Hilton Glasgow Grosvenor Hotel – Glasgow

Great hotel and staff

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We stayed because we were attending a wedding in the area and booked a number of rooms. The rooms were comfortable, the staff were most helpful and the breakfast was good. The only complaint was the difficult in parking. Rooftop parking is available above the supermarket across the the road but on Saturday evening quickly filled.

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Nice hotel , with plentiful breakfast. Great if going to show in West End or in centre of Glasgow. Room clean , shower good power. Only drawback is that you have to pay for wifi when even small hotels give you free acess.

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The reception staff were more than helpful in every way they all went out of their way to make our visit pleasurable

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We had a lovely room with a nice view but the tv never worked properly, even after numerous requests. The wedding disco downstairs went on till 1 am so we never got much sleep or peace.

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Great hotel. Great service. Was guest of the day which was a surprise and the extras you get with this were nice touches. Would recommend and definately stay again.

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excellent on the whole

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Excellent---staff very friendly and helpful at all times. The whole atmosphere of the hotel was great and would highly recommend it to all but even more if you are disabled as we were given a room which really suited this fact as there were emergency cords in room and bathroom which made you feel in safe hands. Great stay--thanks!

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Very comfortable room. Friendly and helpful staff. Excellent location.

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We have stayed in the Grosvenor Hilton previously. This stay did not disappoint. From the welcome at check in, through to breakfast and check out, all staff were very professional & courteous, Hotel comfort and amenities could not be faulted. Although situated in the heart of the West End of Glasgow, the interior of the hotel was quiet. The Botanical […] Gardens are just across the road. Lovely for a pre-dinner or breakfast stroll or jog. We will be staying here again on our next trip to Glasgow. Lesa meira

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Excellent service my mothers 85 and they accommodated us exceptionally well as we had a support person to look after her . Hotel staff all excellent, breakfast as always a high standard, customer care 100%

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convenient for Firhill (for thrills)

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Very pleasant and helpful staff - including reception, room and restaurant. very enjoyable stay Lovely breakfast

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Great hotel if you enjoy noise all night! Our bedroom which was at the back of the hotel, was beautiful but the reason we rated it 3 was that the central heating in the bedrooms have no controls for the patrons to adjust therefore the room was far too hot for us, so we opened the window and the noise from the air con/central heating vents was so loud […] during the night that we could not sleep. The same problem next night when we had been moved further along the corridor to a 'quieter' room. The back of this hotel is so noisy that I would only book a front facing room into the street - it's quieter!! Lesa meira

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Perfectly good hotel in a great location for Glasgow's west end.

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Reception staff were fantastic. Allowed early access to room to get ready for wedding and also helped at checkout - really friendly! Room was fine but dropped an earring and was surprised to see lots of dust and feathers below bed. Also quibbled about pre-booked breakfast saying their was nothing booked on their system. When I produced documentation […] there was no more problem and breakfast was excellent. Would happily stay there again as location is perfect. Lesa meira

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We had friends come to stay at the hotel on a visit. Sadly, due to being put in rooms above a function suite, both requested a move. This was done without fuss and credit to the hotel f or that. On the next night, our sleep was disturbed by inconsiderate guests who decided to continue their Christmas party outside our door. One call to reception and […] the problem was quickly resolved. Neither of our small complaints were the fault of the hotel. Some people are just ignorant and uncaring of other guests. Not our first visit to the Glasgow Grosvenor, nor will it be our last. The staff are all exceptional, and a credit to the city. Lesa meira

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Nice hotel in Glasgow West End. Family room consited of 2 double beds, maybe a little on the small side but comfortable. Very large bar area downstairs with sofas and chairs and kid friendly. Paid parking 10 pounds extra per night.

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The hotel was very good. Service from check-in to breakfast to check-out was first class. We were attending a concert at Oran Moor which is directly across Byres Road from the hotel so this is a must stay in hotel and one that I have recommended and will definitley use again. Nothing was too much trouble for the staff and the went about their duties […] very diligently and all staff had smiles on their faces and ensured that if there was anything we required they would ensure that we would get it. Lesa meira

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The hotel is good, however my room was situated next to the lift. It was extremely noisey and after three nights of disturbed sleep I was glad to be going home. Good location as close to Hillhead subway which made an easy journey to the SECC.

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We recently visited my daughter who is studying at Univ of Gasgow. This hotel is within 15 min walk to university and most sightseeing destinations. Hop on/off bus stop right across street. Breakfast was included and was basic continental with scrambled eggs and meats. Good value. Terrace lounge is great place for a pint and to catch up on emails (no […] free wi-Fi in rooms.) a bit noisy with windows open - but overall a wonderful stay. Lesa meira

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A lovely older hotel at the intersection of Great Western and Byres Road in the west end. It is an excellent location for us near the university and many excellent restaurants and pubs. We were there for a week and had arranged for a number of old friends to meet us at the hotel. The Terrace provided a marvelous home like atmosphere with food and drinks […] available and an excellent staff. Persons working at Reception were very attentive without being intrusive and also provided excellent service. We were quite sad to leave and staff members cheered us on our way, in some cases with hugs. In recent years Hilton has taken over and refurbished the hotel but it still has a Scottish feel to it. Lesa meira

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Hotel was just what we needed to get ready for my sons wedding in a nearby venue

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Excellent service, very friendly Breakfast was fantastic. Lots of choice which is a bonus for someone who is gluten free and doesn't have cows milk. Bed very comfy and shower hot. Lots of comfy sofas to sit on and the hotel bar is reasonably priced. Some people have objected to paying £10 for parking I felt for a large town this was reasonable. Near […] uni and our son's accomadation. Lesa meira

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Room very small. Very warm and no air con. No mini bar facility.

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Stayed for one night. Excellent location for Byres Road, hotel staff friendly and helpful. Bo-vine restaurant bit too dark for breakfasting, and food was only lukewarm.

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Overall excellent however the hotel bar closed early and as I arrived back late with corporate clients I was disappointed not to be able to buy them a drink!

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Stayed at this hotel several times. Never been able to find faulf. Reception staff couldn't be more helpful. (left mobile phone charger in room - forwarded on the following day - no issues), staff at breakfast very friendly. Location of hotel perfect for the West End bars restaurants and shops. Used the public bar on Sunday night - great atmosphere. […] Overall perfect. Lesa meira

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Great location just off Byers Road. Perfect for a conference at Glasgow University. Room clean and comfortable. Breakfast buffet had a good selection. Would stay again.

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All in all, a good business experience. Stayed for 1 night at a fantastic expedia rate. Few bits which the hotels can improve: 1) In-room wifi is still paid for when the industry is moving towards free in-room wifi. 2) Restaurant menu is highly limited and local. 3) 'Hilton Breakfast' (although good) may still need some improvements (for example, variety […] of foods when compared to Hiltons in larger international cities). Lesa meira

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This is excellent hotel but about 2miles away from glasgow central station. . Our train to london was at 16.40 . We left the bags in the hotel and came to Gasgow. Then went back to collect the bags but it took long time with traffic . But the service and breakfast and the prices were very good. If you are driving this is a good place. Its near to the […] Glasgow uni and 15 minutes busride from Kelvingrove Art gallery.(bus no 23 if you just cross the road). Lesa meira

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Great hotel for the west End

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The people at the front desk were helpful. The room was quiet, the bed comfortable and the shower pressure was great. Some advise, if you do need dietary requirements for breakfast confirm on check-in as just doing it during booking doesn't guarantee they'll organise it.

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Nice location, well run hotel by excellent staff. Rooms very clean and offering all mod cons. Bovine dining very good as was the breakfast the following morning. Didn't use the hotel bar but adjoining bar BoBar was good and offered a goo drange of cocktails. Stay slightly soured by £10 overnight parking fee that wasn't communicated well but overall […] worth my 4 star rating. Lesa meira

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Room and hotel well presented. Reception and breakfast service excellent but whole experience spoilt by the room temperature. It was a cold and wet summers day but the room was uncomfortably hot with no air conditioning and the window was restricted to an opening of a few inches. It was not just us as arriving back at the room at midnight the people […] next door had their door wedged wide open presumably to get some sort of air flow through the room. Goodness only knows what it would have been like on a sunny day! Lesa meira

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Stayed at the Grosvenor Hilton before refurbishment, and now twice since. As always the staff are wonderful in every area and are a credit to themselves and Scotland. I actually overheard some American guests saying how great everything was. The Bo'vine must get a special mention. Waiting staff excellent and fabulous steaks. Since coming home to Skye […] we have already booked a two night stay in December and have persuaded two friends from England to also book and have a pre-Christmas break with us at the Grosvenor. Cannot wait to return to this lovely hotel, which is set in a terrific part of Glasgow. Lesa meira

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I liked everything about this hotel and enjoyed my stay and all the staff were marvellous. However, I was disappointed that the TV channels listed as subtitled were not subtitled. I think there was a technical problem which could easily be rectified. I am deaf and can only understand TV through subtitles. However, on this occasion, I didn't want to […] watch much TV apart from Olympic Sport which is intelligible without subtitles. Lesa meira

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The rooms were very nice, with a good size bathroom and plenty of storage space. Didn't eat there, so cannot comment on the food

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really a great stay this hotel is out of the city about 2 miles however you have bus stops right across the road and a underground station and taxi fare £ 6.00 to city centre for 4 people.great value fab food and great breakfast. and we also had the use of the other hilton leisure centre.

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This was a most enjoyable visit. We were effectively prevented from returning home at the end of our stay because of the disruption to rail services following the effect of adverse weather conditions. The hotel booked us an extra night in the same room and at a discounted rate. The hotel staff generally were exceptionally friendly and helpful - top […] marks ! The proximity of the Botanic Gardens was another bonus. Lesa meira

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Efficient service, clean room and facilities, pleasant if unexciting decor. No problems and no gripes. Only reasons for not being a 5 are that, while helpful and efficient, the staff were not all as warm in their manner as they could be; and that it is part of a large chain so nothing unique about the decor. But good experience overall.

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