Hotel Nikko Düsseldorf – Dusseldorf

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Loved this hotel. The staff was friendly and we were able to check in at 8 am. It is clean and the room we had was perfect. I would stay here again and would recommend it to anyone.

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Clean, Spacious room. Friendly staff but slow, I thought.

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Well located, a few minutes from downtown, and the main railway station.Walking distance to shopping (Kaufhoff and Karstadt) and Konigsallee. Still a superb business hotel, decor a little dated, however the rooms are very comfortable with many amenities. I arrived early morning from an international flight, as expected they advised me that my room was […] not ready, however they did have an upgrade available immediately at a small extra amount. It was worth paying the extra as I was tired and could rest, the room was larger, and I received complimentary internet. Reception staff were helpful and attentive. Benkay Japanese restaurant is an excellent choice. Lesa meira

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loved the stay in the hotel, amazing food. I wish there was a jacuzzi in the Spa, and the 15 Euro entry fee was expensive due to the free facilities being limited. But overall would stay again.

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internet costs 25 euro for 24 hour on 1 device thats just awesome

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The hotel does not meet standard of 5 stars, is a four-star, the hotel is old needs to be restored, the staff are very friendly and always willing to give service, cleanliness in the rooms is terrible just tend to bed and leave without cleaning, or suck and fix the bathroom. The TV is terrible and small, have only a bellboy during the day, have no concerge […] it is basic in a 5 star hotel, it is difficult to get reservations or get recommendations and tours. The location is good, near the train station. Lesa meira

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excel ant and the from office manager excel ant man,,only one small problem in this hotel ,(internet)every where in the hotels its free internet wi fi,,,only this hotel not free and its really expensive,

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The location was great for us as we went specifically to see the Xmas markets. They were all within short walks. Nice shops closeby too. We had 2 little ones with us who enjoyed the stay as well. The room was clean, the staff was polite and nice. The restaurant downstairs is on the expensive side but the food is good. Would recommend the hotel without […] any hesitation. Lesa meira

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Nice hotel and good location. Decor needs an upgrade but overall was a nice easy stay. Food and drink is pricey.

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I have stayed here many times an it has always been a pleasure.

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Good clean hotel. Not a fan of the showers in europe or the beds but overall I will go back.

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The hotel was awesome, it had restaurants, spa and was close to great shopping!!! The staff was very helpful and the room was great! It was a bit of a walk to the Altstadt, but definately the best place with all the amenites for the price. Very comfortable and the bathrooms were great. Only drawback was paying for internet, too many hotels offer it […] for free. Lesa meira

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I have stayed at this hotel before and have nothing but good words to say about it. After check-in and going to the room i noticied i had been given a twin room when i had asked for a double room. I went back down to reception and within a few minutes it had been corrected and i had a double room. The staff are very very helpful, speak excellent english […] and the location of the hotel is ideal for the train station and transfer to the airport. Taxi fare to the airport is no more than 25Euro. Lesa meira

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Convenient location, pleasant staff, clean, comfortable.

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The location of the hotel is good. but is not worth spending 259 euros for a bigger room especially when breakfast is not included. the coffee machines in the room are quite old...

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Having stayed in a number of 5 star hotels in Europe this summer I was excited to stay at the Nikko. Upon arriving the staff was not terribly warm. We reserved a suite which is supposed to include free WiFi and access to the spa. The desk gave me the vouchers for neither. When I went to my suite, the in room information book said that both internet […] and Spa privileges had to be paid for separately. This was incorrect and I had to go back to the desk to get my spa and wi-fi privileges restored. The breakfast was good but not included in the price of the suite at $100 Euro for the four of us, it was one of the poorest values for a meal that I had in Europe so I recommend getting out of the hotel to eat. The hotel was about 1 5 minute walk to the historic old town. Manageable but in hindsight I would have preferred to stay in Old town and will next time. That is also where the best dining options are. Speaking of dining, this hotel caters heavily to the Japanese. It's adjacent to the German/Japanese Cooperation Group or something like that so almost all of the restaurants in the area are sushi or Japanese steakhouses. The main restaurant in the hotel is also Japanese. Overall I think this hotel was a disappointment. It had the basic amenities that qualify it as 5 star but the execution is poor as is the service. I will not stay again. Lesa meira

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Room charge for wi-fi connection is 24.5 Euro and there is no free wi-fi in the lobby. This is by far the highest price I was charged in the past 3 years. Shampoo was missing and it took them 50 minutes and two phone calls to send me one. Speaking on shower, the pipe between the tap and the douche handler was a poorly installed plastic one, stops the […] water with every small move and I needed to screw it to stop the water spray all over. When checking out I complained, the reception manager did not say a word not to mention apology, he looked at me and did not think he has to say something. It seems it was initially built as a high level hotel, but the these bunch of event turned the stay to a non repeat experience. Lesa meira

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The hotel was besieged by electrical problems across floors, which necessitated a change of room mid-stay. I guess these things are bound to happen sometimes, and the courteous staff went a long way in mitigating this problem, given the circumstances. However, a serious let down is the high cost of the "extras", not to mention there is a charge for […] using the gym facilities (something I had never really experienced before). Probably an OK value for the money, but I cannot honestly say this is a 5 star property. Lesa meira

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All this hotel needs is a facelift. Spa is high end...but tired Some rooms are upgraded....but others are not. The ones that are not, are still nice, clean and fine....but needs upgrading. proximity to great and authentic Japanese restaurants!!!!! Cigar and Scotch selection is good, and a great place ti unwind.

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THE destination hotel if you are from Japan! Many japanese restaurants and retailers in walking distance. Also in walking distance of the main train station (Duesseldorf Hbf) as well as the Oststrasse U-bahn station. Within my personal walking distance to Altstadt. So, excellent location. Room was OK...3 stars. A little warm at night, but the weather […] was unseasonably warm as well. Staff very friendly, no problem with English. Reserve well in advance; rack rates are eye-watering. That may be generally true, but by comparison I can rent a beachfront house in San Diego during peak season for less per day. Lesa meira

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The hotel was clean and tidy and the staff were always really friendly and very helpful (mulit-lingual as well which was great). If I had any complaints, it would be that the rooms are a little dated but it is a minor niggle. It seems most suitable for business people, rather than holiday makers. It is well located and is only fifteen minutes walk from […] the Altstadt. I ate at the restaurant which was very nice but fairly pricey considering what else you can get in the area. Lesa meira

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Needs a little bit of refurbishment given that it claims 5*.

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Nice and comfortable.

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THIS IS A VERY HIGH STANDARD HOTEL BUT EVERYTHING IS EXTRA - FYI :- TO USE THE SPLENDID SWIMMING POOL IT COSTS 15 EUROS PER DAY AND HALF PRICE FOR CHILDREN OVER THE AGE OF 6....

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Having stayed at the hotel previously i had no hesitation in returning. There were new rooms available which were very nice and up-to-date. However the day before i left the room wasnt cleaned at all. Also the coffee machine leaked water everytime i used it. I have to say i was surprised as my previous stays have been great. Great location only being […] a 5 minute walk from city. Lesa meira

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It started badly and got worse from there. There was no lift from the basement car park so had to struggle with kids and suitcases up horrible stairs. I ordered a Gluwein which took more than 20 mins to appear. When I asked about breakfast as I was told they 'were not sure when it was open'. When I wanted directions to the markets I was told to go […] outside turn left and look for them. .... they were not there. The hotel room was terrible with paint falling from the ceiling (and some peelings on the floor too). The shower was pathetic .... it wasn't cold but that was its only redeeming feature. The TV was rip-off pricing for a movie. The 2 beds I'd requested for my kids were dreadful and my son banged his leg and his head on the ends. Most dissapointing was the very expensive swim we had as a family which was included in the price when we booked but not when we got there meaning I paid more than E30 Euros just to get the kids in the pool for 15 mins. Breakfast was average and at E23 a head was just adding insult to injury. Don't forget the hugely expensive parking too. Awful hotel. Never coming back and will be telling everyone I can think of to stay well clear. Lesa meira

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The forth floor room we stayed needed a window glass repaired. It becomes dim and unpleasant.

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A bit dated. No wifi in rooms. No free WIFI in lobby. Paid a lot..(perhaps because visited during a major convention)

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great location

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Good for bussiness travelers

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A very nice Hotel

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The hotel was fine for a weekend break, no complaints about the room or standards, the drinks in the bar where on the expensive side but other than that I would quite easly go back.

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Close to all amenities, about 15 mins walk to christmas markets

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Did NOT enjoy staying at this hotel. The design lacked style, just an ugly box of a building. The lobby was boring, again nothing to distinguish it and entice you to spend time there! Up to the actual room and I was getting upset now! It was small and everything looked old, out of date and the wardrobe doors creaky too! Here I was, paying extra for […] a 5* hotel and I got a smaller room than at a 4*! Tiny bathroom too, all of it straight from a 1960's time warp - dreadful for the premium price paid! The TV was a flatscreen though, but it was an afterthought as it did not really sit well with the colours or design of the room, plus there was some wires hanging down from the back, which was a little bit of an eye-sore! Woke-up late one day and was told "breakfast is over" - in a 5* hotel, if I want breakfast at 1pm, then I expect to get it without any excuses! The Japanese restaurant downstairs is excellent, they have those private Japanese styled rooms where you sit on the floor and a girl dressed in traditional clothing serves the food: a wonderful experience. Only one course was to my tastes - the others were an experience that I am sure they must love in Tokyo, but was bland to my tastes. All-in-all, I would love to go back to the restaurant. Therein lies the solution for this hotel - don't stay here - if you want Japanese food, then you can drop in for dinner. For less money at the Radisson Blu in the harbour, I got a stylish 4* hotel than felt as good as any 5* one. Lesa meira

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The hotel is impressive, the spa Wow! You have to pay 15 euros for the use of the pool, but great. I got a great deal of price for the nights, but the bathrooms were tiny and my wash bsin did not work, repored t but they did not do anything about it. it was horrible because i could not wash my hands nor brush my teeth it was full of water. I got a tiny […] room and an enormous suite because i was traveling with my children and needed a triple room. the Stay was very nice but just because I payed very cheap for it. I just can´t imaggine paying 600 usd in time of one of those trade fairs they do very often. Lesa meira

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Voor die prijs is het ontbreken van gratis wifi teleurstellend

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Hyvä sijainti ja siisti hotelli.

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Hôtel sympa sans plus.

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中央駅から近く、日本人向けのレストランやスーパー、ベーカリー、美容院等が近くにあるのでとても便利だった。また、日本人スタッフも常駐しているので、リクエストなどがある際はスムーズに対応してもらうことができた。朝食はご飯とお味噌汁はあったが、その他の品はいわゆるヨーロッパスタイルの物で、内容もそこまで充実はしていなかったので、あれで23ユーロは少し高いと思う。トータルでは満足できるホテルなので、再度行く機会があればまた泊まると思う。

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I stayed 10days for business. As assistant, i requested some things to the hotel to prepare meeting. but never get back good respons. no enough chairs, no meeting room even i asked three times. but good location to access and room was very clean, comfortable to stay long days. But hotel shoud be prepared some extra service for the small group meeti […] ng. Lesa meira

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Rymmliga fina rum. Snabb service vid in/utcheckning

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