4/10 Fair
Jan 22, 2025
Bad
Good afternoon,
My name is Jennifer Charles and I had a stay over the weekend for one night at Breakwater Hotel in South Beach room 302 . With my stay at almost $300 a night I at least expected to truly love being in the room but opted to stay out of it as much as possible, being that the smell was horrendous. Not sure if it was mold or the latrine. When I complained about that, housekeeping, left a can of air freshener for us to spray to get rid of the smell. We had to stay with the windows open and no screen for the rest of the night. There was also leaking on the floor as if it was coming from the bathroom into the room. The TV did not work as well. with all this being said, the staff was lovely. I write to speak to a manager, so I can ensure that this doesn’t happen to another patron.
Thank you for your time.
Jennifer
Jennifer, 1-night family trip
Verified Hotels.com guest review