4,6
af 5
Framúrskarandi
(291 umsagnir)
Einkunnagjöf gesta á Hotels.com
Einkunnagjöf TripAdvisor
We were originally looking at another romantic hotel in the area, but chose this one because rooms looked more romantic. The executive room was very... clean and had fireplace, large hot tub, and steam shower. Our first night the steam feature started, but then shut off on its own and would not turn back on. We contacted front desk and person said he didn't know how those worked. He said he would try to contact maintenance and ask. We never heard back. The next morning at breakfast, we told the front desk lady and she said the previous occupant prob had it set to a timer. She agreed to send maintenance. After 5 hours of us being gone, we returned to still an unworking feature. No note or message as to whether fix was attempted or possible. Upon checkout, we complained about the feature of the room not working, no communication from hotel about progress, etc. she only replied, "well, we did reset it" . It's unfortunate that guests who are staying at your hotel for two nights, just for this particular hotels's features, cannot receive better communication or some type of apology/ accommodation for a defective feature! I will say maid service was exceptional and we tipped both days! Sett inn af DorDor frá IA frá 23.04.2013
