Hallmark Hotel Carlisle – Carlisle

located right next to Carlisle Station this was a great one night break for a 70th birthday. Room and bed were in good order. Our dinner was top class and breakfast was decent too. Handy both for city centre shopping and for the bus route AD122 which takes you along Hadrians Wall this has both location and service to commend it.

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Reception staff were friendly, helpful and welcoming. Reception area including the bar is inviting and modern, though some areas of the hotel need updating! Breakfast was nice, albeit a bit cold when it got to our room...probably due to no plate covers. Our bathroom was dated and a bit creepy I thought. Not somewhere you'd want to take a relaxing soak. […] It did us fine for our purposes, but the old windows didn't close properly and despite the secondary glazing we could still hear noise from the pubs in the lane underneath and the late night revellers making their way to the taxi rank through it. It hasn't deterred me from booking it again, as decent hotels in Carlisle are few and far between, but I wouldn't rave about it.. Lesa meira

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The price was right and the location ideal for the city centre. Although lots of business people there I would stay for leisure as well.

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Really nice hotel, had been given a fresh lick of paint so smelt all clean. It is right next to the station so worth asking for a quiet room...Only problem.. The bathroom is Tiny,, you could do over possible bathroom function whilst sitting on the loo!!!!

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Staff was very friendly and helpful. The BEST part of my stay was the dinners and breakfasts. I was amazed at the quality and creativity of the food, amazing. The only disappointing part of the stay was that the hotel mattress was not very good and the lift didn't seem to work very efficiently, but its ok as I was only on the second floor & took the […] stairs, and I think the hotel only has 3 floors anyways. Lesa meira

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The staff were friendly and very helpful. Parking was easy. The bedroom was clean and comfortable, as was the bathroom. Breakfast was excellent.

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Room was very nice however little things like wine glasses that were dirty and had lipstick staines on them, hair on the bath tiles and the room had obviously had a water leak at some point in the past as there were marks all over the ceiling and wall. Breakfast was not very impressive either I did not like the buffet style help yourself, the food did […] not look appetising at all and this was very disppointing to us as we were looking forward to our full English breakfast. Staff were excellent throughout our stay and any prblems we had they sorted with efficiency. Lesa meira

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I feel there was a credibility gap between the web site appearance and the true prospective

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Lovely hotel central to the shops, pubs and train station. Ideal for a short stay, staff very pleasant, lovely food. Our room was small but very nice, other people we went with had much larger rooms. Will definitely use this hotel on our next visit to Carlisle.

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A clean and tidy hotel in central Carlsle. Staff were friendly and efficient. Brakfast was plentiful, although suffered as all Hot Buffet Breakfasts in all hotels do that Hot plates do not keep piping hot. Room was very comfortable,tidy and clean. As the hotel is in a very central location, noise can be heard from nearby ubs, but this is not the hotels […] fault and can be accounted for. We would book this hotel again when we visit Carlisle again Lesa meira

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The room was very comfortable and clean. It was a little noisy as the room faced a busy town square, but the service was good and the amenities were fine. The breakfast was good and the staff very pleasant.

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Although in general the room was nice, there were boxed off hot water pipes around the out side of it which gave off quite a bit of heat despite the radiator being turned off. This meant the room was generally uncomfortably hot all of the time, we had to sleep on top of the covers to get a good nights sleep and though we didn't spend a huge amount of […] time in the room when we were we had to strip off to stay comfortable. There was no air-con and the windows wouldn't open so there was nothing we could do to cool it down. Additionally, late on saturday night we were kept up late until 1am because of very load music being played in the bar behind the hotel, this wasn't an issue on the Friday night. Outside of the room everything was great, breakfast was very good, staff pleasant and service good etc... just the heat in the room that let it down. Lesa meira

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Pros:Staff were nice, breakfast was good, location is super convenient. quiet in the hotel. Cons: Bit tired looking room and Car park is really tight. Overall, would stay again

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Perfect location in centre of Carlisle. Parking was a problem. Cost us £6 for one overnight in railway car park. Rooms small but clean. Breakfast was rather tepid.

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Room was small but clean apart from Damp patches on the ceiling. It was a Saturday night When we Stayed and extremely noisy outside which is not really the hotels fault .

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Nice hotel, good price, good breakfast included. The room we were in was very near the night life so was quite noisy till about 3am from the bar on the backs of the hotel.

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Disappointed that what was on initial caption was not the place u stay- it gives false impression. The staff didn't explain about the parking but said cost 4 gbp in rail park as get discount- maybe but need to leave before 7 am for that- do be aware u could be up for extra 9 gbp.

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The hotel is located right next to the train station and castle. The staff is great. and the room was comfortable, but not great.

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Decent hotel in excellent location for exploring Carlisle, easy walk to the high street. Parking was well behind the hotel and a bit of a walk with cases, pity they have no attached parking or underground parking. That said, we were allowed to leave car in park after we checked out to give us time to visit the castle, at the end of the high street. […] I found the hotel at the last minute so was able to get King size room at reduced price. The room was good but needed more lighting in it, otherwise well-kitted out. Breakfast good with much choice. Lesa meira

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the bathroom walls where all covered in water marks the back of the toilet was dirty and the bottom of the toilet was black the bathroom needed a complete clean up

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The hotel was more than I expected at a very reasonable rate, which unusually included breakfast. I do wish I hadnt left my Samsung phone charger there though, room 107 if anyones reading this from the hotel.

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Unbelievably close to Carlisle Train Station. The service of the hotel staff was just wonderful - having a lucky dip for a little something in the hotel was such a nice touch. We had a corner room where we had an amazing view of the city's Citadel & surrounding areas. The room was very comfortable - the shower however was a little tricky to work. Overall […] my partner & I thought it was just a great stay in one of the nicest little towns in the UK. Thanks Hallmark, we will see you again. Highly recommended! Lesa meira

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Not that enjoyable to say the least. Very dated hotel next to train depot (no train noise problem) and center of town. At check in, they said I had no reservation. When I produced my printed confirmation, it took them about 20 minutes to search their records. Then they found that I had two different reservations--one double bed room and one twin bed […] room. I only booked one--don't know where they got two. Then they didn't have the room ready altho it was well into check in window. They didn't have hotel parking for me and I had to park in train parking lot (they would only reimburse me for about 25% of the cost), then I found that they did have a slot in the hotel lot and moved my car there. Took me over 30 minutes to get back to lobby, then my wife said they had given us an upgrade to an exec room due to reservation confusion. Room opened onto street on second floor. Pretty good room except that all street noise came through windows and there were drunks screaming in the st until 4 am. Food and service OK otherwise, but prices were a little high, so this was not a value deal overall for this rather dated hotel. Lesa meira

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noisy hotel, uncomfortable bed, very poor bathroom

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Hotel was located in the center of town, within a very short walk of the castle, cathedral, museum and pedestrian shopping mall. Room was very spacious as was the bathroom. Elevator was large enough to hold ourselves and luggage comfortably. Free wi-fi (although we had some problems with password). Restaurant was clean with excellent service and above […] average quality of food. Lesa meira

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The hotel is fine, except the lift wasn't working but no matter; we used the stairs. Right next to Carlisle station which was great as we had an early train to catch. We stayed on a Saturday night and we heard quite a few smashed glasses, sirens and people shouting outside. Not the hotel's fault of course, but I can imagine this would be off-putting […] for a family. Lesa meira

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It is a nice, VERY OLD hotel. Though the picture is a bit misleading (makes you think you are in a castle, you are actually across the street from the castle), it is still nice. There was no air-conditioning, and it was about 80 degrees outside. They provided a fan, which made it much better. The food in the restaurant was great. The staff was very […] friendly. Parking was a bit confusing, but was great as it was free. Overall, I would stay again. Lesa meira

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Noisy, faulty towers hotel.......midnight phone call from reception looking for someones luggage......not on people!!!! Very disappointing.

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The restaurant was very good.

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When we first arrived at Hallmark Hotel with a reservation for a double room they gave us a room with a terrible smell of mould and moist inside. We complained but the hotel was fully booked because of easter so we either had to go somewhere else or sleep two in one of the bigger single rooms. As a compensation they offered us complementary dinner in […] the hotel restaurant. We chose to stay and enjoyed our stay eventhough the bed was a little narrow. The hotel restaurant is really nice and for breakfast you can order extras from the kitchen for free. Lesa meira

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Very convenient for rail to Carlisle. Excellent staff throughout.

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Within yards of the station, a pleasant welcome and comfy room. Free wifi. Breakfast better than expected, with lots of staff to help keep things tidy during the buffet. Very local (5-10 minutes walk) to the town's main attractions (castle, cathedral, museum etc). Pretty good for the odd night in in town, but too basic if you plan to stay for more than […] a day or so. Lesa meira

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Nice location,nice service,nice hotel.Only dinner's price a little expensive .

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We had a fantastic stay here! Amazingly helpful, professional and friendly staff!!! The breakfast was FANTASTIC and they were kind enough to be filling the buffet at 10 minutes before breakfast was to be done. I thought this was really amazing, as most hotels just leave what's left and if it runs out- that's it. So, good service. The front desk gave […] us pointers on what to visit during our short stay in Carlisle (that was cheap) and we happened upon a delightful park on our way to Hadrian's wall. Britt park was filled with sound sculptures that you could play during your walk. The beds were adequate and the shower divider was weird, but it was nice to take a bath for a change. Lesa meira

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Room was quiet but the decor was brown and dark. Bathroom had a crack in the sink, large stain in the bath. Telephone in the bedroom was filthy and there was a large strip of wood missing from the bedside table. On the plus side there was an ironing board and iron in the wardrobe. Breakfast was fine. The hotel is convenient as it is next to the railway […] station and close to the shopping area. Lesa meira

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Very well maintained and comfortable, quiet hotel for a very reasonable price. Would definitely stay again and would probably try the food next time as it looked lovely!

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The hotel was great overall. Check in was great, friendly and efficient. Extremely good location if traveling to Carlisle by train. A comfortable and well appointed room but stuffy stuffy. A small window that barely opened and no AC.. My room was on the back of hotel so was noisy from a pub or club nearby till midnight. GREAT dinner, one of the best […] steaks I have had. Fair value for money overall ..... BUT ... I inquired the next morning about check out and was advised it was 11am (fair enough). I stated I was holding a business lunch for four in their very nice restaurant, meeting at 11.30am (then departing for London) so could I check out at 11.30am. I was told it would cost Stg10. I said for 30 mins and was advised it was for one hour. I said i only needed it for 30 minutes but was flatly refused. I felt like taking my business lunch to a nearby restaurant, they would have lost Stg70. I spend approx 160 nights a year in hotels, the small mindedness of this hotel means "would I go back .... NO WAY". Please pass it on to the hotel Lesa meira

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My 15 year old son is train mad and has always wanted to visit Carlise station as it is busy with passengers trains and goods trains of all sorts. So for a half term treat we booked train tickets and hotel and set off. Everything was great the journey was enjoyable and we got a very warm welcome at the hotel, a really comftable room well set out with […] lovely decor. The best thing was it was so close to the station so we could spend as much time as possible watching trains arrive and leave (not as boring as it sounds) when you have an expert to guide you through the sorts of engines. We even got to see the Royal Train. After a good nights sleep we were greeted to an excellent buffet breakfast as much or as little as you wanted, very freindly helpful staff, We would certainly come again. Lesa meira

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I stayed in a single room (room no. 112) and it was great. Very large for a single & no noise from the club or train station that other reviewers mention. The room was pleasantly warm throughout my stay but after a shower it felt uncomfortably warm, especially when I was using the hairdryer. There is no air conditioning in the rooms so I just had to […] put up with it. That was my only gripe about the hotel. Apart from that I would highly recommend. Lesa meira

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Staff very good and breakfast good.Bed clean but not really comfy in our three rooms.

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I've recently stayed at the Hallmark Hotel and it was lovely! Service, food and room couldn't be faulted. I'd stay there again

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If you wanted something close to the railway then nothing could be better - but our room was worn and on a hot night the room was stuffy with no air and windows that did not open.

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This hotel appears to be trying to save money, ONE receptionist on at most times, had to wait nealry 20 minutes on two occasions for them to answer the phone. One night NO TOILET TISSUE in the bathroom, took 45 minutes to get housekeeping to deliver one. On check out recetionist was rude after she asked me to pay AGAIN. She had NOT payed attention […] to the booking details, and was not aware that I had prepaid. Overall experience will stop me from using this hotel again. Lesa meira

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If you are traveling by train, this is the closest hotel to the station. Checkin was friendly and helpful, wifi was accessible, and the breakfast was really good. The public areas of the hotel are new and attractive, but the rooms are showing a bit of age, especially the furniture. The bed was clean, but not the most comfortable. Still, this was light […] years better than a certain nearby hotel that was a little cheaper but really, really rundown, where we stayed another time (and would not stay again). We would definitely stay at the Hallmark again when traveling through Carlisle, which is a wonderful small city near both Hadrian's Wall and the Lake District. From this hotel, you can walk to car rentals, to the castle, the art museum, downtown, restaurants, pubs, everything you need except the launderette which would be about half an hour walk (but 5 minutes if you have a car). Lesa meira

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