JW Marriott Essex House New York – New York

A race was taking place outside the hotel on the day we checked in causing all entrances to the hotel to be blocked off to vehicle trafic off for several blocks. We had to get out of a cab several blocks away and walk our suitcases to the hotel. The hotel had our email address and could have contacted us to tell us of the race circumstances. Room service […] attempted turn down service at 6:00 pm each night, which is prime time for guests getting ready for the evening. We asked if they would perform turndown service at 7:00 pm after we left the room, housekeeping continued to attempt turndown at 6 and not return to perform the service later in the evening. The back entrance to the hotel was locked after 12:00am without prior notice. Although the desk asked which newspaper we would like in the morning, no newspaper was delivered. The front desk simply said they ran out. The restaurant was not in operation for breakfast the last morning we were guests without prior notice. The front bar area was available for buffet only at $40 person. The hotel was performing some maintenance during breakfast causing the fire alarm to be set off while we were eating. Upon check out our clerk asked if we had a nice stay and we stated that we had a few concerns which she might want to address for future guests. The clerk just said "oh" and went on with our check out, she was obliviously did not want to know what the concerns were. Lesa meira

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I really enjoyed my stay. The hotel staff was excellent. I would definitely stay again.

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We had a room where you could hear some kind of circulation air system located outside the room which was rather noisy. Room 529. Also, the shower head was awful-not much regulation in the sparying mechanism.The service at the desk and the support people we came in contact with were excellent. Other than the noise and the shower head, our visit was […] OK. Lesa meira

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Very nice hotel, great service and perfect location on Central Park south. Walking distance from Lincoln Center and Met Opera.

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Great hotel. Service could have been a little better for a 5 star hotel. I couldn't get them to clear the room service dishes for 24 hours even though I asked several times and they skipped the room turndown for some reason. Otherwise very nice.

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The JW Essex House is in a perfect location just off Central Park. The staff was pleasant and helpful. The concierge failed a bit short when helping us find a restaurant that would appeal to both grown ups and young children. But overall it was a great stay and I would go back.

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terrific. Customer service at its best.

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Our two night stay was fine but really nothing special. There are a number of equally good alternatives just a few blocks away. Our stay was rather odd. In hindsight we think the housekeeping staff had not been informed that our room was occupied on the first night. We needed to call the maintenance staff to our room three different times for items […] that would normally have been checked prior to occupancy of a room. #1 - the lights behind the bed were not working and there did not seem to be an obvious plug to correct the situation #2 the TV would not work - it took the maintenance person about 15 minutes to correct the problem including rebooting etc. #3 burned out bulb in lamp next to chair in sitting area which was unfortunately the only area for reading while family members slept. These items are each fairly trivial but when combined with the fact that the heat was set at 65 (took until midnight to warm up), we did not have towels or robes for four people, we never received turn down service it was not terribly impressive. On the other hand, our second night was delightful. By this time our room was warm and everything was working. We received the expected turn down service and filled ice bucket - all of the normal stuff. Night #1 - not very impressive Night #2 - as expected ......Average - SoSo Lesa meira

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great location; look and design were not exactly our style

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Our stay was great. We'll book here the next time we come up for the opera.

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Loved the hotel. Everything about it was excellent

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My husband and I stayed for one night and had a great time. The staff was extremely friendly and the room was beautiful.

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Service, rooms, internet connection (FAST), location and everything is impeccable. What does drag it down is that you can get pretty much the same for half the price. It seems you pay a lot extra for having a handfull of staff just standing around saying hi to people all day. If you're OK with the premium on the price though, I'd definately recommend […] this hotel. To be fair though, they are more reasonable than most hotels facing Central Park. Lesa meira

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Very nice hotel in general, but I'm thinking they give Hotels.com folks the rooms with the worst views -- airshaft view.

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good customer service, nice hotel. easy checkin and checkout experience

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The place was very clean, wonderfully located, elegant...probably perfect for most. Just a couple of quibbles. The gym was fine for cardio, but for weight resistance, it left something to be desired. Dumbbells only go up to 55. The pulldown lat machine was too low to provide full range of motion for my 5-10+ height and the chest press machine had the […] same problem. The other problem was this...they offer complimentary coffee starting at 7 a.m., but if you have coffee with your breakfast in the dining room, it leaps to $9. The waiter was very enthusiastic about replacing my complimentary cup with the $9 cup, and I resent that. However, keeping those defects in mind, it's great. If you like to row, they have a Concept 2 rower. I would go back, I would recommend it to anyone. Lesa meira

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Requested early check in, confirmed by the hotel. I arrived and it was not available, requested to change rooms, arrived at the hotel at night and the change was not made. Service of front desk is poor.

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This is a New York classic. It retains all the classic features and has been renovated and maintained befitting early art deco. You can feel old New York and old money throughout. It has a comfortable feeling indeed. This is our third time at the Essex. The facility, location, restaurant, comfort, and service are best. We take the small suite for a […] wealth of seating, a comfortable king bed, and multiple windows. The hot water never quits. Marriott is maintaining the Essex nicely. Lesa meira

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Essex house changed from a Jumeirah to a Marriott since our last stay, but the hotel quality is still consistently very good.i would recommend checking the prices on the web, as the price does vary quite considerably. Overall the rooms are very good, and the staff were excellent. Great location for central park and shops.

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Warm friendly reception by all the staff Knowledge conceige Great location if you have a short time in New York as near many museums and of curse Central Park.

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Been staying here for years. Now a Marriott and apart from free WiFi which works very well, little has changed tho the albeit tasty room service burger was smaller than I remember. Fantastic location. Efficient and friendly service. Good bar. Well presented public areas. Rooms now getting tired. Closet door did not close. Towel rails coming off wall. […] Lampshades battered. Lesa meira

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The hotel was beautiful worth spending a bit more, especially as it was a special occasion. With a bit of jet lag the comfort of the rooms were perfect. Breakfast was very exspensive but we choose topay it as the choice and quality was the best we had discovered in the area. If you want to be wowed but like a chilled hotel it's perfect in atmosphere […] and location. Lesa meira

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The hotel was of the highest standard, the room were excellent and was in the best location for seeing everything. The hotel restaurant was very good, the service was wonderful. Facing central park it was ideal for the major shops and bars, Time square was minutes away, couldn't find a single fault!

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I have visited New York on several occasions and this was the best trip of them all. The hotel staff were friendly, courteous and very welcoming. The hotel itself was immaculate. On one occasion we had to report the blind was broken in our room, we went to dinner and on our return found the hotel had installed a completely new blind! fabulous service! […] The concierge desk were very helpful assisting where possible for booking dinner and tickets for attractions. This is exactly what a City break should be; seeing the sights during the day, relaxing before dinner in a top class hotel and having dinner and drinks with the best service. 10 out of 10. Lesa meira

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Fantastic hotel right on central parl mostly away from the noise of the city but still within walking distance of time square. We can't wait to go back.

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The hotel is currently changing management companies from Jumeirah to Marriott. Product availability, standards, service quality, and staff morale are lacking and the excuse of change is force fed too constantly as a means to justify mediocrity rather owning the transition and avoiding the calamities on the customers

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We had a great stay. The beds were comfortable and the location was great. We especially loved getting a view of Central Park from our room. I would recommend this hotel.

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I loved the location of the hotel. Being across from the park gave me relief from tall buildings and concrete. For that reason I will stay at your hotel or some other hotel across from the park the next time I come. The features of your room were mostly impressive. However, I found the small bathroom a bit offputting. Having to close the bathroom door […] in order to access the toilet was a nuisance. The lighting was outstanding. Lesa meira

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Great for the price and location. The Christmas decorations were wonderful. I will return.

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Everything was great except the carpet. They need to shampoo or change.

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Staff - especially concierege- were wonderful. Very friendly and helpful. Location is great. Only complaint is the lighting in the room is very bad -could not read in bed - and the lighting in general is a pain - too much slow/dimming in the lights - regular on/off would be better. I thought I had booked a room with a park view but upon arrival was […] told none of the rooms with 2 beds and park views. This should have been told me when I booked. But both the location and staff were great. I would definitely stay here again. Lesa meira

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Great location! Lovely hotel, very cosy. Staff very helpful. Can't wait to go back!

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looks like since Marriott took over things are going downhill at your hotel. Little things like no more complimentory slippers, the toilet in our room was cracked and patched with glue, the room vault was very difficlut to open. When we visited our relatives room on the 9th floor I found a womans eering on her floor that was not my sister in laws and […] there was a huge stain in the middle of the cloth chair that was in their room. Is this hotel going to be a hybrid type kind of like a Howard Johnstons of Manhatten????? My wife and I have stayed at the Essex before and it was always perfect. Hope you can make it that way again! Lesa meira

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Services lacking. Wifi didn't worki. Telephone system not working. Explanation of services not up to date. properly. One concierge rather snobby. Other staff very helpful. Hotel in transition to being part of the Marriott chain. But at that price, it did not meet my expectations. I hope that this lack is temporary.

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Room was cleaned. One day they made our bed up twice. When we arrived it was late not greeted from taxicab and no offered to take bags up to room. The room was comfortable but they had sensors where if you got up to go the bathroom a light what light up towards the floor but the room is dark the light seems bright. Same in the bathroom had to make sure […] bathroom door close or light could be seen from bedroom. I know it's new York but still the smallest room for the price. The hotel is in transition we made reservation's in April at that time property owned by Jeremiah group by the time we arrived in November it was owned by the Marriott. The only reason I don't give it a 5 staff was efficient but no one ever greeted us when we would enter the lobby. Lesa meira

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great hotel in great location. apart from no tea or coffee in the room we recommend this as a nice hotel

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The hotel is one of the grand dame hotels of NY, but after renovation by the previous managing company it has lost it's charm. Additionally, the room was not in good repair, especially when you consider how expensive (frankly) it is for just about everything. I had stayed at the hotel years before and it was a fantastic experience. Such a disappointment […] this time around. Lesa meira

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In a great position and a comfortable hotel, pleasant stay until we checked out and they tried to charge USD $130 for two NY state phone calls of 5 miutes each after negotiating for 3 minutes this was reduced to $13 so I dont know why they try to put this on as it only leaves a bitter taste in your mouth.

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The hotel was OK but did not have a shop The bar was crowded as people off the street were allowed in. The restaurant was fairly basic and meals expensive.The room was very small.Apart from that the staff were OK The hotel had just changed hands!!

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A superb location with great views overlooking Central Park. Good sized room and the high level of service you would expect from the Marriott brand.

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