Hampton Inn St. Louis/Sunset Hills – St. Louis

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I am not a complainer however, trying to get towels at pool after 3:00 pm not possible... Desk manager was not concerned at all nor did he make an effert... I was told by desk manager that there are none available until 6:00 am, personally I find that to be unbeleivable. Pool is open until 10:00 pm , towels ran out at 3:00??? I know this is minor however […] it is so minor that it should not have even been an issue. If they cant deal with the simple request makes me wonder how they would handle any other request I may have had. Lesa meira

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Great stay.

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I've stayed at many Hamptons that have power - AC and USB - on the nightstand and other general updates. This hotel didn't. Cleanliness and staff are fine just needs to be brought up to new HI standards

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Overall, our stay in this motel was very positive. The front desk staff members were friendly and helpful. The staff members who restocked the breakfast area worked hard to keep the food available (even though it was a very busy weekend for the hotel). The beds were comfortable and the rooms were quiet. Our only criticism was that our room wasn't cleaned […] and made up one day until we mentioned this oversight to the management after 3:30 pm. They were quick to remedy this situation after it was brought to their attention. Lesa meira

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Hotel is well-maintained and clean. The only change would be to have larger beds in the rooms with two beds. The beds were doubles and Queen-sized would have been better.

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The man at the desk was very kind and helpful, lobby was very nice and kept. Our room was adequate, bathroom clean as a whistle and the king bed was like sleeping on a cloud! However, we had a couch fold out for the kids, awful! It was just awful! That being said, the pool was great and the breakfast service was awesome! We would stay again, but choose […] a different 2nd bed option. Lesa meira

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the channel card was found between the blanket and the sheet-need I say more?

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I enjoyed my stay very much. The staff was extremely friendly and the room was clean.

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We really enjoyed staying at this hotel. It was very, very clean. Always had a clean smell when we would walk into it and the elevator smelled clean also. Never even saw a piece of paper on any of the floors. We didn't use the pool or the hot tub but wish we would have brought suits, it really looked inviting. There was always hot coffee any time of […] day. The free breakfast was good, the hot food wasn't great. So I had yogurt and fresh fruit and they had english muffins and bagels, cereal and oatmeal. So I would suggest stay away from the eggs and sausage. Everyone working there was very nice and helpful. I would absolutely stay there again and again. It was quiet also, but I don't think there were a lot of people there at that time of year...mid January. Lesa meira

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Mattress was very soft not firm . In door Pool unheated and hot tub was not hot . Refrigs in room would be nice!

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I chose this hotel mostly based on cost + customer rating. My stay definately earned their rating of excellent.

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We were in Sunset Hills, MO for one night for a college soccer game. The staff was very helpful and personable. Our room, the pool and workout area were all very clean. We had recently stayed at a more glamorous hotel, but my wife had more great things to say about our stay at the Hampton Inn than the other place. We would definitely stay there aga […] in. Lesa meira

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We stayed here for our daughters wedding. Hotel was nice & clean. Would stay here again.

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The staff of this hotel goes out of its way to accommodate its guests. I went to the desk to ask for change for the Coke machine and received it pleasantly. The clerk then asked what I was looking for and when I said water, went to the office and returned with several bottles. He did not ask for anything in return, just wished me a good night. I highly […] recommend this hotel for its people alone. Lesa meira

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We enjoyed our stay. Booking was a breeze and our stay was quick but will be returning in September for a wedding and hope to visit again.

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Pleasant people. Malfunctioning a.c in my room. Hellishly hot.

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a nice clean place to stay for the price

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We had a wonderful experience with our stay...everyone was so nice and helpful...and willing to do whatever needed to make our stay pleasant :}}

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We had started with 2 doubles thinking they were actually queens but they are not...VERY small for a family of 5! So the hotel clerk was great and changed us to a king right across from our orig room. The king room was wonderful and the bed was super comfortable although the lay away bed for our kids was kind of springy and not comfortable at all. The […] pool was great..the right temp for our 9 mo old/4 1/2 yr old and 8 yr old! They loved it. Overall a great experience on our family vacation to the zoo which was extremely close. Only recommendation would be to update rooms w/ 2 queen beds and new couches w/ comfy hide-a-beds in the kings! Customer serice was excellent! Lesa meira

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Very nice General Manager. I booked for the wrong date by mistake and he was very nice to help me get into the hotel as quick as possible and didn't charge any fees. Thank you so much!

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We had to experiment with the heating system to find a comfortable heating setting, a problem we solved the first night of a four night stay. Otherwise, a great stay. The hotel is close to major freeways (but very quiet), there are nearby restaurants and shopping. The breakfast was a hot buffet and the menu changed daily. We had a family reunion of […] 9 guests on Sunday morning and we lingered for three hours. The staff cleared our tables and asked if we wanted juice and fruit options left on. Great change from many recent stays in the US. Lesa meira

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It was a great stay. Very quiet so we could rest and my son enjoyed the pool. We both had a wonderful breakfast and everything was very organized and clean. We appreciate that.

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Good location and price. Hotel staff was very helpful and friendly from check-in to check-out. Rooms were very clean and comfortable. Free breakfast a plus. Will definitely stay here again.

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Coffee horrible Very expensive in comparison Have used this hotel several times for out of town quest and just wish it wasn't so expensive

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Very nice stay. Only 2 problems, one minor, one not so much. The small matter was help with the luggage--an employee offered but it didn't happen. The larger issue was the sofa bed. We did want to use it because I have a raging cold, so my husband needed the pull-out. It was really miserable. Two queens would have been a much better choice, but I did […] like the fact that the room was large enough to hold a king bed and a sofa. No microwave (though micro popcorn is in the vending machine) or minifridge, but I didn't request them. Overall, everyone was extremely friendly, helpful, and the complimentary breakfast is very good. I think you'll be happy if you choose this hotel. Lesa meira

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The staff at this hotel is extremely friendly and accommodating. We had a large family gathered there and all were made to feel welcome.

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The hotel was in good condition and the staff went out of their way to provide exceptional service.

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