Extended Stay America Houston - Galleria - Westheimer – Houston

Perfect property at a great location.

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the front desk folks are the best. Very friendly and eager to make sure your stay is perfect. However, my room was okay the floor was very dirty. I had to clean it. the hotel is in despirate need of updating and has a bad smell in the lower halls.

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Extended Stay America had exactly what I needed. I need to eat every 2 hours, so a kitchen is a must. The lobby is very nicely kept. The location of this hotel is excellent. The rooms are spacious. One thing I recommend is bring your own shampoos, conditioner, dish soap... etc. I had all that at home (trail size) but didn't think to bring it because […] hotels usually have those things. It's understandable that they don't have them, though. There's a CVS next door. Although that CVS is clearly marked up. The rates are excellent. Lesa meira

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this was a great location and a great price. i got what i paid for, no more no less. what made it fine was the friendly and helpful staff.

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The staff was lovely... however, that was the only good part. The hallways constantly wreaked of bad cooking and food and seeped into my room. Pets allowed...read there was dog hair embedded in the desk chairs and probably everywhere else, I had to lay towels on all the seats to not end up with fur on my clothing. There were men's beard shavings along […] the wall next to the sink. Bring your own hangers...There were no skirt hangers and the hanging space was short above and below... so your clothing would bunch on the shelf or the dirty carpet. The building itself was fine.. but could use better ventilation and more thorough cleaning. The oranges in the morning were nice. Lesa meira

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It was a quiet place but very dated. Location is good. The dishes were dirty, the rooms were very dated, windows were broken (wouldnt stay open), the breakfast was a joke for what we paid. Coffee and cereal bars and instant oatmeal is not a breakfast. I wouldnt stay there again unless there were no more options.

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manager should be fired, her desire to help customers is non-existant

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This hotel by no means qualifies as a 3 star. You can hear the cars on the road and rooms are noisy. Our toilet was not working and when I complained, I was told nothing could be done till Monday. Shower was dripping all the time as well. Oh did I tell you there was no continental breakfast either. Poor hotel all around. Expedia need to rate this hotel […] as one star and no more. Lesa meira

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We were disappointed to have been assigned to a smoking floor upon check in. However, the very accommodating staff readied a new room assignment the next morning so that we could move to a floor that was smoke free. Very pleasant staff! Would stay again.

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Ok, nice location, room was clean of clutter, bathroom was decent. Once you get off the elevator to the 4th floor your nose is filled with that WEED. I stayed 2 nights and both days was the same smell. It didn't come inside my room but definitely was in my clothes.

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There are many choices in the neighborhood and unfortunately this hotel is at the bottom of the list. The hallways smelled bad and there is now housekeeping unless you stay there for more than one week. I would not stay here again.

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GOOD LOCATION AND FAIR PRICE FOR HOUSTON STAFF IS PLEASANT. INTERNET IS A PROBLEM. TO SLOW

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We really enjoyed our stay. The staff members were very friendly and was quick to answer any questions that we had. Our room was very clean and organized.

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They dont clean your rooms. The alleged included breakfast is worthless. You can hear everyone in the hallway. Good location

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Front desk service was great. I did not like the fact that housekeeping did not clean the room on a daily basis and you have to ask 4 fresh towels after you took them the dirty towels and they counted them. The drain in the bathtub was slow to drain so the water was slow running out. On a more positive note I liked the kitchenette. ...great amenity. […] Hotel is close to the Galleria mall Lesa meira

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When first arrived I was put into a dirty room. The front desk agent was extremely helpful and admitted she looked at the wrong room number. She was very sincere in her apologies. In the morning I went down to the front desk because I forgot shampoo and conditioner and there wasn't any in the room. Seriously what hotel doesn't have those in the room. […] The front desk agent was very rude as well as the overnight guy who happened to be there. She acted as if I wanted her to give me her first born child rather than some measly shampoo and conditioner. Turns out they don't carry conditioner at all :( Lesa meira

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great location highly fair hotel - will look somewhere else next year!

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Nice Staff ... Seemed personable ... but poorly maintained hotel ... very dated .... my A/C barely worked ... and tub / shower leaked .... called for maintenance twice over my 5 day stay ... with no repair or follow up ... but the worst was the "Dial-up" speed WiFi ... too slow for any serious business travel .... had to use 4G rather than provided […] "Free WiFi' ... and upgrade to "Faster" Speed did not improve the situation ..... Lesa meira

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Good value for the location. Poor food and old elevators and bathrooms

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This hotel is a short walk to Galleria Mall, CVS is on the corner for you needs. Food wise just google restaurants and you'll see a lot of restaurants in the area.

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And I don't mean just the towels. Carpets are a bit ragged and a bit spotty, bathroom sink stained and fixtures just old and have seen better days. The airconditioner is a bit loud and seemed to blow somewhat damp air. On the plus side, the people are nice and the bed was comfortable. I was there just one night, but would not want to be there for an […] extended stay. Lesa meira

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Room was clean-friendly staff-good location

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After reading the reviews, this was about what I expected. A cheap room for an overnight stay with few amenities, but everything worked.

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Hotel rank of cigarrette smoke in the hallways. Shady loitering out front at all times. Prostitutes staying for the week it seemed. Front Desk was lethargic. Coffee station by front desk was dirty every time, but the coffee is actually strong and pretty good. Rooms are big and clean, but the bed spreads are gross, don't want to see it under a blacklight. […] I booked this room thinking there would be a fitness room, there was not. Lesa meira

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My room was disgusting. Other people's hair all over beds. Dirty pillow cases. Smelly bathroom. Leaking walls. I really thought I might get sick due to how unclean it was. Also Courtney at the front desk was rude and completely unprofessional when I requested to speak with her manager about these issues. Don't stay here unless you are the type that […] is used to hotels where you pay by the hour. Lesa meira

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This was our first time at a extended stay and we were mainly looking for a clean room with a clean shower and that is it. Sleeping & Showering was all we needed. We were visiting family and would be with them 90% of the time. So when we checked in and there were chips under the desk and a crack in the shower floor. We were not impressed. The second […] day wanted more towels and there were none. The front desk said they got behind and all they had was 1 bath and 2 washcloths and 1 hand. I did not under stand the paying for room service but like I said our first time at this type of Hotel. It was very convenient to my family and the price was good but I don't think I would stay there again. Lesa meira

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The hotel was reasonably well kept for the price and the staff was friendly. Unfortunately the air conditioning was not working, the bed was uncomfortable, and their was quiet a bit of street noise, especially for the third floor of a building.

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I guess this hotel wasn't bad, but it was a little old (the toliet, sink &doors had chipped paint/old stains) and the furniture and applicances were very basic. My room had 2 beds, one was firm and comfy and the sheets were clean but were stained. The other bed had broken springs. There was a broken electrical outlet by the bed i slept in, so i couldn't […] use the lamp or alarm clock. I have to say that I was able to take a nice, hot shower and there was sufficent pressure, so that made my evening worthwhiile. However, since i checked into room after 11 pm (after driving for 3.5 hours), there was no one at the front desk and thus, no one to check me in. I had to use the bathroom badly and the lobby bathroom was out of order. I had to look around for about 15 mintues before finding someone to help me. I located the housekeeper who was nice and gave me my key. BUT! the key did not work! The housekeeper was able to provide me with 3 more keys, but none of them worked! she finally let me into my room with her employee key, and i had to wait until the next evening to get a working key. That was REALLY frustating, especially since i had to go looking for the housekeeper each time my key wouldn't work. :( So i might stay here again, but only for a lower rate. Its obvious that this hotel was understaffed and that's unfortunate because it really affected the score i have given. the employees that i did deal with were nice enough, but sometime was lacking from my overall experience. Lesa meira

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I had to clean the toilet and bathroom floor, empty the trash cans, and wash the dishes from the previous guest before I could occupy the room. It was filthy and obviously the housekeeping missed the room in their limited cleanup.

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Nice, clean hotel, affordable rates, good experience

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The hotel lobby and elevator STUNK! The room was ok - it did not smell but was old and run down. I would not recommend this hotel to anyone for the price it charges.

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Short in staff; hotel overall had an unpleasent smell; bed sheets as well as pillow cases were dirty; lack of towels; room key needed to be reset a few times

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Something on the first floor smelled terrible. Might have been a one time problem but we could not even walk through the first floor without choking.

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The most positive thing about the hotel is the location - and the one drawback is the location - from a traffic standpoint - very difficult to exit left to the freeway; better to exit to the right and make the block. Front desk very efficient and helpful providing internet access code

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For the very first time in all my years of hotel stay I was very unsatisified with my stay. I understand it was a very busy time in the city, I was sent to 2 rooms that were not ready. Then I was offered a handicap room. Finally I got a room.All this back and forth had me late for my conferance. After a long day I went back to my room to find that the […] key did not work. They had deactivatated the key... As busy as it was they left a fairly new lady working alone. I felt bad for her... SMH... I checked out the next morning.. And have not looked back Lesa meira

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While the bed and the TV leave something to be desired, the room provided what I needed, is centrally located and affordable. Will definitely stay there again.

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On 2/26 morning no cream in the lobby for Coffee. Front desk was of no help in finding some cream. Finally i got some cream from the maid (housekeeping Room). Maid was very helpful.

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