tube is leaking.

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Internet didn't work even after i paid for the upgrade 15 euro. Why say you have wifi when you clearly don't. The rooms had too much green wall paper and green carpet - I got a headache from this after 30 minutes. Room service was disappointing after midnight - the bread oven wasn't working. AND they didn't understand English very well so got the […] order wrong at Breakfast. THIS IS DEFINITELY NOT A FIVE STAR - just about 4* Lesa meira

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Great location and splendid lobby and dining room spoilt by shabby rooms which badly need renovation. Outside parking and dropoff chaotic.

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Recently stayed at this hotel for a 2 night stay in Brussels. The hotel is great. Unassuming from the outside however the entrance is very grand and full of old style character. It still has the original lift and although other reviews have mentioned issues with the lift we didn't experience any and as it is open on 2 sides would not feel claustrophobic […] if it was delayed for a short time. Front desk/Concierge staff were helpful in recommending places to eat. Hotel is clean and room was well stocked with toiletries/drinks etc. Breakfast staff were a little slow with drinks that is my only complaint. Lesa meira

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Excellent central hotel just outside the tube station. Rooms and service also excellent. Bar/coffee area not expensive compared to around Brussels.Would definately return to this hotel.

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the room we got was much smaller than the promised 30+ m2, but much worse, the bathroom heat didn't work and two trips by a maintenance man didn;t fix it--he provided us with an inadequate electric heater and since the room heat too was inadequate we were less than happy. The expensive breakfast was very good, and the check in/out and valet parking […] services were first-rate. Lesa meira

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We had 2 nights in Bruge and 1 night in Brussels for a post new year break before going back to work. Stayed in the Royal Casselburgh in Bruge for 1st 2 night, 4* and felt better. When we arrived at the 5* Metropole we were put in rooms which were in the unrefurbished part of the hotel, absolutely awful! smelly old bathroom, no air con or ventilation, […] dank and dirty looking carpets, very depressing. After complaining we were moved to refurbished rooms, beautiful! but why give us awful room to start with. Staff were great and bar area is fantastic, even had its own mouse! really enjoyed the hotel and it was perfectly situated for seeing what Brussels has to offer for sightseers, but feel they shouldn't let out those awful rooms at 5* rates. Lesa meira

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The gorgeous lobby and good location does not make up for the lack in hotel quality and service. Our main problems were with the elevator and balcony door in our bedroom. Elevator - The extremely old, small, and non-automatic doors made it very difficult for us to bring our 3 suitcases up to our bedroom. I cannot believe a 5-star hotel would have such […] an inconvenient elevator system for its guests. While a member of the staff saw us struggling for a while, nobody offered to help us carry our luggage to our room. Balcony door - While the French doors looked nice, they blew open several times in the middle of the night even after we tried locking it. This made our room freezing (the heater barely seemed to work in the first place) and we had a lot of trouble sleeping. I mentioned this to the staff during check-out and all I received back was "oh, we'll check on that - which room?". Very disappointing service again from a highly rated hotel. Yes, the price is cheap for a 5-star hotel and the location is quite good. I also hear the hotel restaurants are pretty tasty as well. However, I would not recommend this hotel because of the issues we had mentioned above. Lesa meira

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Look like a great place to stay, sure its ornate, its very big and the foyer is impressive. We check in, no problems...it was like wait until they are in their room and then just forget about providing a service. I asked one of the room service people why I had been charged for an extra breakfast and he almost cried through the bill through the door […] and said something I couldn't understand but I got the idea. That was fine but the next morning we walked around the corner of the hotel past all the bright lights and glitz to be confronted by a gang fight....a bit alarming. You can find better.... Lesa meira

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Unsatisfactory room internet service; did not work, and if it had, too slow. Business office unsatisfactory alternative -- non-QARTY keyboard unusable . Requested hotel cab service to airport; told fare would be 45 euro; cabbie charged 55 euro.

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The service was very good and the staff very friendly, also we got our car valet parked but we didn't get charged for it since the car stayed upfront. The location is great, right close to the main shopping street, across the street from the movie theater and just a five-minute walk to all the attractions like Grand-Place.

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Fantastic period hotel with wonderful cafe attached. Makes a wonderful change from IKEA furniture hotels with no soul.

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While the hotel lobby and entrance lives up to the pictures online the rooms are extremely outdated and down right creepy. We checked in at 6pm, I immediately called Hotels.com to inquire about a full refund and moving to a new hotel. While they were able to refund the remaining days I still had to pay for the first night. The hotel was so unsettling […] that we ate the one night charge and moved to another hotel. I was fully checked out by 7pm that same night. Overall look and feel reminded me of Cabin in the Woods and The Shining. No thank you! Lesa meira

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Poor reception service: after arriving later than planned after a Eurostar delay we were checked into the wrong room (when we got in there we found it had a bottle of wine and conference papers for a former President of Nigeria who was due to stay that weekend!) : when I returned to reception to help them in this potentially highly embarrassing situation […] I was given a replacement room of a lower class than we paid as there were apparently no other rooms (we were too tired to suggest the President could just find himself a new room instead!). The next day, after an annoying wait in the hotel at midday, we were moved to a better room but without feeling much joy about it: pretty ordinary for a grand old hotel. The breakfast is also very pricey: 22 euros for pretty poor standard buffet fare: nothing was offered to be cooked to order, just kept warm in pans, Unless you get it free (which we were given as a poor apology for the room fiasco), best to eat at one of the plentiful near-by cafes. There is a great sense of style over substance about the hotel: very much "old world" without blending that charm with modern service and standards. The lift was out of order on several occasions over the weekend and the slow approach to fixing it seemed to reflect the way they had dealt with their mistakes over our room booking. For a grand hotel, this was a big disappointment. With so much choice in Brussels, it's a shame that the hotel doesn't work harder to retain repeat business. Lesa meira

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Beautifully presented hotel and friendly staff. Great location as well - right in the middle of town next to De Brouckere tram/metro stop. Can't complain!

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I was very pleased with all aspects of the Metropole. I had read some reviews that warned of outdated rooms, rude staff and faulty elevator that frankly had me a little concerned. I saw none of that at the Metropole. It was my first time to Brussels and the staff helped me out with the many questions I had, were attentive and very fast with service […] requests. Room was very nice and well attended to. The location was also fantastic, very close to the underground and shopping/restaurant district. I would recommend the Metropole to my friends and family, and have. Lesa meira

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Bathroom needs updating - toilet cubicle too small.

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Wonderful hotel, great location. Room had a lovely view out unto a street. Only criticism was the shaky chandiler, the result of people just walking around upstairs. And the creaky floorboards. Other than that, most agreeable.

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Beautiful hotel, the oldest in Brussels, great location, the room was enormous and had all creature comforts. Hotel staff very helpful. Loved the doorman in his uniform.

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This hotel is the grandest in Brussels, the interiors are wonderfully classic and sumptuous. Judging by the 'hall of fame' of famous names and minor royalty that have stayed there, it must be seen as 'the' place to stay in the city.

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The hotel is very old and has maintained it's glory. The room was quite nice and clean. The hotel staff was very polite and helpful. Our only complaint was the non price listing of the breakfast buffet. We looked everywhere for it but decided to eat there nonetheless because of our wanting to have enough time to eat and get to the train station. When […] we found out the cost, we were a bit shocked ---56 euros for 2 people! At least the fod was good. Lesa meira

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Very nice except that breakfast was MUCH too expensive compared to a croissant and coffee available down the street for one seventh of the cost.

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The Hotel Metropole was truly a wonderful experience. It is certainly high quality accommodation and the bathroom was a delight in itself. As a heritage listed building from the 1890's everything about the hotel was fantastic and could not be faulted. The hotel staff were extremely friendly and helpful and provided service with genuine smiles. Would […] love to go back there when next we visit Brussels. Lesa meira

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Room was very spacious, just a pity we didn't have a better view.

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The lobby is gorgeous. The rest of the enterprise has not yet got it all together. Our rooms were hot (in October) and the staff admitted the air-conditioning was not working properly. Open windows meant street noise. The staff was friendly, helpful on occasion. But the building needs work and even a good staff can't help that. A decent elevator would […] help--the antique lift off the lobby belongs in a museum. Lesa meira

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The hotel room was run down and needed to be updated, really pretty sad. I would never return here.

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