Cheyenne Mountain Resort – Colorado Springs

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Beds were nice, good customer service.

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We enjoyed our stay, rooms very nice. But, because we do like to enjoy new things we tried the hotel food options, expensive. We will take a three mile ride down the road before we pay 30.00 dollars for a buffet and my wife ordered a plate from the menu that cost 30.00 and was just-ok. The price I have paid and will pay, but the food was just ok. One […] more observation, when I booked I had a inside room with a view, when arrived we had a room that over looked the parking lot. Went on the Palmer tour and visited Garden of the Gods... nice area and things to do. Lesa meira

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We had booked before and the hotel does not disappoint. Excellent facilities, always consistent quality, very reasonable prices. Quality without pretentiousness in pricing.

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We loved our stay at the Cheyenne Mountain Resort the only problem we had is our stay wasn't long enough. Loved the beds.

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Very nice room. Nice area. Beautiful view. Staff at front desk very pleasant and helpful. Loved the make-up mirror in the separate vanity, but could have used an extra wastebasket. Maid service a bit disappointing--did not replace dirty drinking glasses each day. But otherwise would consider staying there again.

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I have an amazing stay!!!!!

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I did enjoy the cleanliness and the location of the resort, however I am not a fan of resort fee, especially in the winter months when you are not using the swimming pool, tennis courts ect.

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Staying off-season in January, the resort was quiet and felt like we had it to ourselves. Nice fitness facilities too. Wonderful rooms and service, and the main building is just breathtakingly beautiful with the huge windows, fireplaces and mountain vista views. Check your credit card afterward though - the resort accidentally charged my Visa for the […] room even though I purchased through Hotels.com. They apologized and reversed the charge when I called though. Lesa meira

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Everything was Great!!! First time visiting the Beutiful city of Colorado Springs. My daughter love the location, she had a great time every evening playing video games with her new friends.

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Spent the Christmas holiday at the hotel. Beautiful decorations. Staff was very friendly and helpful. Love the rooms.

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We had a very good stay at the resort. But, when I got home, and checked my credit card transactions, I found I had $ 750.00 of unexplained charges. I immediatley sent the resort an email asking for an explanation and that the charge's be reversed. The charge's were reversed but I'm still waiting for the explanation. I will stay here again, but will […] keep an eye on my credit card charges via the computer everyday I'm there. Lesa meira

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The hotel was spectacular, beautiful to say the least. The mountains in the background was postcard perfect.

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A beautiful hotel in every aspect! Found it literally by accident and I am so glad I did. I enjoyed it very much and I will definitely will return for another visit (or two, maybe 3) ;-)

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Pros; - Great location - Excellent restaurants for dinner - Warm and friendly staff - Hotel lobby, room etc was lovely (we were there when xmas decorations were up) Cons; - Daily resort/service charge was expensive - Breakfast expensive

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I'll definitely recommend the place. Front Desk area ambience is really good, during thanksgiving, found it very festive. Breakfast is free for kids. Very caring and professional service at the front desk. We needed two rooms on the 3rd floor in the same lodge with great views and we had called in advance with that request. Instead of the usual "sorry, […] this is all we have left" in other hotels and giving up, we were pleased to see Stacy engage another colleague and together they worked the computer and house keeping for 15 minutes and got us the rooms that we wanted. The food at the 3 restaurants were good. The patio surrounded by glass with the open fire and great view was my favorite place. Also the doors to our rooms opened towards the inside corridor like a hotel (not outside like a motel). Rooms were spacious with walk in closets. Room had refrigerator. Microwave is available on demand. Room coffee was awesome. Royal Gorge and Cave of the Winds are reasonably close. Lesa meira

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The door to our hotel room would not latch unless you slammed it very. Also, they chose Friday night to refinish the hardwood floors in the lobby which meant the bar was closed down. It took them 30 minutes after we arrived 2 locate the reservation we had made through hotels.com.

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It was incredible her! Much nicer than I expected, in a great location to Seven Falls and Garden of the Gods. We had brunch here and that was very delicious. I just wish we were here for more than one night!

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Our room was on the garden level of the unit we stayed in. You could hear the people in the room above us and it didn't appear they were rough housing or doing anything out of the ordinary. Seemed to be poor sound proofing/construction. I expected a more sound proof quality of construction from this acclaimed top tier hotel. On the flip side, the amenities […] were very nice. Lesa meira

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Great place to stay - for business and families. Nice amenities - most comfy beds with 2" down matress pad and down comforters (they will also glady provide non-allergenic pillows, etc., if you need them). Setting and surroundngs are nice - mountains and lake within view. The bar/grille is spacious and has 2 pool tables and 3 XBox Kinect TVs mounted […] on a wall with space to do your thing with the Kinect! Even with a lot of business folks there for a ctered cocktail event, there was enough room and service to accomodate our family. Lesa meira

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Fantastic resort! I would surely stay here again. It was spotless, up to date, located in the center of everything and absolutely beautiful. I couldn't be more satisfied with my experience at this hotel. I was there on business and only wish I had more time to enjoy all the resort had to offier

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For a family with small children I would strongly reconsider booking this hotel . Upon arrival, in 25 degree weather, we walked into the lobby to check in. Of course we unpacked most our things, brought our kids inside, only to find out our room was in no way connected to the beautiful lobby/restaurant/meeting room part of the hotel. Instead we have […] to get back in the car and drive at least a mile to the very farthest building where our room was located. I would call this a glorified motel. The door to your room is located outside. ALL the hallways are outside. Your room is completely by itself, in no way connected to anything else. To go and check our the restaurants etc. at the hotel you must bundle yourself and your kids up, strap them in the car seats and drive to the lobby. It's was pretty time consuming and not relaxing like I hoped. Also with small children like mine, they like to be able to move around. Being in a separate, outside building you have literally no place to go and stretch your legs unless it's outside in the freezing weather. Also when I questioned the receptionist about where our room was located (I was genuinely surprised this wasn't a normal hotel with indoor hallways to rooms) she was VERY rude and said the "main building only has 2 restaurants and a bunch of meeting rooms" . Now I see that isn't entirely true. Lesa meira

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We had a very nice meal in the main restaurant a little pricey but nice. We stayed in the bottom floor room and thought a heard of elephants were in the room above us. The first room we were put in was right next to the highway and we could hear the traffic. The moved us to another room on the bottom level and the traffic noise was better but could […] hear the guests above us moving all the time. Lesa meira

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We really loved this hotel and will be going back but our particular room just had a few issues in the bathroom that hopefully are not an indication of the entire hotel. There was several spots in the shower that were moldy and I am a bit of a cleanliness freak, especially about bathrooms and so I was disappointed that with a hotel of this caliber there […] was any problem with this at all. I didn't let my son take a bath because of it, so he had to shower and it was ok. There was also a sticky spot on the floor in the bathroom under the vanity. Hopefully, it was just a problem with this particular room because the rest of the room and hotel was very nice and clean. Lesa meira

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Nice hotel. Room was comfortable and modern decor. Great views! Suggestions: Pull down your sheets before you go to bed. We had dirty linens. Get a room close to the pool. It can be quite a walk from your room since they are not connected to the mail lobby. Also verify when the pools are open. We received different info depending on which staff member […] we spoke to. The indoor pool closes at 7pm which was upsetting. We had breakfast at the hotel and it was great and the staff was wonderfull as well. Great views from the restraunt. Lesa meira

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We were upgraded to a mountain view which was very nice. Thanks to the receptionist :-) We stayed in the middle of the lodge on the 3rd floor so it was very quite. Feel like noone was around us. It was cold during the time we go so there's not much to do. Wish the aquatics center (indoor pool) opened longer (closed at 7 pm). Overall very good experience […] there. We would stay there again for sure. Lesa meira

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At first they put us in a room with a courside view. There was no view at all-only a blank cedar wall about 6 feet out. We upgraded and got a stellar view. Nice and bright with a sunny orientation. Bar was nice-friendly staff who would talk to you and it felt like they enjoyed our company.

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Room and view were beautiful!! Beds were big and comfy Closet was very spacious Only bad thing is shower kept clogging while taking a shower and no microwave in room and pool closed at 7

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Overall, our stay at CMR was fantastic. The resort is close to so many activities, we had a blast every day we were there. The staff was very friendly and helpful and the resort is very clean and well maintained. Our guest room was very nice, comfortable beds, and large bathroom. The 42" T.V. was great for the kids to watch a movie during our downtime. […] The only drawback was when my 3 yr old dropped some toys under the bed and upon pulling them out found a used condom wrapper and balled up tissues. The other bed also had misc. debris under it. Both disgusting, but then again not all guests are repectful enough to think of the others that will occupy the room next. In any case, the staff was apologetic and quick to clean the room but I would have preferred not to have that experience. Colorado Springs is beautiful and we hope to be back soon. Lesa meira

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Thank you for a lovely stay!

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The rooms are in apartment style buildings. Our building was busy so we could hear the neighbors upstairs and around us. With that said maybe I would have preferred to be on the 3rd level rather than the 2nd level.

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This resort had all the amenities that I am looking for without the uppitiness of the resort down the street. Very relaxed atmosphere and a very comfortable room.

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The room was beautiful, but being on bottom floor was pretty noisy. The door had to be slammed to get them to lock.

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Best part is the fire pit on the deck. S'mores or adult beverages with the fire and views made it a real treat. Sunday breakfast buffet was delicious and a great value.

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My husband and I wanted a Colorado resort and this was it!! We loved our stay and will come back with our children! Only wished we stayed longer!!

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All except for the Beds, that are to soft and gave My wife and I both back aches, the place is Wonderful.

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Checkin attendant was friendly, but rude in that she interrupted our conversation several times to answer the phone (and didn't put callers on hold, but talked to them as she was mouthing things to me!). At the aquatic center, the indoor pool was great, but outdoor pool had scum floating in the corners. Our room was very comfortable. Great location […] . Lesa meira

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