The Sam Houston Hotel – Houston

The location is scary, dark corner without real front to pull in to. Bad part of town. Looks great in hotels.com photo, but couldn't find that angle while I was there. I travel a lot on business and as a single woman, I look for clean, safe hotels. This was a last minute booking on hotels.com and I was desperate. The restaurant was closed (8am on a […] Thursday night) and so was the bar. They don't have a coke or water machines, or a gift shop. I pushed the desk up against the door, and waited patiently until it was light outside to leave. I would not recommend this place, and do not understand the 4.0 rating unless they have a lot of relatives. Lesa meira

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The hotel is one I remember from MANY years ago but is has been nicely renovated and the room was very pleasant and comfortable. It was the grand re-opening and there was a very large group of people attending but the noise was not audible in the room. Not located in the best area of downtown but not in the worst area either.The front desk people were […] very nice and polite when checking in / out. I would definitely recommend this hotel and hope to stay here again upon visiting Houston again. Lesa meira

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Day 1 it took over 30 minutes to get my car from the Valet (there was no one else picking up a car and it was at about 11am). It caused me to miss a meeting time. Day 2, I was prepared for the long wait time so I called 15 minutes in advance for them to bring my car. After about 15min I went down stairs and they had still not yet even retrieved the […] keys for my car. Another 10 minutes later I had my car. Again, I had planned for slow service based on my first day, so I didn't miss a meeting. However, when I questioned the slow service the second day I was not offered an apology. She simply said "sir, we are very busy." Meanwhile another guest was also getting very upset about how long he had to wait. Everything else was basically fine, but for a business hotel the car issue is completely unacceptable. Lesa meira

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Very nicely renovated older hotel. Food in restaurant was very good as well. Fiendly helpful staff in entire operation. If you have ever stayed at The Copley Square Hotel, and enjoyed it, you will really appreciate this place.

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We stayed for both business and pleasure. My husband had a two day workshop to attend. The wall control to adjust the temperature was loud off and on. It was so loud that I recorded it on my smart phone. I think it only made noise when the heat kicked in. By the 2nd day we needed cooler air in the room and I noticed the noise stopped. Housekeeping skipped […] our room one day and I had to ask for housekeeping services the second day. Even then, they failed to bring body soap. The bed was very comfy with good linen. The towels were cheap and old. Not much counter space in the bathroom. The television set wouldn't work-no signal. There was no coffee maker or water bucket/glasses in our room or a minibar. There was coffee available in the lobby. This is tagged as a boutique hotel and higher priced. I wasn't impressed. The one very positive review I have is the Front Desk. Excellent Service. Friendly and helpful! Lesa meira

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Nice hotel, very friendly service. We were suppose to get 2 double beds but they upgraded us to jr. suite instead since they did not have 2 double beds

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We were very satisfied with the motel. It was clean, comfortable and the staff was terrific. Only thing we didn't like was the price of drinks at the bar...paid for one drink what we could have paid for an entire bottle. Nothing big...

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it was ok overall except my bathroom shower had a leak and my clothes got soaked . the view was bad their was so much trash in the alley and a homeless guy eating out of the trash. and the staff where not that friendly when we checked in . the good things where your shuttle and the driver where vary nice and the bed in my room was cumfy .

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I don't feel it was worth what I paid

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The hotel lobby had a nice appearance and the staff was friendly. However, the room was only okay. I stayed for a total of three nights. The first night was in one room and other two were in second room. On the second evening I returned to find my room smelling heavily of cigarette smoke; I am a non-smoker. So the hotel staff offered to move me to another […] room. Both rooms I stayed in the carpet was stained, the sofa was frayed, and the mini bar wasn't stocked. In fact, the second room mini bar had an old plastic container in a zip lock bag and a lime left by a previous guest. I left for the following day and returned to the room to find the items in the frig still there and the mini bar had not been restocked. The room is painted in very dark colors and in obvious need for some touch-up. The mini-blinds kind of worked but by far had seen better days. The iron didn't work. The lighting was poor and the drop ceiling in the closet made me think of the movie "Vacancy." I'm probably way too paranoid but I slept with the ironing board in front of the closet doors as a make-shift alarm. Overall the bed was comfortable and the staff was friendly. Lesa meira

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Nice hotel, we stayed one night and were upgraded to top floor. Our king size room was very small though and the was no fridge (!) but apart from that and a shower door that didnt close properly, the room was great. The bed was soo comfy and we heard nothing from the traffic outside or neighbours around, so we were very pleased.

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No ice , no fridge, needs some better room lighting, parking is valet only $28/day. I cut a deal with the lot attendant right beside the hotel for $20 for a full day. Food & bar are good, there is coffee & muffins in the lobby if you don't want to buy breakfast. Staff are very service oriented and polite..

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Our room was not very comfortable. The mini bar did not work, the air conditioning never cooled the room (despite being set at 66 degrees) , TV was very outdated and the bed was very uncomfortable. Unlike in previous stays, we were up and gone by 8am in order to get home and get a good nights rest. However, the staff were very nice and because we only […] stayed 1 night, we did not inform the staff of these issues until we checked out. I am confident, had we brought these issues to light, the staff would have done what they could to assist us. We loved having the shuttle take us to and from our event. The driver was very professional and made me feel like a superstar when we arrived. I will most likely give them another stay only because the staff were so friendly and kind. Lesa meira

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It was good and comfortable. I'm satisfied with it and i want to stay there again. And its view was nice.

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This hotel was one of the nicest in the US. I was amazed at the granite walls in the bathrooms, new fixtures, flat screen TV's, comfortable bed and even Aveda products in the bathroom. First class! I would stay there again.

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Good stay except heat was not working in my room and it was very cold that night. Since I was only staying one night I didn't report it to the front desk as I was tired and just wanted to rest. Otherwise I enjoyed the stay and plan to return in the future.

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I chose the Alden House for it's downtown location. I was having surgery the next day, and I knew getting a cab would be easy. I had noted that I needed a down free room due to horrible allergies. The room had down bedding, so I had to wait for the bedding to be changed. The room was so noisy that I could not sleep. It was like being on the sidewalk. […] They offered ear plugs, which was not an option. At 10pm, I had to pack up to move to another hotel, knowing I had to be up at 5am. It was very inconvenient and disappointing! Lesa meira

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Hotel is modern and comfortable. Nice rooms and bathroom. Poor Location & Internet.

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EXCELLENT, COMFORTABLE. ALL STAFF MEMBERS WERE VERY KIND.

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This hotel reminded of us those we have stayed in through-out Europe. Very clean and upscale. The service was excellent and we enjoyed our stay very much. Having a free car to take us to and from our play was an excellent bonus! We ate dinner in *17, the restaurant in the lobby. Although it was a bit pricey, the food was excellent. We had let the staff […] know it was our anniversary and we were presented with a very tasty and elegant dessert of tarts and torts - compliments of the restaurant. Lesa meira

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Everything was nice with the exception of NO Free Hotel Parking and the need to Valet the car for $28. Then the AC was having a bit of an issue and not cooling properly. I did notify the staff and they said they would take care of it. Overall I would stay there again I just did not expect that the only parking other than by a parking meter was to use […] a $28 valet service. Lesa meira

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first hotel stay here. my only complaint is that the lobby looked like it needed to be vacuumed and the in room lighting wasn't very bright. Staff was very cool. I had heard rumors that the staff wasn't courteous, but that was the opposite in my experience. I recommend this hotel. P.S. I didn't eat at the hotel this time, but I have eaten at *17 several […] times and it is top notch! Lesa meira

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I enjoyed my stay at The Alden. It was very comfortable and all the staff were very kind. he decor was welcoming, stylish, yet simple. I had breakfast at the restaurant 3 mornings in a row and each meal was delicious! There was not too much around the hotel itself-but they provided a shuttle to take you around if you wished. I would definitely stay […] there again! Lesa meira

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It was nice little hotel in the heart of downtown Houston.

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Very Nice will stay again.

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The only thing I didn't like was the hotel charged my girl card twice for the same thing . Breakfast was terrible n the maid left our plates in the hall for 2 days gross.

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First of all, thank goodness they have the sense to have free internet. Also, the room was beautiful. Staff was friendly, very competent, and very helpful. I brought my dog (a 70# black lab), and she was enthusiastically welcomed. I appreciated this because I had to travel at the last minute. I loved it so much I extended my stay an extra day. My only […] note: upgrade the TV. Lesa meira

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As I entered my room it was 42 degrees outside and the air conditioner was blast 55 degrees. I immediately increased it to 80 and after 10 minutes cold air continued to blow. I call room service and they explained how it takes a WHILE. Didn't have the patience to wait so I turned it off completely and stayed under the sheets. Mind you that I missed […] my plans for the rest of the evening bc I was too cold to get ready. Lesa meira

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Having read the negative reviews, I was hesitate to stay a this hotel; however, I was more than pleased. The facilities were very modern and the staff was most cooperative to our requests. I attended a seminar located on the veranda of the hotel. The breakfast and lunch meals served while there were very good. The Free Wireless Internet was an added […] bonus. For those that had an issue with the cost of the valet, get over it. Lots of other hotels across the country will charge you the same thing. The downstairs bar was comfortable and had a nice menu if hungry for a little something. Shrimp.. Yummy!! Actually, the bartender was very helpful in giving us numerous suggestions for local restaurants and even printed out the menus for us. If ever I had business in that area, i would stay there again. Lesa meira

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My stay was excellent! The room was modern, clean with very comfortable bedding. It's location to Minute Maid Park was a major plus. It was a five minute walk to the main entrance. The staff was very helpful and friendly. One small caveat: my room was on the east side with wooden blinds. It would have been nice to have blackout blinds to keep out the […] morning sun. Lesa meira

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Great stay. Nice staff, although not so hot in terms of a great concierge that knows everything. Minor things not functioning in the room promptly attended to. Great to have a hotel car to get us places - loved the drivers.

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It was perfect for my husband and I. We stayed overnight after a concert at Bayou Place. It was within walking distance to many attractions and restaurants. Right downtown so you feel like you are connected with the city. Will stay again!!!

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The hotel had a terrible smell. They said it had something to do with a sewer line. It was really not pleasant. They did not service lunch. I went down to the resturant just minutes after breakfast was no longer being served and was told they couldn't serve me. The hotel was furnished nicely and was close to the Convention Center and a shuttle was […] provided. It is a good hotel but not great. The price on Expedia was good for the quality. Lesa meira

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This hotel was ok. The rooms were nice, but everything else lacked the 4 star rating. The gym was small, there was nothing to wipe down machines, nor was there a phone in there in case of emergency. The location was difficult to get to (all one ways) and they only offer valet parking for $28 a day. The front desk was somewhat friendly, and when I asked […] for a cab the night before I left they told me they were there all night.....they weren't. I was then made to wait in an area where there were quite a few homeless people for the cab. The cab even missed the hotel and drove by trying to find me. I wouldn't stay here again. Lesa meira

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The overall service was great, I really recommend this Hotel, all the staff are amazing and very helpful.

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Only stayed for one night but staff was very friendly and helpful.

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All the people were friendly and the service was great. Every request was completed in a timely manner. Food service personal were the best.

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The rooms are just beautiful with comfortable beds and lovely Aveda soap. The hotel is close to all kinds of restaurants and coffee shops, and parking outside the hotel is free all night (but beware, you have to be up at 7am to pay the meter). I was happy with the value for the money at Alden Houston.

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The front desk staff were amazingly helpful, and greeted you by name upon first meeting you. They extended my check out time so that I could check out one last museum before I left, for no extra charge. The hotel is beautiful, concierge very courteous- only downfall was no pool! Other than that the hotel was the perfect place to enjoy Houston.

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