Ramada Inn & Conference Center, Warner Robins – Warner Robins

Thank you for taking the time to write about your recent stay at the Ramada Inn & Conference Center, Warner Robins. We appreciate your comments and apologize for any inconvenience experienced. We are proud to offer 3 curtain window treatments in our rooms. Perhaps it was not understood how to close the draperies. The first set is for decoration only and does not close. The second set is sheer and has a pull to close; finally the third set is called a blackout curtain and does close completely to provide total darkness for ease in sleeping. The front desk would have easily given instructions if notified, or exchanged the room immediately if desired during your stay. Many improvements have been made since the hotel was flagged with new ownership and management in August 2009. At that time the hotel was in total disrepair but we have injected $580K for renovation—new roof, bathroom fixtures, electronic signage and landscaping. We are still in the process of updating room furnishings but are pleased that we offer both microwaves AND fridges, hair dryers, iron & ironing board and cable TV with 2 premium movie cable channels. We also have a Wireless Internet company that is available 24/7 for any Internet connectivity issues. We certainly welcome you to not judge us by this one experience but to come back and evaluate us again. Sincerely,

We regret that you experienced several inconveniences while staying at our hotel recently. I have reviewed your feedback in detail with our front desk staff and maintenance personnel. With 100 rooms on the property we are determined that each room is maintained and cleaned to the standards of Ramada and beyond. Our property is one of the most established in Warner Robins and we are in the process of upgrading our televisions. Guests will be happy to know that we offer cable with 2 premium movie channels and free Wireless Internet with 24-hour service. Our maintenance crew is trained to repair bathroom fixtures, lighting, and adjust heaters and air conditioning to the guest’s preferences. We also have a dedicated HVAC technician, electrician, and plumber that are on call for more complex issues. All we ask is the guest inform us immediately if not satisfied. We have a very generous policy of exchanging rooms immediately and could have easily done this if the Front Desk was informed during your stay. It is our policy for guests to eat breakfast in the dining area for safety and room sanitation purposes. However, if guests desire to have coffee or juice soon after the breakfast hours are over we certainly can oblige if asked! You can be assured that we provide very affordable rooms for the price that is hard to beat for a mid-scale hotel in this area. Thanks again for taking the time to write about your recent stay! Most Sincerely,

The Ramada Inn & Conference Center, Warner Robins welcomes all positive and constructive comments to better serve the needs of our guests. We are sorry to see the “non-existent” comment about our complementary breakfast. Our continental breakfast is always served in a specific time period every day. After the breakfast hours are over we store food items in our deep freezer and refrigerator. Perhaps you arrived when breakfast hours were over. If so we are sorry for your inconvenience. Here at the Ramada Inn, Warner Robins we offer a variety of assorted food items including mini-muffins, doughnuts, bagels, toast, waffles, instant oatmeal, six assorted cold cereals, cranberry and orange juice, coffee, bananas, oranges and apples. In addition we have now started offering egg and sausage patties. Regarding the incense smell--our rooms are scented only with air freshener from a well known brand on the market. Ever flexible we often change scents to be most pleasing to the guests. It is always recommended that guests come directly to the front desk if displeased with their rooms. We are very approachable and take time to give personable attention to each guest. Please don’t let this one-time episode prevent you from staying at our hotel again. We know that you will discover that our hotel offers affordable rates for comfort, location, complimentary amenities, and friendly service.

Thank you for expressing your concerns for the Ramada Inn, Warner Robins. We regret that you were not entirely satisfied with your accommodations. The Ramada Inn, Warner Robins is an established hotel with excellent one-on-one customer service--attentive to each and every guest that walks through our doors. Management has a very generous policy of exchanging rooms immediately if the guest is not happy with their room. All we require is that guests inform the front desk during their stay. In 2009 management undertook a major renovation with a $580K injection to reflag the hotel as the Ramada Inn & Conference Center. Improvements included new carpeting in pre-function hallway, replacing roof, breakfast area modification, and cabinetry refurbishment. Improvements are ongoing. Rooms contain newly purchased mattresses and ergonometric chairs for our desk tables. Curved shower rods and new adjustable showerheads have replaced older bathroom fixtures for greater ease and comfort. Rooms are equipped with wireless Internet, coffee makers, and both mini microwaves and fridges. We are now replacing older televisions with flat screen cable ready TVs with two premium movie channels. A dedicated staff member is working hand in hand with housekeeping to inspect all 100 rooms and common areas. This aggressive approach to put “eyeballs to walls” and fix discrepancies is a positive step to ensure rooms are the quality expected of our guests. More attention has also been placed on our continental breakfast offerings for quality and freshness. You can rest assured that we provide very affordable rooms for a price that is hard to beat for a mid-scale hotel in this area. As an extra bonus we offer pet-friendly and smoking rooms that are not featured at many other properties down the street. Thanks again for writing about us and sharing your candid comments.

Thank you for taking the time to give us a constructive review. The Ramada Inn in Warner Robins is one of the largest and most established hotels in this area. Formerly the Holiday Inn for many years it was reflagged as Ramada Inn with new ownership and management in 2009. We are progressing diligently with our capital investment plan to purchase and repair previous hotel furnishings. Our rooms contain newly purchased mattresses and ergonometric chairs for desk table. Curved shower rods and new adjustable showerheads have replaced older bathroom fixtures for greater ease and comfort. All rooms are equipped with wireless Internet and a 24/7 help service. Our rooms have both mini microwaves AND fridges which you will not find in many mid-scale hotels in the area. We are now replacing older televisions with flat screen cable ready TVs with two premium movie channels. A continental breakfast is complimentary with a variety of food items including mini-muffins, doughnuts and bagels, toast, instant oatmeal, six assorted cold cereals, cranberry and orange juice, coffee, tea, and fruit. We have now started offering egg and sausage patties and are continually tweaking to better meet the needs of our guests. With 100 rooms on the property we are determined that each room is maintained and cleaned to the standards of Ramada and beyond. We have met with our housekeeping staff to be more aggressive with their room checklist and report discrepancies to the correct staff member to fix as soon as possible. You can be assured that we provide very affordable rooms with personable customer service that is hard to beat for a mid-scale hotel in this area. Thanks again for your valuable feedback.

We regret that you experienced several inconveniences while staying at our hotel. On acquisition we have taken immediate measures to upgrade the guestrooms. We have made much improvement since the hotel was flagged with new ownership and management in August 2009. This included purchasing new fitness equipment, washers and dryers, carpeting in the hallway, comfortable mattresses, flat screen TVs, and new security system. A sundries Mart is located in our front lobby where guests can purchase personal care items, snacks, food and beverages. We also supply toiletries free of charge if requested at the front desk. This includes toothbrushes, toothpaste, combs, and shaving razors! It is very surprising that you had to go elsewhere to buy your toothpaste. Our facility is also categorized as a conference center because we offer over 8,270 sq. feet of meeting space with 5 meeting/conference rooms at very affordable prices. This includes AV equipment, chairs, tables, and lectern. Thanks again for taking the time to write about your recent stay. We invite you to book with us again and let the Front Desk know what further actions can be done to enhance your experience with Ramada.

We are sincerely apologetic for any inconvenience that you experienced during your stay. Prices for guestrooms are very affordable for a hotel that offers a business center, fitness center, Wireless Internet, complimentary breakfast, ample free parking, and a large outdoor hotel pool. Weekly rates are offered in blocks of seven days with a tremendous discount. Because of this heavily discounted rate guests are given an extended room contract to agree that weekly package is without refund if one leaves early. This is stated up front when the guest checks-in. Many improvements have been made since the hotel was flagged with new ownership and management in August 2009. We have recently purchased new flat screen TVs for the majority of our rooms and now offer 2 premium movie cable channels. We also have a Wireless Internet company that is available 24/7 for any Internet connectivity issues. Air conditioning and plumbing units are inspected and maintained several times during the month with our professional specialists when problems arise. Thank you for your candid comments. Many weekly guests stay at our hotel with positive and favorable experiences. We are sorry that you were not as satisfied as expected. We welcome you to not judge us by this one experience but to come back and evaluate us fairly.

It is definitely pleasing to get positive feedback such as yours. Thank you for staying at our hotel and taking the time to write about your experiences. Mary, myself and our front desk staff personally take the time to “create caring experiences for every person, every time.” Our pool is one of our most popular attractions on our property with a 9 foot deep end, sundeck, adjacent kiddy pool and Southern Magnolia and Crepe Myrtles trees nearby. We do extend the swimming pool hours occasionally deepening on the daily events scheduled. We are most happy that you enjoyed your visit and stay and look forward to your next visit.

We are glad that you called our front desk and received a good response from our maintenance guy to fix your slow drain. Since then our designated plumber has been called out to declog any slow draining sinks onour property. It is surprising to note that your television did not work properly. There may have been a local cable power outage that morning or perhaps that particular set was inoperable. This could happen with 100 rooms on the property. We have a courtesy check with each guest to ensure their room is to their satisfaction upon entering or each guest is encouraged to call the front desk immediately if there are exceptions to their room. We are always willing to exchange to another room. We have one of the most affordable rates for a mid-scale hotel in the area. Our aggressive approach in maintaining and upgrading our property with the latest amenities, materials, wireless capabilities and furnishings is a continual effort. Based on these aggressive efforts we are happy to report that Ramada recently gave us good marks on their Quality Assurance Evaluation and a local community inspector also gave us a very high score. Unfortunately, you experienced a time when we obviously did not meet your satisfaction. Having taken care, we welcome you to come back and validate us again!

The Ramada Inn & Conference Center, Warner Robins welcomes all positive and constructive comments to better serve the needs of our guests. On acquisition we have taken immediate measures to upgrade the guestrooms. We have made much improvement since the hotel was flagged with new ownership and management in August 2009. This included new fitness equipment, new carpeting in the hallway, a generous continental breakfast and updated wireless Internet throughout the hotel. Our housekeeping crews have received refresher training in cleaning and maintaining rooms and have standardized their cleaning priorities for thorough and expedient service. The continental breakfast offers a variety of 6 cereals, sweetened and unsweetened breads, juices, and fruits. We have just recently added decaffeinated coffee to our selection. We are continually making improvements to the interior and exterior of the hotel. Lighting in and around the property has been addressed. Guests are always encouraged to book with us again and let the Front Desk know what further actions can be done to enhance guest experience.