Sheraton Deira Hotel, Dubai – Dubai

Friendly quality service

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Clean, suitable price and comfort

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it was an average experience

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Only breathing is free

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The furniture was old the color of the walls was scrached but it was little good

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I had a very lovely time throughout the 3-day stay in the hotel. My booking through hotel.com was devoid of any form of stress. Thank you.

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The hotel was located close to many amenities with the Airport nearby. Trips to Bur Dubai and Dubai Mall with easy access by road. Great location. However, still do not understand why Sheraton does not provide free wifi?? That was only the negative mark during the stay.

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Conveniently located and well priced

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Staff were disorganised. I was kept waiting for 90mins for room to be ready (I was checked into a junior suite) then when I asked them to send luggage up they took an additional 45 mins! Facilities are fine and club lounge is good. Managerial oversight of front desk personnel could do with an upgrade!

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I am completely disappointed because the laundry ruined my new custom made dress for which I spent so much money (3000 saudi Riyal) to make in Jedda. I am particularly piqued because the the hotel cleverly folded and packed the dress in such a manner that I did not discover the mess till I got back to Nigeria. I had stayed in several sheraton Hotels […] but this one may be my last. I am totally distraught and will tell every one my story Lesa meira

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friendly and efficient staff although hotel seemed quite a long way from most tourist sights

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The hotel was a little closer to the airport than I would normally prefer, but I didn't hear any aircraft during the night. The staff was very courteous and professional. My checking in and out ran very smoothly and quick. They were doing some renovations while I was there, but it did not affect my stay at all. Overall it was a positive experience.

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The hotel was good overall. But I was upset that when I complained bout a smell in the bathroom housekeeping came to check and he just sprayed airfreaher and left and didn't even try find out what the problem was. Then I complained again and maintainennce came and he said he did't see a problem for him to fix. So then I figured out that it was the drain […] hole in the bathroom sink. He said that it was probably just some old water in there the he just ran some more water in there and the smell mostly went away. But of course the smell back and then we just had to run water in the hole when ever we were in the bathroom to keep the smell down.But other then that the stay was good. Lesa meira

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I was upgraded to the Club Rooms in my way to Europe and back. Staff were very helpful and polite at all times. I shall come back.

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Rooms are a bit small, with hospital-like white walls. Had unusual trouble with the wifi (aside from its outrageous fee), and you can't BUY a hot shower in this hotel. I was in two different rooms over four days with plenty of showers but never a hot one. Pretty much lukewarm. My first room was noisy because jetliners take off directly over the hotel […] building every two minutes or less...although the second room was very quiet. Lesa meira

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Overall kind of a disappointing stay. The room was fair, but not great.Even though I checked in late in the afternoon, I had to wait for my room to become available. Furniture was kind of run down. The overall look of the hotel seemed to be ne that has seen better days. Bathroom was pretty tiny, and the towels in there were kind of crappy. I usually […] stay at a different Sheraton in Dubai that I would characterize as excellent. I could not get in there on this trip, so chose this one instead, expecting the same level of quality. I was disappointed, and will not stay here again. One final thing. Someone, either a previous guest or staff member swapped all the vodka out of the minibar for water. They tried to pin it on me. I only mention staff because this is the first time any hotel ever told me they would not let me check out til they checked the minibar. Only after I raised a big stink did they back off. ATM on site would not work with my VISA card despite the VISA label there on. I had to walk down the street for an ATM. Lesa meira

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The hotel is a complete disappointment. Very noisy, doors keep slammed all night. rooms are not sound proof. the hotel is full with hidden charges. The duty manager is helpless and can do nothing. it's a complete Chios. Im sure it's the first time and the last time i stay in this horrible hotel.

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The Hotel staff were very welcoming and always said hello when in contact with them.What was lacking was the proffesionalism in their job,such as the cleaning of the room everyday when we had gone out for the day.on 2 occasions the room had not been serviced and therefore came back to a dirty room after a day touring in Dubai.When we reported to the […] manager,she failed to apologies and could not understand the basic premise of running a well run hotel where the rooms are cleaned on a daily basis.Her excuse was that it was Ramdan and that the staff were working half-days shifts?? The towels were not changed and i had to ring room service on a number occasions to get fresh towels! Overall the hotel is located in a perfect place with all the emenities nearby,and is excellent for Families or large groups.What the hotel lacks is a Leadership role within its management and during our stay we did not get any calls for the hotel manager or senior person to find out how are stay was like during the week. T Lesa meira

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WONDERFUL PLACE TO STAY.NICE STAFF,CLEAN ROOMS AND AT THE HEART OF TOWN.

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This is second time that I asked the Sheraton Deira hotel receptionist to provide me a quite room but I got a very noisy room!!

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The Sheraton Diera is conveniently located with loads of restaurant serving Indian, Pakistani, Arabic cuisine just within 5-10 mins walk from the hotel. The Hotel has a swimming pool on the top floor which is too small for a swim but good enough for a relaxation. It also has steam, sauna and a fitness center. The staff are really helpful and welcoming. I […] stayed in the classic room. The bed and bathroom are very good. However the room is very small and not much space to move around. I managed to get the room at promotional price so cant complain much. The extra amenities are costly so stay away as much as you can. Would recommend to remove the minibar from the room as it comes with a heavy price tag for each item. Their is a supermarket opposite the hotel and a convenience store nearby. So buy what you need from the these places. Lesa meira

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Enjoyed staying at the hotel, staff are very accommodating; even arranged a birthday cake on my arrival. I would stay there again.

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The Sheraton Deira was a wonderful place for my most recent visit to Dubai; I have visited this marvelous city 10 times. First of all, the staff, and I mean all of the staff, front desk people, bell staff, waiters, security, maids, everyone was very helpful, personable and professional. Food in the restaurant was very good. What set the staff apart […] is the personal attention they provide. I'm someone who asks alot of questions about nearby services (free shuttles, laundries, restaurants, etc.). The bell staff went above and beyond by providing me with schedules for the various free mall shuttles (Deira City Centre, Reef Mall, al Ghruair Mall) giving me directions to a reasonably priced laundry, and recommendations for area restaurants. The staff also called me by name everytime I entered or departed the hotel. The rooftop pool was very nice and refreshing; the planes flying over were actually interesting to observe, as were the plane spotters! Overall, this is a very nice hotel in Deira; you really can't beat it for the price. Lesa meira

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I've stayed here previously. The service at times was great. Just a few things like the replenishment of toiletries, beverages, towels was a bit disappointing as all was not always replenished after a clean. The location isn't great but is a 10 min cab drive away from the closest mall. There are some nice places to eat at nearby. The hotel is under […] a flight path so when lounging under the sun you constantly see planes flying over. Very noisy. I probably wouldn't come back here again unless they are giving the rooms away at bargain prices. Lesa meira

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Great location if you are wanting to be in the old city of Dubai and close to the airport . Good friendly staff. However they need to improve their efficiency when they check out guests. Took 8 min to give me change!!!! Phone did not work in my room either !

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This was a comfortable hotel, very comparable with others around the world. What made it memorable was the service from the very friendly and obliging staff who were always ready to assist and help at all times.

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The staff are very good and friendly. They are ready to assist at any time. Rooms are big enough and I enyoyed my stay in Sheraton

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Much better than expected, mainly because of the staff.

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Good Hotel !! Staff well grooomed , courteuos and friendly. Rooms kept very clean and furnishings upto date.. Service in restaurant was very good. overall a good experience !!!

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Great hotel, amenities plus staff went out of their way to be helpful and make my stay exceptional

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Allways so helpful and polite personnel.

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old and bad service. never again

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The hotel was fine; large room; decent size bathroom; good closet space; clean. Staff decent. However, when I went to the Iranian Club, they were very rude to me and said, "Families only" and escorted me out. My colleague who is a plastic surgeon had a similar experience. They said Iranians only .... I like Middle Eastern music and was looking for […] a cultural experience. This was the only disappointment. In the US, such behavior would not be tolerated. Lesa meira

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The hotel is no more then 3 star, the location is good but there is hardly any lobby, small rooms, limited elevators,the room amenities are minimum e.g. only two bath towels , 2 tea 2 coffee 1 soap limits you very much, there is other customers which are loud and walk in the lobbies.

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Comfortable. Convenient for the airport. Friendly helpful staff

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More information about dubai shatell to air port Shatell to other important place

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This is a business hotel at good price outside tourists area and old part of Dubai . Good for a single businessman to do business meetings,nothing around it is attractive for even a short walk .

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Good location as close to Airport and Business area - Be warned roof top bar/pool is at the end of runway so full of plane spotters!

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Great hotel for business people near the airport and metro station.

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We didnt realise it was right under the flight path. Flights all night, Although the room was very sound proof one could hear the aircraft. And sitting on the roof next to the pool. One had to stop talking when an aircraft flew over............

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Good Hotel but close to the Airport so you can hear plans taking off around the clock.

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