Sheraton Imperial Kuala Lumpur Hotel – Kúala Lúmpúr

Great!!!

The hotel is elegant and the rooms are well appointed. We chose Petronas Towers views and weren't disappointed - although this may not have been so good on a lower floor (we were on the 28th). The restaurants were good with the Chineese restaurant particularly noteworthy. Hotel is close to Monorail and a short ride to KLCC. The cons are that the breakfast […] buffet was very poor and you are better off with in room dining! Lesa meira

We stayed 10 nights in the Club Room giving us full access to the Club Lounge on the top floor with the greatest views. Our entire stay was excellent in evey aspect. There is staff everywhere willing to assist. I mean everywhere. The main entrance would have 12 plus staff there to assist. Their restaurants are excellent. Room service was surprisingly […] well organised especillay in busy periods. A free shuttle service takes you to several shopping locations on the other side of town. A taxi home was only AUS$5. TIP: Always eek out a BLUE TAXI. They are very new & clean. Will always use their meter and give a receipt. A/Port to Hotel is a standard MR120. Blue Taxis are modern-highroof Toyotas & have much larger passenger & luggage space. Lesa meira

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very happy with the sheraton.

The rooms were great ! I would stay there again when i visit KL..... :)

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Good location to shopping, restaurants. Hotel staff were very professional, courteous, friendly and helpful! The breakfast was excellent! I would definitely stay there again.

It was by far one of the best hotels I have ever been to, it's even better than the other 2 sheratons I have stayed in other countries. One small thing thou, at check out my trolley was delayed 20 minutes to come down from my room. Other than that it was perfect.

Grand old hotel, magnificent staircase in lobby! Big rooms though furnishings are a bit old fashioned and dated. Friendly helpful staff, great service in Club lounge. The buffet breakfast was fantastic! Great selection of food - western as well as Asian and freshly squeezed juices of your own selection. Must try the lovely creamy ice creams, delicious! […] location is a bit out of the main shopping area but monorail station is close and easy and cheap to get around. Problem with noise from the bars nearby even though we were on 33rd floor - the music went on till 5am some nights which might disturb a light sleeper. Overall though we liked this hotel and will stay there again. Lesa meira

From beginning to end our time at the Sheraton was wonderful. The breakfast was the best of ten hotels, especially the waffles and yam icecream. Remember to ask about the free jacuzzi. It is not overly advertised. When we had a major flight issue, the concierge desk spent over two hours with us trying to resolve it, talking to various departments in […] Malay. Exceptional service! Watch for promotions to take advantage of upgrades to club lounge. Well worth it. Not the handiest hotel but we loved trying the various railway stations which are close and always got us to major attractions. Petronas towers were only a short walk. Loved the Sheraton KL Lesa meira

(1) I am very impressed by the staff, especially at the concierge who are very polite, helpful and knowledgeable. (2) Monorail (sky train) and LRT (underground) stops are only a few minutes away from the hotel-excellent location. (3) Guest service needs improvement. It took them at least 30 mins to turn up when I was informed 10. Worse still, the problem […] remained unsolved when I called for the clock didn't show the time, the staff brought another clock after I waited in my room for 45 mins' . He said all clocks were the same and he left without changing or fixing the clock. However, I had a new clock when I was out for a few hours! (4) I went out for an hour swimming one morning at 9am, putting "No Disturb Please" sign outside. The sign was found INSIDE my room on the floor when I returned. My room was then NOT made till I returned and called them at around 5pm! (4) I had a LOT of mosquito bites while using the computer at the lobby, especially at the high table - the area have to be sprayed! Lesa meira

Close to monorail station, My room has great view of the city. The near by shopping mall are not as good as the one over by Bukit Bintang. I will go back to hotel near Bukit Bintang next trip.

we stayed for a whole week in one of the Club rooms with a gorgeous view of the Petronas Twin Tower. everything was as expected for a 5 star hotel. though it's located a little further from the main shopping area, there are 2 trains you can catch, just 2 to 3 stations away. the buffet breakfast was superb ! definitely returning

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breakfast at the hotel was amazing. There was a selection of food to suit all types of pallet.

Excellent service, all amenties in room, clean and English newspaper in the mornings. Few blocks to walk to LRT (underground rail) and five blocks to On and Off bus. Enjoyed the cold tea served when we arrived and it was available everyday for all. Mornings provided a hot cup of coffee or tea and a carry out bag containing a crossant.

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overall its nice ....... its quite difficult to get a good night sleep because of the thumping of the discotheque from midnight till about 6am ..... =(

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The Sheraton is a lovely hotel and is very grand. We had a room on the 30th floor with amazing views. The staff were really helpful and even assisted us in booking lunch at the KL tower. The room was very comfortable and clean and would definitely recommend this hotel to others, however, having also stayed at the Shangri-La in KL during the same trip, […] I would say that I personally prefer the Shangri-La over the Sheraton despite it being slightly more expensive. Lesa meira

we enjoyed everything there, but make sure to ask about spa when you checking in , because we have been told about the free spa when we were checking out ~~~

Excellent location. Close to everything. It has a railway station next to the hotel which takes you everywhere in the city. However, you can walk everywhere. Cons: The restaurant buffet is VERY expensive. For dining go to the mall where the JW Marriott is, there are plenty of options.

The hotel is clean and tidy. Very well maintain. I am very happy with the services.

This hotel is in need of renovation. A few more years and it will be really shubby. For instance: The armchair and the carpet was dirty in my room. Otherwise an excellent bathroom.

i must everything of this hotel was a grade if i visit kl again i would stay at the sheraton imperial a-z sevice excellence location room free internet facility and much more as well as all the concierge excellent service

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Beds were not properly made up and beverages/ amenities were not replenished

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Although in the Golden Triangle the surroundings of this hotel reflect what KL used to be like years ago before many of the old houses were cleared and for that it is interesting. It is fairly easy to get to the towers, just two stops down on the metro, but there is little that will detain you or engage you about the immediate area. The hotel exudes […] old world service and traditional comfort,. It is a large building but the cleverly designed layout means that intimate ares are created so that you never feel you are in a big impersonal space. The staff are very attentive and food is very good. Drinks are expensive in the bar and there is a good selection of food at breakfast to suit eastern and western palates. The rooms are perfect; we were on the 31st floor with fantastic views of the towers and the surrounding high rise, which, may not sound pretty, and maybe it isn't, but it is very impressive The hotel offers several dining experiences ranging from mid price to expensive. There are the usual facilities that you would normally associate with the Sheraton group. If you feel like a change from the hotel offerings then a taxi ride to Time Square is inexpensive. In all the hotel lives up well up to the normal Sheraton standard. Lesa meira

During my last trip, I transfered between a couple of hotels in different cities in Malaysia. Sheraton Imperial is really something different. The decorations and design of the hotel make a big diffrence. The service and comfort are usual for 5 star hotel but I liked the design.

stayed at the sheraton November 2011 with 3 other friends. staff were amazing and very helpful in an unfortunate situation. The rooms are large with everything you will need. Def recommend!

The hotel itself is beautiful and is located next to monorail station and about 5 minutes walk from subway station. The staff are exceptionally nice and helpful and they truly make u feel comfortable, we checked in early and and checked out late, all I can say is that I would difinately stay there again and I would recommend it with no second thoug […] hts Lesa meira

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Just back from a week in this hotel and I would recommend it a great place to stay Try get a club room upgrade the free drinks in the evening and laundry service make it very good value . It is possible to get from the airport by train or bus and then the monorail which stops outside the hotels front doors makes getting around KL easy . Staff we very […] helpfull and we were able to stop until 2.00pm at no charge on the day of checkout for our early evening flight home Lesa meira

Nice clean room with very comfortable bed which i already missed.

nice

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Fantastic hotel great service, friendly staff and extremely clean. I stayed in the Club Room On level 38 and all the facilites comes with it is absolutely sensational more so we travel alot for business to Kuala Lumpur and from now on this will be my permanant place of stay when i visit KL.

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The Sheraton Hotel was a treat to stay at. It did feel very luxurious. Comfy beds and room.The staff at the door were extremely nice. However, the hotel was a bit further from the city. it felt like an older part of KL. The reception girls were not professional at all, giggling like school girls. We did have incident with the water being merky but it […] was okay later. Lesa meira

After experiencing a terrible hotel in Singapore, I must say this hotel was amazing for the price and value, not only they provided us an outstanding services, they're breakfast buffet was incredible, specially for foodies, who want to experience, the culture, and flavours. Sheraton has done a phenomenal job incorporating the local flavours along with […] Western meals.. 2 thumbs up, this has been one of the best Sheraton hotels i've stayed in... Well worth the money. Lesa meira

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Two of us (mixed couple) stayed at the KL Sheraton for a weekend in between destinations. We were both impressed with the facilities and service. Minor issues: more coverage on tv channels (only 2 sports channels), and more desktops for internet connection (about 9 available near main foyer). These were hogged by users, some for voice calls. Perhaps […] another secluded section could be set aside for voice calls and a time limit imposed. Otherwise everything was first class, including service, restaurant menu variety, and comfort. Would definitely recommend. Lesa meira

Very nice hotel. Lacks a little atmosphere but typical of a large hotel. Staff friendly and very helpful. Clean, modern. No WiFi in room. The business centre is OK but WiFi in room should be standard.

Sort of place to relax and be pampered. Loved the exec lounge, great service and food. Pool was lovely. 100 met from sky train.

I spent a night here and was very happy on the whole with my stay. The hotel is 10-15 minutes away from the Petronas Towers by foot. Bukit Bintang is quite a bit further. I paid an additional fee on check-in for an upgrade which was well worth the cost, but I would have liked to have had more of an explanation of how to use the benefits when the upgrade […] was sold to me. As a result of the upgrade I was given a club room on the 37th floor and access to the club lounge, amongst a few other benefits. The room wasn't ultra-modern but was clean, spacious and extremely comfortable. I would definitely recommend this hotel if you're happy to be a distance away from Bukit Bintang. Lesa meira