Westgate Hotel – San Diego

Room service is excellent. Highly recommended!

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As San Diego residents we checked-in for a little weekend getaway. A great location for shopping and dining in the Gaslamp area of San Diego. Upon arrival the valet service was very prompt and friendly. The front desk experience was likewise quick, friendly and professional. We were given a room on the 17th floor. Unfortunately our room overlooked 'C' […] Street where the trolley runs. In fact there was a trolly stop just below our window. The Westgate has done nothing to help with soundproofing and we heard the trolley into the wee hours. Likewise, we could even hear the homeless people down on the street mulling around. The layout (at least in our area of the hotel) has an anti-room that you enter before entering your actual guest room. Our anti-room is shared with one other guest room. We heard people in and out of the anti-room as well as the hallway well past midnight. One of the fixtures in the bathroom was loose. Not a big deal, but something I don't expect in a hotel of this caliber. Room service food was good and unusually fast to be delivered All in all I'd say the hotel was just slightly above average. Beautiful ambiance but lacking in attention to detail. Lesa meira

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Close to the water, a fun outdoor mall, good restaurants and bars. Really nice service. Parking in the structure is expensive but what can you do. 10 minute walk gets you to most places you'd want to be. Hotel is really classy with a vintage feel. Spacious rooms and big ole showers.

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Awesome luxury hotel. Surrounding area and the entrance is very presentable. Friendly staff and great service. The best part is, it is located close to everything walking distance. I enjoyed my stay.

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Very nice, old hotel, that is very well maintained. My only complaint is that it was really an issue to just get ice. At the price, ice should be there without asking, and we had to ask twice.

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Read all of the reviews and it didn't really register about the $15 hotel "fee". This supposedly good hotel actually charges you a mandatory fee for the dinky coffee pot in the bathroom, a newspaper and turning down your bed. Every once in a while there is some kind of fee that actually borders on offensive and this one does. If the hotel is in desperate […] need of the $15 per room then they should just raise the rates. The desk clerk actually looked embarrassed when she told us about it and we seriously questioned her. I wouldn't stay here again. Pick another hotel closer to the waterfront. This place is old, dowdy and no fun to it. Lesa meira

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Hotel staff was very courteous and accomodating. Thank you

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Very accommodating staff. Pool closed during renovation. Construction across the street 4.5/5. Coming back!

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I am a local and was excited to stay here initially, this hotel is BEAUTIFUL and in a wonderful location. However, in going along with this I expected fantastic service and was sadly disappointed. Problems with valet being full and not offering any other alternative (why don't you have overflow for guests?!), room service and the front desk not picking […] up the phone or calling us back, then taking almost an hour (and another phone call) to bring us our food. Finally, don't bother with the concierge for any night life. She will shrug her shoulders and brush you off. Very strange service for such a beautiful hotel, we sadly won't be staying here again. Lesa meira

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bedspreads were so heavy hard to use...maybe an update to a down comforter....otherwise very nice room, large, attractive with very accommodating staff...turn down service and chocolates....killer location...close to everything.

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The Westgate is a really nice hotel with an old fashioned flair. We saw them serving tea to a few people when we checked in, however they did not offer us any! There was a $15.00 facility use fee they told us for the pool etc. however, the pool is under renovations and cannot be used. There is valet parking only at $32.00, however when we went to dinner, […] upon our return we waiting in our car for 15 minutes for the valet. We had to go inside to find him and he was talking to the young clerk at the counter. No apology was given. There is an overall "older" smell to the place that could really use some nice fragrance (air freshner) pumped in a bit. Lesa meira

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The Westgate hotel was beautiful, the view from our room was amazing and staff was very pleasant and friendly.

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The service at this hotel was very good. The room was clean and so was the hotel. My only complaint is that the bed was not comfortable at all. Because of this, I would not recommend that someone pay the money to stay here. The pillows were bad and the bed was hard. My boyfriend and I both got hardly any sleep which made for a difficult next day.

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My Premium (upper floor) King room was spacious and well-appointed; the staff were uniformly courteous and accommodating. I'd return.

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I stayed one night at the Westgate. I liked the decoration of the hotel lobby and in the room. Very classy like The bed was very comfy. There are 15$ convenient fee per night which I really disagreed on that. Because there are no free breakfast, no free parking lot, and they offered you only a free daily newspaper (on demand). I am not aware of this […] fee before booking because I used Expedia mysterious deal to booked it. 32$ valet parking per night! You gotta be kidding! I parked my car at public parking on Ash and 1st street. It was only 16$ for 24 hour. I only stayed at this hotel because of the Expedia mysterious deal. But I recommend this hotel if you want to experience a luxurious night in 18th Century. Lesa meira

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The Westgate has all the old world charm and then some. Very convenient location to the heart of downtown San Diego and the Gaslamp. Its one of my favorite hotels that I have stayed in my life. Treat yourself to the good life!

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Overall very pleased. Price was right and I was given a free upgrade. I would recommend this hotel in the future.

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The hotel bed isn't very comfortable, Outside sound or noise attenuates quite a bit.

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Very nice and sophisticated hotel. Classic style hotel such as Biltmore hotel in L.A. Easy access from airport. We could stay this hotel with 3star hotel price despite of December holiday season!

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Beautiful hotel in a very convenient downtown location. Room was comfortable, quiet and spacious. Cleaning staff exceptional. Concierge was helpful. Service in restaurant was slow. Overall experience there quite good.

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We booked this hotel as it was central to all San Diego highlights: Gas Lamp, Midway, Seaport Village, including our trip to the Holiday Bowl (Qualcom Stadium), where my UCLA Bruins bombed out. The hotel staff was awesome, they were "old school" in the sense they remembered your name, pushed elevator buttons for you, asked how your day was going, they […] even gave me a little fun intended "hard time" for the result of my Bruins game. The hotel lobby staff was accomodating and polite, the concierge was equally accomodating as was both the morning & evening cleaning staff. We had one issue with our breakfast room service, but the matter was immediately resolved by Alberto the Food & Beverage Manager. The restaurant was equally accomodating and our server (Juan) was extremely professional. Overall, the room was clean, beds were comfortable, spacious, our balcony view was awesome as well. I would highly recommend this hotel and intend to revisit in April, my youngest son requested to come back to the hotel for his birthday! In closing, I've read comments regarding this hotel being a little "aged" and the valet service fee as "a little steep". The hotel has "character" only gained over time, it's service personnel is exceptional and although the valet cost is a little high, there is just no parking available in this area of San Diego, the service includes "in and out" capabilities throughout the day. The work out area is fantastic as well. Thank you Westgate Hotel, we will come back! Lesa meira

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not happy with extra charges including internet, parking and couple of water bottle. total $47 extra charge/day

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This place is spectacular. We absolutely loved it, although I wish they had a discount for the Sunday brunch for people staying in the hotel. We so wanted to go, but to costly for 4 of us. They treated us very well, didn't want to leave

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Surprise #1: Beautiful hotel, original luxury decor from the mid 1900s. Room wall, and floors have recently been refurbished so it feels new. Clean. Rooms are much larger than most 4 and 5 star hotels in the area. Beds are a bit stiff, too stiff for a good night sleep if you like a softer feel, which I do. Hotel is spending good money on patio and pool […] area. Surprise #2: Hotel added a $15/day room fee that was not mentioned when I committed to a price online. The fee is for unlimited bottled water and free internet. I guess that is OK if you drink a lot of water and use the internet. Parking cost $32/day. So, if you have a car add $47/day to your online commitment. Overall my family enjoyed the stay. Lesa meira

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This hotel has outstanding service starting from the moment you step out of your car and make it to your room, throughout your stay and back to your car! The room was spacious, nicely decorated with very comfortable bed and furniture. This hotel is located downtown San Diego by the Gas Lamp district and next to Horton Plaza all within walking distance. […] Tidbit - if you want ice, don't go looking for the machine on any floor, simply call room service and they will bring the ice to your room, plenty of it! Lesa meira

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The hotel is a bit dated (they still use old school duvets), but wonderful staff and GREAT location. It sucks that the valet is $30 and you have to pay a resort fee for the 'free' internet and bottles of water, but really no major complaints otherwise.

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I got a deal through Expedia, but the hotel hit me with all sorts of hidden fees. Won't go back.

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I loved the hotel! The staff was great. I would definitely come back to the Westgate.

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I was very surprised to have this 5 star hotel available from an on line service. I have actually avoided these services in the past but I won't hesitate to use Expedia again. Staff were very gracious, room serviice excellant and the plaza lounge/bar with piano music was delightful. Thank you

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Hotel was very dated. Probably was fantastic in the 70's. Lobby smelled like mothballs or your elderly grandmother's living room. Decor only missing plastic slipcovers and it would look like it as well.

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Beautiful, comfortable, Extremely well kept hotel. Very kind and helpful staff. Only 2 blocks from gas lamp area, lots of places to eat and shopping at Horton Plaza 1 block away. 10th. floor view of city is unbeatable. Only low point is the street noise at night. Amazing how it can carry up so high.

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The chief concierge (Shraddha) took great care of us. It was our anniversary and she made reservations for us at a wonderful restaurant (Osetra) where they treated us like royalty at her request. When we were out for the evening, she had a special surprise waiting for us in our room when we got back. That made our stay very, very special. The hotel […] has a great location in the Gas Lamp district and is within walking distance of some great little cafes and shops. Lesa meira

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The decor was a dated for my personal preference, however some people may like it. I was charged an additional "facilities fee" on top of the room charge of $15 per night, and at one point was locked out of my room for an additional $40 per night charge (despite me giving them authorisation to use my card). It took me an 1 hour and 20 minutes to order, […] eat and pay for breakfast, I had better things to do than try and get the attention of the staff who spent more time in the kitchen than looking after the 6 people eating breakfast. I'd understand if it was busy but it wasn't. The housecleaning lady rang me up, I explained to her she could come and clean the room but I was working, she didn't understand a word I said (so why have someone who can't understand basic english call), followed by front desk who rang and I explained to, still no housecleaning showed up. The only saving grace was the Indian lady who didn't work on front desk, I think she was part of the conceirge service she was lovely and welcoming. It's safe to say I'll never stay at this hotel again. The colour scheme in the rooms was yellow, that's all I can really remember. Almost like tobacco stained colour - again not my personal preference. Wi-fi in rooms is good, elsewhere in the hotel reception was poor. Lesa meira

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(1/2) The hotel was quite nice at probably the most central and most convenient location in San Diego. It is a heavily decorated, old "Victorian" style which can get a bit tiring to the uninitiated like me. I would like to see some more modernism inside this hotel. The staff was excellent, their restaurant was amazing (had one of the best Angus black […] iron steaks twice and was never disappointed). It provides fast and reliable wifi. I was quite bummed out though that they are charging $15 a day (without taxes) for "facility" use (internet, a little dodgy coffee machine in the room and an old in room safe) without giving you the choice of opting out if you wished. The safe that I paid for was quite disappointing. It was very old and took ages to lock it whilst I did feel that if anyone truly wanted to steal something from it he would have made it! During the last day of my stay the whole thing just gave up and did not work at all. The people from the hotel could not fix it. I would like to see some better quality coffee, tea and hot chocolate using the in room facility (given that the little dodgy coffee machine stays put). Lesa meira

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The stay was fine. There were extra costs, "optional" valet parking and "hotel" fee. Maybe this is normal. It's different decor than a normal hotel. Close enough to walk the Gaslamp District.

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What an amazing weekend at the Westgate. From the moment you walk in the door you are met with old school opulence not found today. Thick rugs, heavy chandeliers, gilded mirrors and sweeping brass railed staircases all added to the lushness of this hotel. The room we stayed in was large and quiet. We loved the fact that the rooms were located inside […] of a small alcove, with exterior door in the hallway, making for absolute rest and peace. At night, the turndown service removed all of our heavy decorative bedding, so returning late at night we only had to pop into our bed. We won't stay anywhere else when we visit San Diego. Lesa meira

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Great stay! There aren't many hotels like this still in the world.

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