Hotel New Hankyu Osaka – Osaka

The hotel's location can't be more convenient as it's right across the airport limo bus station and literally 2-3 minute walk to the Umeda train station where you can hop on to a train to nearby cities like Kyoto and Kobe. It's also close to all major shopping. The hotel room is really small, but it's understandable given the tight space in Japan. The […] reception staff was friendly but could speak very limited English. Overall, it was a pleasant stay. Lesa meira

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The location of the hotel is close to Umeda Station. Easy to find. The rooms were older looking. Friendly cleaning staff. We requested a none smoking room. Our first room was on the 8th floor and it smelled like cig smoke. We slept a night and it was unpleasant. I called the front desk and the lady said it's a none smoking floor so it shouldn't smell […] like smoke. I explained to her that it does. Her suggestion was to have someone open the window for fresh air. We came back at night and it still smelled like smoke. I called front desk again to request a room change. It took some time to explain that the room smelled like cig smoke and that I know it's a none smoking room/floor. After 15 minutes we were able to get a new room on the 6th floor which was fine. Lesa meira

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The hotel is located across the street from the Umeda station which is the hub for trains and the subway in Osaka. This made it convenient to get around the Kansai area. Also the limousine bus to and from the airport stops right across the street from the hotel so you don't have to drag your luggage around the crowded streets of Osaka. We had a semi […] double room which was small, but quiet considering it was right next to the train station. Staff were helpful and spoke some English. Lesa meira

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The location is extremely convenience - 1st stop from the airport by airport bus, close to train station and shopping mall. Also, the staff are nice and friendly. However, the room temparture is so hot at night and we've woke up couple times to breathe fresh air. They should control the temparture of each room.

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This hotel has two parts. The single rooms are in the older part. My room was cramped, gloomy and old, and the bed was unconfortable. It was expensive for what you get. The newer part of the hotel looks better.

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The rooms are so small, the front desk will not let me borrow power plug adaptor. Charged me 1000 yan for that. Not a 3 and half star hotel.

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Tiny rooms,even by Japan standards. Hard, lumpy beds.

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Stayed here for one night before flight, airport busses leave from below the hotel. Its in a busy part of town, not a lot to see around the hotel. The rooms are a little small but clean. It´s fine if you are just passing through. Its next to the station but be careful, there are 2 stations in Osaka, check out at which station you will arrive at.

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The hotel is practically connected to the train station so it could not be more convenient for commuting to anywhere! But we were disappointed with the TINY room, TINY bathroom and the hard beds.

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Good service, great location with shops, restaurants , and train stations close by. I will stay there again.

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Fantastic location of hotel - central to Hankyu line, international limousine service to airport and close by to JR Osaka. Hankyu and Hanshin Department stores also close by. Hotel was extremely clean and the staff very courteous. Only disappointing aspect is the bed mattress is so hard.

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Very convenient location. Mattress was very hard! Size of triple was spacious for Japan. Staff was a bit inexperienced in giving directions and some were poor in speaking English. Other staff was very respectful and helpful.

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just needed a place to stay before a flights- proved good because of service to the airport

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Good location but room too small.

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Value for money. Never expect to find such a classy hotel for the amount I paid. Very close to two train stations and shopping area. I've no difficulty in finding food. It's only two stations away to the river side where thousands of cherry blossom trees are located. I'll most certainly go back to this hotel on my next visit.

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Overall very satisfied , handy location to transport and food outlets all reasonably priced so we could avoid the high cost of Hotel restaurants. Whilst the room was small we where only there to sleep and the bed was comfortable.

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Stayed at Hotel New Hankyu in a single room for 2 nights. Caught the Airport Bus to the hotel arriving at 10am. Left bags there as I couldn't check in until 2pm. Good location as the hotel is surrounded by shops and malls so was easy to pass the time, however it is very easy to get lost in the underground maze as there are many different train/subway […] stations all connected and even though there are signs it is still hard to try to figure out where you are! The room had everything you need, free internet and a large bathroom. Shower pressure was good. My room had a view overlooking the main shopping centre so it was nice to see all the lights at night. 10min walk to Umeda Sky Building using the underpass, and can easily catch the subway to Shinsaibashi or Osaka Castle. Lesa meira

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Nice location. Good service. Most staff at the front desk can communicate in simple English. I will recommend it to my friends. I will stay in the same hotel next time.

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Great location next to train station. Massive hotel tons of rooms. Average service. No wifi, tiny room, no international tv channels eg CNN or BBC would be nice. Not very good as a business hotel but okay for leisure. No friggin wifi. Can you believe that?

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Convenient location; next to Osaka Station.; Efficient & courteous check-in staff. Reasonable room size; comfortable bed. Ventilation needs improvement. Recommended for price & convenience.

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I wouldnt have booked this hotel if not because all hotels im central Osaka were full. I have been to Japan over 20 times. This hotel provides the worst service in Japan. Front staff was extremely unhelpful and kind of rude - when I asked them why the room was so hot even when air con was on. The hotel told me they didn't have air con, only heater […] and asked me to open the window all night long. I found this excuse strange as the hotel was air-con everywhere, but I didn't argue with them - as I saw another 2 women with the same problem in their room and were told off by the front desk! The front staff also tried to sell me an adaptor which could have been bought at Yodobashi (exact same model) at half of the price (the electronic store is within 2 mins' walk from the hotel). Japanese people used to give me the impression of being very honest, very polite and well-mannered. My experience at this hotel definitely changed my impression. I would not recommend this hotel to anyone. Lesa meira

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Easy to go everywhere in osaka.

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It is nice hotel. The bus station is very near hotel. You can take the bus to OSAKA airport directly. Also the hotel is very near OSAKA station. You can go to any place by subway or train very easy.

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Right in the heart of Umeda and literally next door to the Hankyu Rail station and JR Osaka station. You can get anywhere by train or subway from here, even right across Japan. Large, friendly hotel, frequented by all the Japanese. Plenty of shops and restaurants all around.

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Staying in this hotel is wonderful ! As there is direct bus service from Kansai Airport straight to the hotel. Is it very convenient as well known deparental stores, eatries , subway stations are all located near by. Front desk staff are approachable and courteous towards there client. My family and I had a wonderful time staying here. If I would to […] travel to Osaka again, I will love to stay in this lovely hotel and sure recommend them to stay here. Thank you!! Lesa meira

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I stay in Osaka often, but this is the first time staying at Hotel New Hankyu. Finding the lobby of the hotel while walking through Umeda station wasn't the easiest as the signs to be fairly vague about which direction to walk ("This sign is pointing to the escalator... do I go up?"). The hotel is listed as a 3 and 1/2 star hotel so you would figure […] that the bed might be slightly softer than the majority of beds in Japanese hotels, but you would be wrong. The bed was one of the hardest beds I have slept on in Japan. On the upside, the room was one of the bigger rooms I've stayed in while in Japan. You have more space than usual. The bathroom was on the small-ish side though. Lesa meira

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We recently stayed in this hotel for 12 nights. Hotel location is excellent. No problem in finding hotel as airport coach stopped right in front of hotel entrance. Subway and JR station also next to hotel. Shopping malls and convenience stores all close to hotel. Hotel room a bit bigger than other same ranking Japanese hotels with free internet conncetions. […] Service of hotel very good and price of hotel is more reasonable than one can expected. Would certainly stay there again when visiting Osaka next time. Lesa meira

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It is very convience as it is near to subway station and JR station. It is also a very good place for shopping. The only thing is the room is very small so feel like a bit squeeze in there

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Very good location directly across Osaka Station in Umeda. The stuff is very friendly, just inside the hotel it feels like being in a big bunker and rooms are also quite small compared to other hotels in the same price category.

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Perfect setting - everything you would want to enjoy. Shopping Malls and the food is the best. Ambience is fantastic at the Hankyu. Stayed there numerous times over the last 5 years. Would recommend it to all travellers to Osaka

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２０１３年４月下旬に出張で一泊しました。　まさに駅前なので利便性が高く、翌日の移動もスムーズにできました。新しいホテルではありませんがきれいに管理されています。安心感のあるホテルといった印象です。

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古い建物ではあるが、昔からの立地の良さは他のホテルには絶対真似は出来ない。あえて、文句を言うならば部屋のWifiの感度の悪さと、廊下の敷物の毛足が長過ぎて重いスーツケースを引くのが負担に思えるが、そのサービスもある。さすが、大阪の老舗のホテルでした。

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Great location, near stations, restaurants, and shops.

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除了房間小了點，整體來說相當不錯.....

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Located at the heart of Osaka. This hotel gives you all access to adventure of Japan country. Get whatever you want around hotel by walk.

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It is convenient and nice.

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少し古いホテルですが、ロケーションが抜群。

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