Bentley Hotel South Beach – Miami-ströndin

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When we arrive, the room smelled of very strong bleach. A hotel employee was in our room when we unlocked our door. She said she was checking on the condition of the wet floor (no carpet in room, floors are all tile). We were wondering why the bleach smell was so strong - did someone get sick in the room and they were using strong bleach to clean up? […] The faucet in the shower did not work well - it took a LONG time to get hot water to come out - had to "fiddle" with the faucet to find the hot water spot. The bathroom sink did not drain well - we stuck q-tips in drain to keep it open and draining. Otherwise it would fill to the top and drain out of the "drain hole" in the sink. We paid for our room 100% before checking in. When we arrived, we were required to give a credit card # for "accidentials". Upon checking out 2 days later, we were told we owed $56 additional "facility fee". We were not informed of a "facility fee" and did not know anything about it. We questionned it but, at this point, they had our credit card # and charged the fee. Lesa meira

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Our stay at the Bentley was okay. Just a warning to those who are looking for proximity to the beach: the Bentley's "beach access" is not right outside their door. You have to walk 4 blocks down and two blocks over to get to the beach (about a 10 minute walk). We arrived early and were told our rooms were not ready but we would receive a call as soon […] as they were. The lobby is the size of a closet so we had to leave and walk around town, which was fine except for the monsoon rains and the fact that the hotel "forgot" to call us when our room was available. The condition of the room was fine: clean and well put together. The elevator was broken our entire stay, forcing us to use the service elevator, which is where they keep all of their trash cans so it reaked of hot garbage every time we left the hotel. Valet parking was a challenge as well. You have to call the front desk 15 minutes prior to needing your car so they can go run 3 blocks to get it and bring it back. We called about 20 minutes before we needed it, went down expecting our car to be ready, only to be told the front desk never notified them we needed it. We were late to our dinner reservations as a result. We made sure to go down to valet directly the day we left so we would not be late for our flight. None of our experiences at the Bentley were the end of the world, but just not what I expected from a 4 star hotel in South Beach and certainly not worth the price tag. Lesa meira

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The outside needs wrk on the aesthetics, but the inside is gorgeous. Be careful with valet.... they scratched my car!!!!!

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Perhaps it was because the staff was overwhelmed by spring break, but service was subpar with respect to room cleaning, valet and pool/hot tub cleanliness. If not for the location, all would have been lost.

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We Made an error while we were choosing this hotel. We thought it was the Benchley Hilton a much different experience. This small deco boutique sits atop a restaurant on Ocean Avenue and blasts music from 6:30 AM until 2 AM. The Young people staying there come home very late at night and have no idea how to behave in a hotel so we were awakened not […] very pleasantly. This is not a hotel for older meaning over 50 couples who want to relax. But if you're young and can take it go for it! Lesa meira

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Te staff was so nice and help me in any kind ,because Ernst was not feeling right. The Hotel is good situataet, because of the location.I will go back again because of the people there are working there.

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Great size room if your're looking for more than the standard hotel room. Could have used a little facelift but for location, size, and price, overall value. Pool area not so great.

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We come to SoBe quite often and have always stayed in the big hotels on Collins. I THOUGHT I was booking "the Kardashian Bentley" - as a surprise for my teenage daughter. Turns out there are many "Bentley" hotels - unrelated except in name. The Kardashian Bentley is "the Hilton Bentley" - also on Ocean - but across the street on the beach a few blocks […] south. The one we stayed is across the street from the ocean - with an unobstructed ocean view (the park is across the street). It is in one of the historic art deco buildings - 5 floors - with one of the (obnoxious) street cafes. That said --- the hotel was a surprise! I booked a one bedroom suite. It had a FULL kitchen. The living room had white muslin covered furniture. The bedroom was a good size = and the bed was very comfy with high thread count white sheets/duvet. No tub, but the bathroom was well appointed. Problem - the sofa bed was really bad quality for sleeping. No one will enjoy sleeping on that thing. Had we stayed longer I would have asked for a roll-away (the regular mattress type). Location was great for SoBe - Walgreen's, liquor store - both around the corner. Starbucks and a cool coffee bar/shop a few blocks away. At first they tried to give us a "city view" -but, when I politely pressed, we ended up with a full ocean view (no balcony). We liked it - and will consider returning on our next trip. Lesa meira

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Great staff, very nice room and bathroom. Getting into the hotel you go thru a restaurants outside seating, To get a bellman you have to go up in the elevator to the 2nd floor which is the front desk. Great location and pool on the roof.

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Upon checking-in in our room, there was a certain smell we noticed right away. It's either garbage mixed in with some air freshener. Just wasn't pleasant. We told the manager at the desk and he showed us another room which was more acceptable. The manager- Carlos- was very accomodating and pleasant. He did not give us a hard time. Our stay in the hotel […] was quite pleasing at the end and we enjoyed our stay. The included breakfast is always a plus and we appreciate it! Lesa meira

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Great location, good service a bit run down. We stayed two nights in two different weeks. We enjoyed the Penthouse rooms. Very nice and spacious. The hotel itself is a little beat up and in need of some cosmetic repair. Staff was very attentive.

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OverPrice,WasExpectingBetter.BreakfastWas Lousy.HadToWalkForBeachServices

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We had a New Year's getaway in South Beach. This hotel was perfect. It was clean and comfortable with a touch of nostalgia. The city closes the street in front of the hotel so you have all access walking for the rest of the night (and the following morning). The rooftop pool is a great spot to watch 3 different fireworks display at night. We had a great […] time and plan on going back next year. Lesa meira

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Relaxing place . Can also be right in the thick of the South Beach scene once the sun goes down.

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I love this hotel and would say again in a minute.

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Overall great experience; courteous staff, decent continental breakfast, and clean, spacious rooms. Despite being right on Ocean Av, inside the hotel was extremely quiet. The rooftop pool and jacuzzi with amazing ocean view was a huge treat. Unfortunately the front desk person who checked us in was very mean and anti-hospitality. He gave us possibly […] the darkest room with a tiny window, telling us that's what we paid for and there is nothing else available. There were apparently other empty rooms available, so we spoke with another hotel staff (who was super nice) the following day and he switched us to a bright and sunny room with a balcony :) Room comes with a kitchenette which is nice for longer stays. Lesa meira

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Pros: Very friendly staff. Location is Perfect. Cons: The $30 per day Valet parking fee. We had a very positive experience with The Bentley Hotel. The front desk staff had answers to everything we needed and seemed like he wanted to help us out. The location is perfect - you can stumble out into the beach, the bars and the restaurants. It was slightly […] pricey but that was also a function of the timing of our stay. Lesa meira

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The hotel is on Ocean Drive just at the corner of Fifth Ave. The beach club service is great. The hotel is not very new but it is clean and comfortable. Bathrooms are on the smaller side. Overall a good hotel.

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The hotel was very pleasant and convenient for Miami Beach attractions. Our 2 daughters and their young babies of 6 months and 4months had a room on the second floor at the front of the hotel. Whilst the room was very comfortable the windows were not double - glazed and were also very ill - fitting. Consequently the noise from outside was very loud […] till late in the evening. Not ideal when you have a young baby! Lesa meira

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This hotel is in a great position but our room and balcony was overlooking a car lot. The general areas are in need of maintenance and feels like its decaying (peeling paint, chips, paint drips) Although advertised there is NO GYM. Breakfast feels cheap with coffee in paper cups and only 4 tables! I was awoken at 6:45 am on Sunday by the front desk […] asking if this was the number for the PH. It wasn't and got no apology for waking us up. The receptionists make no effort to greet you, they didn't seem to care at check in or check out - not a warm welcome. The upside is the use of the beach club and also that the rooms are well proportioned and clean and I suspect if you are not in room 403 overlooking the car lot you will have a more uplifting vacation but if you thought you were paying for a room with a reasonable view and the use of a gym in a well maintained facility then you would feel a little bit like you had just overpaid for your stay!!!! Lesa meira

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They do not tell you that they stick you with an additional $50.00 a day charge for going to the beach! Boo!

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We couldn't have been happier with our stay there. The Bentley has it all. Being right at 5th street and ocean, this hotel is right in the thick of things in south beach. Our room was spacious, clean, comfortable, and equipped with everything we could ever want including a fridge, microwave, plates, silverware, and the list goes on and on. The front […] desk staff were extremely courteous, classy, and helpful. To top it all off, our room was very reasonably priced to boot. The only aspect of our stay that I can think of that could use improvement was the continental breakfast --- its fairly minimal with just pastries, juice, and coffee. However, I suppose that's to be expected for a smaller hotel, and if you are having breakfast at the hotel then you aren't doing south beach right :-). In summary: the Bentley is the perfect place to stay in South beach, and I've tried quite a few over the years. Lesa meira

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I thought the hotel & employees were great!! Very nice & accomodating. the beds are extrememly comfortable! The only complaint I have is that their window coverings don't keep the room dark in the morning. I just like to sleep ;-) thanks!

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right in the heart of south beach, convienient valet parking, restaurants everywhere.

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It was nice experienced. Loved it

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It was our first trip to Miami, great place and great hotel. We feel welcomed the time we stepped in the hotel. Very spacious and clean room. Great location. I will definitely recommend this hotel. p.s. Try their rooftop pool in the evening, overlooking the ocean and private beach. Its more than you paid for.

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I've stayed here twice - March of 2011 and July of 2012. Both times, I got the exact same room: a one-bedroom suite. I traveled both times with one guy frind and we like our own privacy so the one-bedroom was the way to go. The pull-out sofa is not the most comfortable. The location of the hotel is great but do not expect a resort-like feel to this […] hotel as there is not much to the hotel other than your room.... except for the pool. The pool area on the roof is great. Again, no resort bar up there or anything but a great view of the beach. I would recommend this place. Lesa meira

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clean, but the view was horrible. would have liked a view of the ocean considering i has a suite

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Overpriced and overated hotel. I'll give it 1 star. I've had a better experience in a motel 8. Hidden charges (i.e. parking fees and resort fee totalling to $60 extra per day). 30+ minute wait to get your car from valet parking. Suite room very small. No ice available. Cable TV not working in room. Complementary breakfast a joke. One muffin and bitter […] OJ, cereal with not milk or bowls! Pool water dirty. Balcony furniture cheap and flimsy. Shower cold/hot indicators are reversed. Be ready to trip on exit door to the balcony. It's dangerous. The list goes but I don't have the time. Lesa meira

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cool.. I have been in better. However I will stay again.

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Nice, cosy, good continental breakfast each morning on terrass. Always fresh apples on the desk. Two steps of the historic Art Deco district, live music, boardwalk, rental bykes, and the beach. Swimming Pool on roof top with sea view.

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The hotel was great. Clean and the staff were great as well.

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Very nice stay. Would recommend updating the furniture. The furniture is very warned. When we booked the trip the picture shown was a misrepresentation of the room we were actually in. Would appreciate them showing the actually room instead of their partner hotel the Hilton Bentley Hotel.

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It's was a not bad it all, location is good close to the beach and night life!

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Maintenance issues were not fixed after 3 referrals.Some website services did not exist. Breakfast on weekends was not available until after 8am and was set up in the small foyer between the lift, kitchen door, reception desk and the sole desk used as the business centre. The only breakfast tables available were located on an outside balcony in full […] sun or pouring rain without cover. There was no laundry facility. We were charged a resort fee, and when questioned what it was for, were told it was for breakfast, wifi and 2 beach towels. This hotel was overpriced for the quality of service received. We would not recommend this hotel to any of our friends. Lesa meira

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best service I ever had in south beach.Will revist the hotel and request room 502.

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great service, great location

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A little old. Furniture not secure. This hotel has potential but not worth what it cost to stay there.

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What a weird experience... We (2 adults and 2 kids) arrived to a great suite (the kids didn't mind the bad sleeper sofa) we unpacked, and enjoyed a few hours at the great rooftop pool. The location is great not too loud and convenient to many great South Beach locations. The beach club was a haul for two youngsters ( 3 & 6 ), but was very nice once […] we got there. Our plan was to hit the beach until lunch or so and then enjoy the pool each afternoon. This was not to be... The pool was closed the rest of our visit (3 of the 4 afternoons of our visit). They told us we could use the pool next door but it was also closed for service until after dinner on our final night. I understand the need for service but we weren't informed of any of this by the front desk. We would pick up towels and head to the pool only to be met by caution tape and an empty pool. We would then head to the neighboring pool and be informed that the pool was also closed. My wife and I could handle this, but try telling that to two children who wanted some play time. They said the sundeck was open, perfect for roasting your kids without a pool. The continental breakfast was lacking. No Fruit in Florida??? two choices of cereal, no toast or butter and bad coffee.. I walked (1 mile total) to the Publix and bought strawberries and bread for our breakfasts Lesa meira

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We had a nice stay at the Hampton Inn in Key Largo. Key Largo was not my favourite Key (I much preferred Islamorada) but the stay here was worth it, for seeing (and petting) the manatees which visit the hotel's bay every day! That was really unique. There is a tiny 'beach' area with just a few beds and chairs (would be nice if a few more were available […] for guests along the water and bar area). We saw 3 manatees (1 was a baby) and they are very tame and swim right up to you. Other than that, the breakfast area is very large, much better than some other Hampton Inns we stayed at. The set up is a little motel-like, but the rooms were comfortable and clean and there is also a small seating area outside where we enjoyed a drink and a snack next to our room. Wifi in our room (110) was not very reliable, but there are 2 apple computers for guest use in the lobby as well. Lesa meira

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Very disappointing. Room was big enough but stains on the carpet, dingy hallway, weird smells... and $65 overnight parking. Will certainly not come back.

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