Overall, my wife and I had a great stay. The service staff was mostly very friendly, the location is great, connection to the Canal City mall is convenient, excellent breakfast buffet, large rooms, and the amenities were the pros for us. The only negatives were at check in - our initial room smelled of cigarette smoke, and there were stains on the headboard and mould along the grout in the shower. We requested another room and the smell was better but there was still mould in the bathroom. The third room we requested was better and we could see that a staff member had cleaned the grout areas. I wish the grout could just be cleaned in all the rooms without having to ask. Two of the staff members helping us during check in ignored my wife when she followed up about the room, which we thought was rude, but the staff member showing us to our rooms was very helpful and friendly. Other than the hiccups at check in, all the service staff were wonderful and we had a positive stay.