Empire Hotel – New York

Small room but it was laid out so well it didn't seem to matter to us. Staff was on top of it, but Empire's doormen ROCK! Fast movers yet VERY helpful with directions. One even reported a shower handle problem I had by calling maintenance on his cell phone since I was in rush and didn't want to wait in check-in line in the lobby. When I came home from […] an event, shower was fixed. Go Empire! Will definitely return. Also, if you like foreign films, theater across from the hotel shows all the newest ones. Lesa meira

The Empire Hotel is extraordinarily pretentious; very, very loud; the rooms have no dresser or nightstand drawers for undergarments and socks; they have a tiny, far too shallow closet that wrinkles one's suits; and looks as though it has not been redesigned since the 1970's. In addition, the staff is condescending and rude.

Not a great stay at hotel. Everything is nickeled and dimed even the WiFi. Didn't have towels, and the worst part of stay was the missing shower door,(not bathroom door) must have been removed for maintaince?????? Next time I will stay at other hotel. Empire did have interesting design and style, just poorly maintained.

The worst hotel that we have been in new york. the matress was very poor as the service. the superior king was all ecept superior.

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The reception is really cool and nice, but the rooms need a renovation. Nice staff in the reception. My daughter, 15 years, was really disappointed that she couldn´t go up on the roof top bar to take some photos. You were not allowed under 21 years... Bad service, and the doorman wasn´t that friendly.

I had a two night stay. The initial room was was very small and not well kept. The management changed my room for the second night, and did so politely. The location is great. The rooms can be very small and noisy. The staff is quite accomodating.

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we had a great view of the Lincoln center as well as the park in front, I highly recommend that view!

This was my first time staying at the Empire Hotel, and I would DEFINITELY come stay again. The staff and management were very welcoming and accommodating. The location is very central and convenient without being in the noisy hustle and bustle of the Time Square hotels. The neighbourhood was gorgeous and being steps away from the Lincoln Centre was […] amazing! Lesa meira

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Positives: good location, reasonably priced, well decorated, very comfortable beds, clean rooms and good service. Negatives: Queen standard room is tiny and very hot without AC on full blast.

No problems what so ever.

The hotel is amazing, the rooms are small but that's NYC standards. The staff is very helpful, and the location is unbeatable. Highly recommended.

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Smaller intimate hotel in great location right across from Lincoln Center. Renovated nicely since I stayed there a few years ago. Rooms are tiny (But aren't all in NYC?), but clean and comfortable. And the price was right, significantly below other similar hotels in NYC. Front desk service was excellent. Would definitely stay there again, if in that […] area. Lesa meira

The desk clerk during check-in was rude. Since this was our first introduction to the hotel, our stay started on a negative note. Our room did not have a bathtub - not sure if this is true for all rooms or not. There were issues with the bathroom plumbing (toilet and shower drain backed-up). Although the hotel is in a great location I will not recommend […] or stay in the Empire again. Lesa meira

As you can see although I believe this Hotel was well located for our needs and clean in poresentation. The Bar staff were very accomodating and the housekeeping staff were lovely. However our stay was spoilt by the heavy handed rudness of the reception staff. Make sure if you ever book at this holtel that they are not filming some trashy gossip show […] in the bar/lounge are because if you do you will be banned from the are till they leave. You will be moved on by rude security guards and the services you expected when booking were withdrawn. As an alternative to the free wifi in the now off limits area your are directed to use the Starbucks next door or "in your room" at and extra cost. In addition if you wanted to relax in the lounge area with a drink at the end of a day you again could not and were told to order room service again at an extra cost. Very disappointing that what should be fundamental good manner was completely lost on these people. Lesa meira

While this hotel was conveniently located to Lincoln Center, it was staffed by incompetent, unprofessional personnel who could not offer satisfaction (except to discount our room for only one night) for the discomfort we had by an overheated room. A manager should have been called and offered a better solution. In addition, Gossip Girls was filming […] and their crew had more attention and respect than my family, the paying customers. I spent a significant amount of money for my stay at Empire (stayed 3/25 - 3/29 - two rooms) and again, the overheating of the room did not match the cost of the stay. I was very disappointed indeed. Lesa meira

enjoyed stay Staff was very helpful Would come again Pool was not available. One of the reasons I picked this hotel I would have wanted to be notified before I came to hotel and think I would have liked a discount in retrospect

Been here several times now. Perfect location if you are going to the Met. Best bars, both rooftop and lobby. Too bad they were filming a TV show in the lobby the day we were there. Only complaint was the communication between the hotel and the valet service. It took over an hour to get our car.

The hotel was well located for our activities at the art gallery. The staff were helpful, polite and friendly. The rooms were small but sufficient and comfortable for our short stay. The shower was difficult to operate without getting soaked before you were ready to bathe. Shower training might have been needed! We would stay at the Empire again and […] will recommend it to our friends. Lesa meira

We were initially pleased with the lovely top-floor room with a view in the hotel, but that came to an end when the roof-top club got cranking after midnight and until as late as 4 AM once. The loud music and dancing above made sleeping impossible. And the clean-up crews were sliding tables and chairs around by 5:30 am. Housekeeping was inconsistent […] too. They often didn't have bath mats or washcloths, even if we asked housekeeping for them. To avoid paying the hotel's high in-room wifi connection charges, we used the free service in the lobby except for the day a movie / TV show was being filmed there and we were restricted from the area. These people need to decide if they are a hotel or a special event space. We won't be back either way. Lesa meira

The room was pretty small but adequate. The service was friendly. I got nothing bad to say about this allthough i wasn't blown away either

This was my first time visiting with my children ages 20,12,11. The hotel was very nice and located close to subway line. Great front desk help and nice bar downstairs. Great neighborhood with wonderful restaurants right downstairs and down the street. Only sad part was the pool was closed and the outside deck on the roof was only open at night-no  […] kids. Lesa meira

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I had called the hotel a day earlier warning that I would arrive late in the AM the next day. They said that they would try to let me check in early. Upon arrival at 11:30, I was told that I could not check in until 3 PM. That was a downer since I had jet lag and needed to clean up. The lack of a hair dryer in the room was a surprise for a hotel of […] this category. Overall as I stated above, it was a first class experience. Lesa meira

Not a great place, but decent for this rate in New York. Room was small, hotel getting old. top level terrace closed in winter. Meanwhile it is ideally placed for tourism in the city.

I stayed here the weekend of the NYC Half Marathon because it was within blocks of the start of the race. I requested a quiet room, and the front desk immediately met my needs, giving us an internal room at the end of the hall. It was amazingly quiet for a NYC hotel room. All staff were friendly & helpful, and we loved the location of the hotel. We […] will return. Lesa meira

This hotel has a great location just across from Lincoln Center. The staff was friendly and helpful. The room was very small. The only problem was that we had trouble getting hot water in the sink and it took a while for the hot water to come to the shower. Otherwise it was a pleasant stay.

We like this hotel when we come for events at Lincoln Center since it is right across the street. Main dislike about the hotel is how high everything is! Make-up mirror and door hooks obviously placed by someone quite tall. Also wish there were drawers instead of just shelves in the closet-chest. Service is good and no noise problem even though our […] room was right below the rooftop bar. Lesa meira

We Hardly slept the entire night since there was a very loud gathering outside our door. We called security twice. The first time at 1:30 a.m. the second time at 4:00 a.m. The manager was supposed to call me. I am still waiting for the phone call. Even though the location is so convenient to Lincoln Center, I will never stay here again.

We booked to stay at empire for their rooftop bar but my husband was denied access due to the fact he wasnt wearing black shoes but because he was wearing grey dressy shoes. We tried to speak to someone at the front of the hotel but said they were separate from the rooftop bar. Now how is that if the rooftop bar is a part of your hotel facility? We […] paid money to stay at the hotel but others who werent even guests and didnt wear dressy black shoes were able to get in? We were very disappointed because it was the main reason we stayed at the hotel for my husbands birthday!! Lesa meira

First time I stayed in a NYC hotel, so was surprised by how small the room was for the high price. Now understand that is typical in NYC. We had three people in the room and only 2 towels and wash cloths. Requested additional towels/cloth multiple times but never got them. The first morning there was only cold water. Found out later that if one takes […] a shower at a peak time, to wait for a while for other rooms to finish showering and I'd get hot water. Have stayed in other luxury hotels in different cities and the staff could not do enough for their guests, with little perks... expect to pay for everything here and WiFi prices are per device not room. If you go to the Mezzanine you can pick up the WiFi from Starbucks next store. I saw a doorman several times who never opened the heavy front door for a guest. This is not a hotel with perks and guest consideration. Only thing they consider is how much more $$ they can't get from the guests. Have been in 4 cities in 5 weeks and this was my least favorite hotel. The others had spoiled me :) Lesa meira

Nice hotel. Was annoyed when I was told that my room would not be ready for 2 hours when we got there 2 hours after we were originally told we could check in, so I went to talk to someone else & they "suddenly" had a room available! Also on Wednesdays from 6-7 pm there are free drinks on the rooftop deck......no one told us that when we checked in. […] We asked when we saw a line outside & by then there was no way we were getting up there. Small but modern, clean room in a decent location to the ANC studios where we were heading. The front desk people could be MICH friendlier but, hey what should I have expected in NYC?!?! Loved the little Italian restaurant across the street Fiorcello's, I think! Lesa meira

About 300 yards from the front door to the Metropolitan Opera House. Nicely refurbished 2-3 years ago, but a;ready showing some wear. My room was small, comfortable, and fine for my purposes. The seafood restaurant on the 2nd floor was overpriced for the ordinary fare. There are alternatives up Broadway, particularly between West 75th and 77th streets. I […] would stay at the Empire again, but I will also check other nearby hotels. Lesa meira

The location was great accessible to downtown NYC. Staff were friendly. Our Deluxe accommodations was comfortable. The room was like a compact car. We had ample space with the view of windows and exterior wall. The top floor was not accessible to young children. The very small bathroom was not user friendly for young children. There were no glasses […] in the room to use even for toothbrushing. Toilet tissue were 1 ply, I think. Lesa meira

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The staff at the hotel provided poor service. The doormen never opened very heavy inside doors -- only interested in chasing cabs. Mostly, they stood at the hotel's front door and talked. The check-in staff (all women) were rushed and rude. They offered no welcome, and never asked if we needed information or had any questions about the hotel or our […] needs. They made us feel like an interruption, made us wait for our room while urging us to "have lunch" on the premises. TINY ROOMS, not particularly clean, but we were grateful for 2 beds even though one of our beds was so tilted you could have fallen off. Did not love this hotel. Loved the location. Lesa meira

Wonderful location and the staff was soooo accommodating and kind! I left a piece of luggage and management sent it overnight at no charge to me! Who does that anymore?

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Could not be a better location for NYC. Lobby is well furnished and modern. Our double room was good sized but was dark and faced directly at another wall when they had said it was a courtyard view. Hallways are drab (who picks dark brown carpeting and wall paper?) but overall I'd give it a decent rating because of the location.

Empire is an excellent hotel, I have stayed there many times. Just one thing: It is time that Empire and other high-end hotels stop charging for their internet connection. In this day and age, it's like charging extra for soap. Some hotels get it, and have stopped charging extra. It's just a nuisance to have to pay for what has become an essential everyday […] commodity. Lesa meira

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location is good but front desk service needs to be improved

This hotel is ideally located right across from Lincoln Center. For NYC, it's a calm and quiet neighborhood. The beds are very comfortable, if you like mattresses on the firmer side, which I do. The only drawback, for me, was the impossibly small bathroom to include a very shallow sink and zero counter space. Zero. Also, the shower is not totally enclosed […] so the floor can get pretty soaked. Not at all a good bathroom for kids. Lesa meira