Sonesta ES Suites Houston – Houston

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It was a family vacation in Houston and we did appreciate the fact that we can prepare our own meals in a hotel located in that neighborhood. However, I expected t have a Flat screen LCD TV in the room and not a box CRT TV. Also, the cleaning lady was reminded on two occasions that the room has not been cleaned. But overall, the breakfast was nice, […] staff courteous, and location superb. Lesa meira

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Enjoyed the complimentary breakfast and the pool. The room was big and very clean however I didn't receive any roomservice cleaning during my stay. My towels didn't get replenished & trash wasn't taken out but it wasn't a huge concern of mine. I had a nice stay and loves the location. We walked to the Galleria! Very nice hotel and I would recommend […] it to friends mostly because of the location and breakfast! Friendly service was also a plus. Lesa meira

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Our stay was very comfortable. We had a 2bd 2ba room which was very roomy. Although the hotel needs a bit of updating our room was clean, staff was very friendly, breakfast contained a variety of hot and cold items, and location was superb! Will return again in the future!

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The good: Walking distance to The Galleria. Tha not so good: the room air condition is too noisy

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Everything was great about the suite, the setup, kitchen and the patio. The AC unit running caused excessive noise but we just turned it off while on the patio.

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Although the hotel is showing its age a bit, the service and location make up for it. Good value hotel with great amenities.

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The whole place was clean. The room was big. The neighborhood is nice and safe. We attended a graduation at UofH and it was easy to hop on the highway to get there. The breakfast was one of the best we have had at a hotel. 12 year old said the pullout sofa bed was comfortable. We were very happy with everything and we got a GREAT rate. We will stay […] here for our next trip to Houston. Lesa meira

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THE PLACE IS PERFECT. GREAT CUSTOMER SERVICE. HELPFUL, ALWAYS SMILING AND GREET YOU WITH A TRUSTFUL AMILE.

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Much better than the previous hotel I was in. 2 min walk to Galleria ( loads of shops). Easy access to Houston. Plenty of Bars & Resturants nearby. Nice surroundings, low noise, friendly staff, very relaxing.

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I thought in all great area, great hotel. A little outdated but still very nice. Very spacious 2 bed rm suite!!

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The staff was very courteous and helpful. Everything was great.

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I've read several reviews either hear or TripAdvisor that were negative. Those people must be High Brow snobs that only stay at 5 Star Properties. Every person we interacted with...from front desk, to breakfast, to housekeeping was polite...happy and engaging. Breakfast was very good...great selection and always a hot option. Could the rooms use some […] maintenance and upkeep...absolutely? But nothing that was in serious neglect. Our overall 5 day stay was all we needed. Comfortable beds, hot showers, remotes for tvs, fridge for beer and quiet. Very nice surrounding neighborhood...close to food and Galleria. We drove down to Geo Brown Convention Center (Thurs/Fri - about 30 min drive) and (Sat/Sun - about 15 min drive.) Lesa meira

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Great place. Location is terrific

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Not again

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Very good room size

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This hotel was just perfect for us. It was clean and comfortable, and the staff were courteous and helpful beyond the normal call of duty. For the price I paid, I was expecting a nightmare experience but it was the exact opposite. There were even bonuses I didn't expect, like access to shops and restaurants a minute or two walk away, free wifi evening […] social gatherings with nibbles provided and early breakfast opening hours. The decor and furniture may be slightly outdated but I didn't care. The breakfast could be more imaginative too. Highly recommended. Lesa meira

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The hotel is in a great location. It's just steps away from The Galleria and minutes away from major highways. I booked thru Expedia and it was a breeze when I check-in and out. The room is really nice. I liked that the kitchen came with a full size refrigerator, pans, utensils, and a microwave. Next time I come to Houston, I will be staying here a […] gain. Lesa meira

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Great people at the front desk. Uncomfortable beds.

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The woman at the front desk was very nice and helpful but housekeeping was the worst I've ever seen. I've NEVER had a problem with the housekeeping staff at any other hotel but this time was different. They were so rude... we stayed three days and they didn't bother emptying trash cans, refill shampoo/soap, coffee etc... Check out is at noon and they […] waited outside our door for us to leave at 11, watching us taking stuff to our car. Told them we had a lot to do so we'd be a while but they still waited, for almost an hour, it was so awkward . I will not stay here again. Lesa meira

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I'd stay here again. I wasn't blown away, but it gets the job done. The staff was really friendly.

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The hotel needs updating. The wall in the shower has cracked paint. The carpet is old and a little smelly. Furniture is dated 1990's? Service was okay, I cooked which was nice to be able to do. The maids did not leave towels, did not really clean the kitchenette area. I had to call downstairs for towels. I always leave a tip daily, but it did not seem […] to help the service. I will not stay there again. Lesa meira

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Overall experience with this hotel was awesome from check-in to check out. All of the staff were friendly and always went above and beyond to help us, especially Yana- she was exceptional and made us feel so comfortable. On our last day there, we were running behind and Yana was able to accommodate a late check out for us and was understanding to our […] situation. Upon check out, staff was kind and check out was less than 2 minutes! In addition to the great staff and customer service, the rooms were spacious beds were comfortable & room was, equipped with all we needed including a fridge, microwave, coffee maker, sink, dishes and toaster! Hotel offered free breakfast and free parking. Location was awesome!!! Less than a minute walk from Galleria, lots of shops, restaurants and only a few miles to Houston attractions and outlets nearby. I absolutely recommend this hotel and wish we could've stayed longer. Looking forward to staying there again.....GREAT HOTEL!!!!!!!!!!. Lesa meira

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Staff was wonderful to me, my baby & my dog! Everything I needed & more! Love the social hour in the evenings! Thanks! We will now be booking this hotel for our annual shopping trip! :-)

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It was a very interesting stay. One morning the hotel provided me a carton of spoiled & expired milk. To be honest if the lady who puts together breakfast wasn't so nice I would raised a very loud complaint.

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After checking in and getting to the room, we noticed the air conditioning was broken. Called the front desk and was basically told the maintenance man couldn't make it until first thing the next morning. So after a very warm night, got up early waiting for him to come. He never showed up, so called the front desk again. They had no record of the problem, […] so apparently the night shift did not report it. Maintenance finally arrived, spent 5 minutes looking at it, then said he would be back in 20 minutes. An hour and 10 minutes later, I had to call the front desk yet again asking when he would be back. He showed up soon afterwards. Then finally an hour later we had air conditioning. So in total, we spent over 12 hours at the hotel in an 80 degree room. The location of the hotel was literally the only positive, as all in all it was a very negative experience and I will not stay at this hotel again. Lesa meira

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Front desk manager was extremely nice and provided exceptional service. I was able to check in before check-in time which was a plus for me. The location was also a big plus because it was walking distance to the Galleria Mall. The room was clean and when I asked for extra towels, they were brought to my room in no time. My favorite part of all has […] to be the breakfast buffet! Bagels, fresh eggs, sausage, oatmeal, coffee, tea, the works! I had a great bfast but I do wish they extended the bfast hours to at least 11am. I mean if you are on vacation you would like to sleep in right? But overall this is a great hotel I highly reccommend it. I will definitely stay here in my next visit Lesa meira

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The Sonesta ES is a former staybridge and they kept the staybridge amenities and traditions alive and well. The staff is outstanding and really make this place standout. The deteriorating condition of the hotel and unusable internet connection hurt what could be a fantastic property. Mold on my bathroom ceiling, a dvd player that didn't work, a burner […] on the stove that didn't work, a short in the clock radio cord that caused it to reset if it was moved...all things that shouldn't exist in a Brand like Sonesta Lesa meira

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Our room was clean, although the hotel is showing it's age. The staff was friendly and the quality of the complimentary breakfast was above average. For the price, I think it was a great value for the area.

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Staff was good and polite, shorthanded sometimes. Had a few issues resolve quickley. Last day key to room and doors would not work and same with replacement card. Overall comfortabe room and very little outside or inside noise.

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Room had mold on the roof of the kitchen, the kitchen corner and in the bathroom. Multiple noise complaints the last night from a bunch of high school age kids haveing a party in the room above us. Noise finally ceased at 4AM. Staff apologized but never kicked out the over capacity room.

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I traveled to Houston with my husband for our anual vacation trip. This was our first time in TX, so we didnt really know were to stay, nor we had a reference. Let me tell you, Sonesta ES Suites was everything we needed for our trip: walking distance to The Galleria mall, the Waterwall, plenty restaurants, very clean and upscale neighborhoods, and great […] location to access highway routes to all Houston attractions. We stayed for 10 days, and the staff was very friendly, free parking, free breakfast, free evening snacks and beverages that could easily pass for dinner. The rooms were big, with a well equiped kitchen with lots of utensils (I made pasta dinners from scratch and I had every utensil I needed), a living room area, 2 TV's, and nice bathroom. We had a problem with no hot water the last 5 days of our stay, and they offered us another room; we chose not to move because we were settled there with all our clothes on closets and food in the kitchen, but every time we needed to shower, they would give us key of non occupied rooms for it and also we got an instant refund for the equivalent of 3 days with taxes. They were very responsive, I loved the service. Reccomendations: Upgrade internet speed and clean the bathrooms (We stayed for 10 days and every day the housekeeper just changed towels, organize and made the bed. After 4 days of use, the bathroom must be cleaned!). Overall, we really loved our stay, this hotel is not big, but every detail on it makes it feel like home! Lesa meira

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Read a couple of reviews and was hesitant. But after much consideration I wanted to see for myself. Loved the location. Staff was very warm and friendly. Room was very nice and clean. Checked in on a friday afternoon and everything was great. Saturday morning I went to the morning breakfast and it was pretty good. Need to have a few more items such […] as hash browns and sausage patties. The bacon was obviously microwaveable. But all in all it was pretty good. Now the downside. After breakfast it was time to hit the town. Went to take a shower and there was NO HOT WATER. With the temp that morning in the 40's. Come back later that afternnon to get ready for a night on the town and guess what? NO HOT WATER...STILL. By this time the maintenance was already gone for the day. Next morning, water was working but after the fact. Gotta love Febreze. Management suggested I contact the company I booked the room from. Contacted Hotel.com and a $100 voucher has been sent for a future hotel stay. Despite the water issue I will go back to this hotel. Lesa meira

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Great location, better price than hotel in the area. In this visit I had an issue with the water temperature, 2 days of warm water, 1 day only cold, 1 day only hot and finally 1 day of correct temperature. A bit surprise that I never heard from the manager. But I will take it as a one time problem the location and price makes up for it. I prefer this […] hotel because it has a full kitchen, that way I am not forced to eat all the time in restaurants. Lesa meira

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No hot water.

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First, I stayed in this hotel during an event and from Friday 2/15 thru Monday 2/18 the cost was $322.43 a NIGHT. That, I am ok with. What I was not okay with was that my nearly $1,000 hotel stay had NO, absolutely NO hot water at all during my stay. No matter what the time of day there was no hot water. It would have been better recieved if management […] would have placed a letter under the door explaining the condition, if management would have had signs posted in the hotel informing guest of the "No Hot Water" issue, or if the front desk attendants made guest aware as they came in and out of the hotel that one basic amenity would not be included in your $1000 weekend. Now that, now that I could stomach better than running the hot water for an hour thinking that it would heat up. The most disturbing part of all, is that I called the front desk to complain of the hot water issue and yani a front desk attendant told me that a plumber was coming up to see if he could fix the problem. I waited nearly 3 hours for the plumber, which never showed. I finally went down stairs to complain in person, and was compensated for NO hot water. After about 15 phone calls later to Expedia and Sonesta, my refund was finally issued Lesa meira

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The exterior and hallways of this hotel are in need of a facelift and judging from the estimators walking around that is probably in the works. The rooms are nice and comfortably furnished Hotel was reasonably priced for Galleria area where there is plenty to do and eat within walking distance. Having a kitchenette in the room is nice for extended stay […] but some people are cooking full meals and the smell lingers in the halls and rooms. The internet is painfully slow so unless you have data tethering or air cards the internet will not be able to conduct business beyond email. There was no hot water the first morning of my stay but they were able to move me to a different room that afternoon. The staff is very friendly and there is a breakfast in the morning and soft drinks, beer, wine, and evening snacks on T, W, Th. Lesa meira

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PLS NEVER USE THIS HOTEL IT HORRIBLE NO HOT WATER IT WAS NBA ALLSTAR WEEKEND EVERYBODY COMPLAIN IT NO HOT WATER I WAS THERE FOR 3 NITE LAST NITE GOT HOT WATER NO COLD WATER IT SO HOT THAT WHEN U FLUSH TOILET SMOKE COME FROM TOILET BURN UR BUTT FLOORS HAD DENTS IT LIKE FOUNDATION BAD U WOULD TRIP IF YOU HAD ON HIGH HEELS PLS LISTEN TO ME DONOT I BEG […] U DON'T STAY HERE! I NEVER SEEN ANYTHING LIKE THIS IN MY LIFE AND THIS HOTEL WAS SUPPOSE TO B A THREE STAR . DONT DO IT SAVE YOUR MONEY! Lesa meira

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