Comfotel Grn – London

Do not stay at this hotel. Pay a few extra pounds and stay anywhere else. Upon arrival there was no check in - and we were told that there was an "issue" with our room and it was no longer available. They said they had another room for us down the street and to go there. We went to this other hotel and saw the room. What we saw was the dirtiest room […] in the dirtiest hotel that we have ever seen. There were stains all over the walls, the sheets were dirty, the towels had black hairs all over them and the bathroom was smelly and dirty and looked like it hadn't been cleaned in months. We went back to the hotel and demanded our originally booked room. They gave us attitude and then showed us to a tiny closet room in the basement. I don't believe this room is legal due to the fact that you can't even walk around the bed the room was so small and they didn't take our passports or give us a receipt. We had nowhere else to go so we stayed. The next morning the breakfast was even worse!! They own 2 hotels and there is only 1 breakfast room with 5 tables. There was a line of 30 people and once you finally get in the breakfast room, the line of people hang outside the door and stare at you - until you feel so uncomfortable that you leave. Additionally the breakfast room is right in the kitchen and the food was sub-par at best. We think they take bookings from this website at a discount - then try to shove them in the other hotel so they can charge more to people who show up on the day. Lesa meira

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Friendly staff, clean and comfortable room. Breakfast very basic. With a little more thought could have been much better. Hotel chosen for its close location to Hammersmith Apollo. Only 10 minutes walk away.

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location is easy if you are coming from heathrow. and other good connections. also good value hotel. breakfast needs a bit a improvment but good variety. We requested extra pillows which were provided instantly also the remote that was not working was also changed without nhassle. rooms very good and wht ever you really needed,

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Lovely little place in a pretty building. Enjoyed our stay.

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Let's start w/check-in.None officially done!!!!!We arrived there and a gentleman rushed us through the basement hardly grabbing our luggage,almost throwing it down the stairs....Room was minimal w/1 person being able to stand at a time!!!!!!No official reception to address concerns!!!!!When I was able to speak w/one of the employees, I addressed my […] request re. 2 double beds but later on I was told by the main employee that I needed to pay extra to have them!!!!!!Carpet was old and musty!!!Bathroom drain was clogged and tiny!!! 3 good points:Neighborhood w/an excellent shopping mall and terrific shopping area,good breakfast and Wi-Fi services. Pictures DO NOT match the description!!!!Employee(who hardly spoke English) changed front lock without notice and we were locked out!!!!At nighttime,people were making noises and walking above us all night long!!!!Stay away if possible and star rating should be 11/2 star only! Lesa meira

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Rooms adequate, small, no wardrobes. Dinning room untidy, not cleaned from previous day, adjoined very small messing kitchen, plus office desk stuck at the side. Owner seemed to be sleeping in finning room? Breakfast unorganised, no coordination, items of food just dumped on tables. No napkins just tools of kitchen towel provided. Waitress very polite […] and apologetic. Lesa meira

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Apalling. Room wasn't a triple - in fact, despite the facted that I booked my room IN OCTOBER they didn't book a room for two nights so we could move frely during the day. Was given a double room and a single and then two doubles for three single people. This meant that we had to change rooms, pack up all our stuff and return to reception which wasn't […] manned. As there was no-one there we left and came back to discover that our personal belongings had been moved to another room without any supervision or consent from us - probably so we wouldn't have an opportunity to protest the fact that it stank of smoke. Shower in one of the rooms wasn't working, apparently because of my lack of awareness that the archaic piping needs to be turned a certain way to get it going -?!??!?! TV didn't work, needed a storage heater plugged in while I was sleeping to stay warm. Bad news. Lesa meira

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While the location of the hotel was great and convenient to tube stations the Hotel itself was very disapointing.The room was tiny,as was the bathroom.there was no wardrobe in the room only a hanging rail which hung over the kettle and tea making facilities.The dining room was also tiny so we had to miss breakfast the first morning because there was […] no room in the dining room and we would have had to wait 10 minutes to get a table and as we were in a hurry we couldnt wait.There was only 1 towel per person and only 1 pillow per person.there was barely enough room to move around the room around the bed.The hotel itself was very noisy and it was difficult to sleep.The room was grubby with stains on carpet and marks on the wall.The hotel was cheap but I dont think I would stay there again Lesa meira

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The room and the bathroom were small but clean. We only stayed for one night so it was adequate for our needs. The breakfast was very basic and the breakfast room was also very small, some people had to wait for a table and were told that breakfast stops at 9.00 even if they have been waiting so get there early.

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Only 5 tables for breakfast but about 30 people queing owner just sat at his desk looking at the internet with headphones on. Could hear people snoring in basement and floor creeked so loudly upstairs thought they was going to come through the ceiling. Was positioned right next to the kitchen so at 6.30 tables were being dragged on the floor. Yes room […] was clean but small.situated well in shepherds bush would we come back? No Lesa meira

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An awful smell in the room, couldn't even step foot in the bathroom without gagging, wouldn't recommend to anyone

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We were 3 single guys and asked for 3 single bed room. Booked a triple. Got 2 double beds. Asked for an extra mattress but it never arrived. 24 hour reception apparently............isnt by a mile! We got the converted loft room so hot as! Asked for a fan but it never arrived. Room was tiny as well! Clean though.

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The Hotel was very clean and the staff was very helpful! We arrived before check-in and left our bags so we could do some sight seeing. The day we checked-out we left our bags at the desk and did some sightseeing until it was time to leave. The rooms are very small. Our 8 foot by 18 foot room held a full bed, a twin bed, a night stand and a 5 foot by […] 5 foot corner was walled off for the bathroom. It was a tight squeeze. We only spent enough time in our room to sleep and shower. They offer a traditional English breakfast free every morning. The coffee is instant so we had to get our caffeine elsewhere. The police department is 2 blocks up the street and the fire department is one block up the street. We felt safe in the area, but the sirens took some getting used to. Lesa meira

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The neighborhood and the price was the draw and we only stayed because everything else of a reasonable price was taken because of the Olympics. The bed had a huge dip near the bottom so my feet were always lower than my head. The bathroom smelled terrible and the odor never went away. (We were a little suspicious when the gentleman that checked us in […] ran upstairs with a can of airfreshener immediately before checking us in.) The street noise was extremely loud, sirens at all hours because of the nearby fire station. But our maid was really sweet and helpful, which was the main redeeming quality of this place. Lesa meira

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Was a little concerned at reading poor reports on this hotel but my experiene was very good. Staff very friendly and could not be more helpful. Room was clean and secure - and a good bathroom etc., Location good as less than 10 mins walk to Shepherds Bush station. Not the Hilton but very good value for money. I'm sure I will stay again at some poin […] t. Lesa meira

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Was clean and ideal for what I needed as I was only in london for a night for a concert. It was clean and comfortable and would go again if I was in the area again.

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No-one about when I wanted to book in at c 5.30pm. No towels in room. Didn't risk sampling the breakfast. OK if you just want somewhere clean and weatherproof to spend the night but I'd expect to find that at about half the cost I paid for this.

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We know staying in Europe will be expensive, especially London. So we didn't expect much with this hotel, but it's worse than we thought. We know this facitly has no AC, but the room is SOOO small, there is only enough room to fit the beds. that means no vadilation. We tried to open a slight crack with the window because it does get humit and stuffy […] in day and night, the extremely high traffic street which Comfotel is located at, I assure you will NOT get much sleep. We can except small room, beddings that are way too small for the bed that expose the mattress on one size as you sleep, or even no phone in the room to get a morning wake up call nor walking few floors up with bagages since you'll get plenty of practice with London's underground (also called TUBE) as you arrive to London. But we do need a good night sleep, especially after a long day of walking in the city and sightseeing and sweating in the subway trains and retail stores. Nevertheless, from the motel it's only 10 mins walk to the Tube (Hammersmith station) to get to every part of the city, but if you don't want to walk the 10 mins, you can always take the bus right on that street and get to the Tube in 2 mins time. The cleaning lady / breakfast server is very nice and accommodating, so we left her a tip at the end of the stay. Good Luck! Lesa meira

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was not that happy as there was not any one there in the evening that i could complain to regards to the towels not being changed. also the breakfast was not that great as was told its a free full breakfast but that was not the case.

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I enjoyed my stay at the Comfotel Green. It was very convenient to the Hammersmiths Station and buses. The staff was extremely polite and helpful. I would stay there again.

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An experience I would rather not have to endure again.

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You get what you pay for the saying goes and this is true of this hotel, a budget price and although the room was basic, it was clean and comfortable with en-suite shower and free Wi-Fi. Would go again at that price

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hotel was very clean but room was very small but serv its needs for me

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Nice, clean, tidy room. A little bit small but had and did everything we needed Staff friendly and helpful Really close for hammersmith Apollo & tube

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This hotel is not by a lot or close to anything. There were no towels and we had to ask for them. Stains on ceilings. Seemed to be a shady neighborhood. Beds were lumpy and not comfortable.

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One of the worst hotels we have stayed. The bathroom and bedroom were fine and functional, although small. We were kept awake by residence of neighbouring rooms each night. Drunken comings and goings. Thin walls and not properly closing door. Service at hotel was terrible. Reception tried to book us in under wrong name and charge extra, despite been […] told that it was not our booking - and then continued to try and get us to sign a eftpos slip that was not under our credit card?? breakfast was cold and stale. Lesa meira

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This is by far the worst hotel I have ever stayed in in my life! I don't even know where to begin with how bad it was! I don't have enough characters to write the whole story so I'll put it in point form *the manager ( if you could call him that) was the most unprofessional person I have met in my life, he greeted us in dirty sweatpants and thongs, […] basically grunted at us and not even at one point offered to help with our luggage or anything else for that matter * the room was the size of a shoebox, it was not very clean * the first room we stayed in was full of small flies, when we asked to change the 'manager' was disinterested and unapologetic. Saying he could do nothing to help us, then eventually changed us to the 'family' room which we stayed in for one night until we were moved to another shoebox room for the remaining 3 nights. * again this room was not very clean, dirty carpets, dusty blankets, specks on the walls etc * they did not replace our towels for the 3 days we were there *the drainage in the shower didn't work so well so you had to limit your time in there because you would flood out the bathroom * breakfast was provided but we did not eat there because the dining area was full of guest bags, the kitchen was filthy, the oven was filled with dirty dishes and we also later found out this is where the manager slept... Ewwwww * we had to request toilet paper as they did not top it up for us. Lesa meira

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hotel from hell, do not stay there, given attic on top floor that you couldnt move in, heating turned up full, staff completely unhelpful and rude, bathroom made for midgets, had to bend to get in the door. avoid at all costs.......................

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Where do I start... We arrived at the hotel at 9:00 pm after travelling for 23 hours. The front door was locked with a handwritten message taped to the glass asking us to phone a local number. Having travelled overseas, we did not have a phone so we were forced to wait outside until someone let us in. About 10 minutes later a man walked up from down […] the street and let us in – surprisingly this turned out to be the person who ran the hotel. Once inside we were directed into a small room which appeared to be the kitchen where the man shuffled some papers around on a desk. After not finding what he was looking for he asked us for our name and we presented him our hotels.com booking details. He looked at it and then gave us a key for our room. He did not check our ID or take our credit card (this was probably a blessing in disguise). He then walked us down to the basement and showed us our room (room #1). First impressions of our room was ‘what did we get ourselves into?!’. The room was 6 feet wide by 7 feet long with a narrow hallway (3 x 5 feet) from the door. There was also an attached bathroom (3 x 5 feet) that ran alongside the hallway. In the room was a twin bed that touched three walls and was crowded into a room that had a small ikea square table and bedside drawers. On the table was a tray with 2 mugs, electric kettle, dirty spoon, sugar, tea and instant coffee and individual packets of liquid cream/milk. Inside the drawer we found more tea, coffee, sugar and creams (probably from previous visitors). To make room for our bags, we put all of these items into the drawers so that we could use the table to hold our luggage. The bedding was covered in hair and stains (luckily we had our travel blankets from the plane which we used to sleep with). The floor was extremely dusty and along the baseboards you could see finger nail clippings, dust, dirt, paper etc. The walls were paper thin and we could hear the people in the rooms surrounding us. The room directly be Lesa meira

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We arrived to find the door locked and nobody there, so had to stand on the doorstep for a good 10 minutes wondering if the place was open or not. We were finally let in, and taken to our room, having to trample over bed sheets thrown in the stair way. The room was neat and tidy but very small and not good for tall people, which we both are. The bed […] was comfy though, and modern. Breakfast however was another story! We went down for breakfast to find a plate of half cooked scrambled eggs, and a plate of fried eggs, just on the side ( no hot plate) which was not very appetising! There was a bowl of toast which looked like it had been there for about an hour. Not very good atall. Glad we were only staying the night!! Lesa meira

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Comfotel´s location was not close to central London, but it was a good location for easy and faster access from the Heathrow airport. The room was extremely small, bathroom was very small and lacking toilettries and towels. However, the room and the hallways were very clean. The hotel is more like a hostel and should not be sold as a hotel, as it lacks […] a 24 hour reception, in fact the reception itself is just a desk and computer that is shared with the so called breakfast/kitchen area. One of the features is the availability of wifi access, which in the two days of stay was not at all available. Breakfast area is cramped and although bkfast was included it was only served from 8am-9am. At check in the person at the ¨desk¨was polite but the second day, the person at the desk (aka reception) could not care less about the guests at the hotel. As he did not offer an explanation as to why the wifi was down, and couldn´t help about directions about the city. A full fletched reception would have been good when one night, guests came back drunken and were noisy, to help with quieting them down. I would not recommend this ¨hotel¨ and will not stay there again. The only saving grace was the housekeeper (who was not there all the time), who keeps the place clean and is very accommodating to the guests. Very disappointed. Lesa meira

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Bien situé , mais entretien de l hotel à revoir , des choses cassées dans la chambre , propreté moyenne

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Hyvä hintalaatusuhde, kun tarkoituksena on vain yöpyä hotellissa. Pieni siisti huone omalla suihku/WC:llä.

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沒有電梯 服務人員沒有一直在 大致上還可以

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CALIDAD PRECIO SENSACIONAL. RECIÉN REFORMADO. ACEPTABLEMENTE CÉNTRICO. BUEN VECINDARIO CON TODOS LOS SERVICIOS Y RESTAURANTES QUE NECESITAMOS. BUENA EXPERIENCIA. REPETIREMOS.

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Bon séjour avec le petit déjeuner inclus.

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Helt greit.Frokosten var ubrukelig men shepards Bush er et veldig sjarmerende strøk. Rommet vårt var lite men det blei grundige rengjøring hver dag.Totalt var vi fornøyd :)

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lo recomiendo teniendo en cuenta que es londres y en general los hoteles no son buenos y porque es barato

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The Hotel is small, almost no facilities and with serious problems. One room fra reception, kitchen an breakfastserving combined. No alternative escape if fire. The room with the bathroom was the best part of it. But you can have better hotels for the same price!

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Det var et ganske udemærket hotel. Morgenmaden var ikke så spændende og det kræver at man tager offentlig transport hvis man skal ind til centrum (vi gik godt nok, men det tog to timer...). Men i forhold til hvor billigt hotellet var så synes jeg ikke at der var noget at klage over :)

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Toaletten var smått unken, men man ska ju bara göra unkna saker där inne också så det var inte hela världen! Trevlig personal, god frukost och det bästa är att det är gratis wi-fi! Ligger bra till, sängen är skön och tvn är perfekt att slänga sig framför efter en hel dag med shopping!

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Wir waren mit dem Aufenthalt im Comfotel sind sonderlich zufrieden. Als wir ankamen, schickte man uns in ein benachbartes Hotel, da "unser" Zimmer auf Grund eines Problem mit der Elektrizität nicht belegbar war. Das Zimmer im anderen Hotel war jedoch eine Zumutung bzgl. Sauberkeit und so kehrten wir ins Comfotel zurück, wo plötzlich doch ein Zimmer […] frei war. Von der Größe ok, war jedoch das Fenster kaputt sowie die Heizung. Das Frühstück war im Großen und Ganzen ok - nichts Besonderes. Was inzukommt war, dass das Türschloss der Badezimmerschloss so stark verrostet war, dass einer unserer Gruppe über 40 Minuten im Badezimmer eingeschlossen war. Wenn man keine hohen Ansprüche hat, ist das Hotel aufgrund der Verkehrsanbindung jedoch eine Option. Lesa meira

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