DoubleTree Resort by Hilton Grand Key - Key West – Key West

Room was right above the laundry room which sounded light a jet plane ready for take off well into the night. View out the window was lovely if you like looking at a wall, roof and cigarette butts. Very disappointed for the price we paid.

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A beautiful resort. The surroundings were breath-taking and the staff and service were excellent! The location is not very close to Mallory Square but there was a shuttle to take you. We didn't use it since we wanted to use our own transportation but the roads were easy to navigate especially with the map provided by the hotel. Everything was clean […] and the complimentary cookies they gave us very often were delicious. Lesa meira

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The bathroom drain in the bathtub was not maintained, the water did not exit down the drain very well. Also, the night light on our terrace needed changed. The bulb must have blown out. The air conditioner was loud and keep you up at night. We had asked for a smoking room when we made the reservation but we did not get one. Overall, we had a nice stay […] as these were minor inconveniences. Thank you. Lesa meira

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Staff very helpful and friendly any problems we had were being sorted out by the time we had finished telling them about them . Food in hotel very good and pool great . Room clean & amenities and location good

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A bit away from Duval Street + we got a room next to a washing machine that was making a lot of noise. Otherwise it was a very nice stay - great heated pool, pretty good breakfast (not the best i´ve seen but good) - large room, great service

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Not close to Duval Street, it will be a $20 cab ride to downtown Key West.. But overall the Hotel is very nice, and the staff is great. They do have a Shuttle that takes you around every 30 minutes. So this was convenient.

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Very nice stay at property that offers nice Keys experience. Nice pool area and bar, shuttle to downtown therefore no parking hassles, very comfortable room. Away from the downtown wildness but with shuttle very accessible. Will come back

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I wish coffee was available all day and not just during breakfast. Not all jets worked in the hot tub. Concierge was very helpful.

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This hotel was a true resort. It was out of the most congested area of key west. The pool, bar, food and service were great. The hotel shuttle took you downtown and picked you up on a prompt schedule. When a shuttle was full, the staff quickly got a second shuttle on line. Although I rented a car, the hotel w pick you up at the airport and transport […] you to the best spots in key west. Lesa meira

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Very nice place and staff! My only problems was the shaking in my room from the hotel washer. It was very noticible.

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No complaints at all. Clean comfortable , great staff. Do not hesitate to stay there

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Beautiful Hotel, Average Location - Uncomfortable Bed - Very Good Dining at Reasonable Prices - Ridiculous Parking Fee. The hotel was very clean, as was our room. I would have been 100% satisfied, had it not been for the uncomfortable bed (hard mattress & very stiff sheets) and the outrageous charge for parking (parking should be FREE.....just a "nickel […] & dime" approach to charging its customers. Lesa meira

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This hotel was absolutely fantastic. The staff couldn't do enough for you. The bed was very comfortable. the workout room was great- a little small if there was more than 4 or 5 people {normally it wasn't} but had treadmill, elliptical,small bike, dumbbells, medicine & stability balls & a weight machine. I thought the location was great. Away from the […] hustle & bustle of Duvall St but not to far. The shuttle would take you to a few places, so that was convenient. If you eat at the hotel.....food was great & the portions humongous. The best thing was their own homemade chocolate chip cookies they will give you daily if you want . Even when we went to checkout, the lady at the front desk gave us a nice bag with quite a few cookies & a few bottles of water because we told her we were going to miss the cookies. I defiantly will go back next year . This was my first time in the Keys and this hotel made it very special. Thumbs up from me.... Lesa meira

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The five days my husband and I spent at the DoubleTree were great, we could not ask for a better hotel for a long weekend getaway. The staff was friendly and helpful and the breakfast buffet was very nice and had a great selection. We would recommend this hotel to friends.

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the hotel was really nice. the shuttle service was great and the drivers were very helpful. we really loved the pool area. the breakfast and lunch were terrific as well. we especially enjoyed the cookies each day:) it was a nice touch.

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Welcomed with the famous double tree cookies! Yummy! Front desk staff Joseph was very very good - friendly and professional! Room is clean. Bed is firm and big. Pool area is nice, plenty loungers and towels.

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The hotel is easy to get to. The staff is pleasant and helpful and makes the guest feel important.

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Our family of five stayed in two rooms for New Years 2013. We were pleasantly surprised by the quality of a Doubletree. First of all, the front desk gives away warm cookies at check-in! We had trouble finding a bellhop at the door and ended up carrying our luggage up the steps and onto a cart by ourselves. While not elegant or recently updated, the […] rooms were comfortable in a casual way and clean. They provide a free shuttle to both ends of Duval Street, which is only 5 minutes away. The front desk neglected to tell us that the locations and times of pick up would be changed due to the holiday, but they sent us a complimentary taxi when we missed it by two minutes after sprinting across the island. Actually, running for the bus turned out to be one of the highlights of our trip. The food was much better than expected and pool is very nice and well-maintained. The property is also close to the most active beach on the island. This is perhaps the best property for families who are looking for activities other than partying on Duval. Lesa meira

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They check in our room to another family with the same last name by mistake and took long time to fix it. The manager did not even apology. The room was comfortable and my kids loved the pool area. The breakfast was included and it was pretty good. The location of hotel is not very convenient. It's away from the town where of most activities are at […] evening. They have buses run to town every hour, so you need to time yourself to catch the bus. It's still a long walk to the closest beach, if you have a car, it only takes few minutes there and parking is free. The best of this hotel is that they gives out those cookies and it was SO GOOD! Lesa meira

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Very nice place with a very helpful staff. Key West is a great place to vacation.

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This hotel is an excellent value. The staff was wonderful and the facility is well maintained and very comfortable. When I visit again this will definitely be my first choice.

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Very nice.

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I was disappointed in the resturant food at dinner and room service breakfast was cold. Also I could not locate a ice machine or vending machine.

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Staff was very helpful especially James at thé front desk. The cookies were nice touch

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Lovely hotel, handy shuttle bus to take you downtown, top quality breakfast. Would recommend thishotel.

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Great breakfast, service OK. Nice rooms. Not an oceanfront location at all, so no ocean facing or oceanfront rooms. Comfy rooms!

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This hotel is underrated. i tried to, but i found nothing wrong with this place. The entire staff were superb in friendliness, courtesy, and especially cleanliness. The food here is delicious and served well. I recommend this establishment very highly

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Loved everything especialy Billy the tiki bar bartender. He,s a charm. All the staff was great and when we arrived a little early we were taken care of and booked in while we had drinks by the pool. Thanks to Angelo

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I checked in after participating in The SmartRide (a 165 mile bike ride from Miami to Key West to raise awareness and funding for HIV/AIDS). Needless to say I was exhausted! All I wanted was a comfortable bed and good food .... both of which I got! The hot tub was also great, the shower was wonderful and the warm cookie upon arrival was a welcoming […] touch! If I do the ride next year, I will plan to stay at this hotel. I highly recommend it! Lesa meira

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The room was a little small, but the service and the staff were great.

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Excellent hotel for the money, shuttle bus to the downtown area was fantastic, easy to use and very helpful drivers. Wasn't excited by the restaurant, but others may love it. The room was remarkably quiet, especially as it was close to the airport. One can stay here and get away from the craziness of downtown, but can get there whenever you choose.

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After a dissapointign start (room with a balcony overlooking a car park) the staff could not have been more helpul to changing us to a balcony view over the pool. The rooms are clean tidy and comfortable but they could be a bit oppressive if you got one of ther back rooms. Absolutely no compaints thoiugh with food and drink from the pool bar very good […] and reasonably priced Lesa meira

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We went to Key West to enjoy Fantasy Fest and the Double Tree made the whole experience magical. We will return next year and many years to come.

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Stayed here during Fantasy Fest. Hotel offered a free shuttle every hour to and from Duval St. Very nice pool area and outdoor bar. Not a luxurious hotel, but the staff was very friendly and helpful and the accomodations are adequate.

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We were in key west for a wedding and fantasy fest, from the moment we walked in until we left things were superb, rooms, beds and pillows are more comfortable than my home, quiet, pro, staff, nice pool, free shuttles, great breakfast buffet, everything was nice!! If you have plans to be here you will enjoy it

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I have stayed at resort 2/3rd of the price with many more amenities. A small pool and a few palm trees should make up for the fact that is is next to the airport and on the wrong end of the town. The public beach is a mile away.

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Had a wonderful relaxing time. Pool was great, and shuttle was so convenient.

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It was great. Could not complain about anything. Breakfast was excellent. Not overly expensive. All around an excellent place to stay.

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Consierge Service staff needs improvement All other service was very pleasing

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Very nice hotel. Just make sure, that if you want to have a view you do not end up getting a room that has windows toward the roof.

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Great experience, no complaints other than there is only one umbrella in the pool area. Seriously, I am sure the hotel can afford more umbrellas. Good breakfast buffet. Staff was nice and helpful.

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Very Nice stay...the fish tank was down while we were there, but other than that the hotel was perfect. I would recommend the breakfast package, they put out a great buffet. Hourly shuttle service to the pier, Smathers Beach and Duvall Street was a big plus. Grounds were clean and cared for, plenty of towels pool side and travel towels for the beach. […] Will stay there again next visit! Lesa meira

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