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Extended Stay America Suites Richmond Hilltop Mall

2.5 star property
Hotel in San Pablo

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Photo gallery for Extended Stay America Suites Richmond Hilltop Mall

Exterior
Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Lobby
Lobby
At Extended Stay America Suites Richmond Hilltop Mall, start your day with a convenient to-go breakfast and stay connected with free in-room WiFi. Laundry facilities are on hand for added convenience. The front-desk safe, elevator, and smoke-free premises add to the comfort of this hotel.

Reviews

6.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Non-smoking
  • Free breakfast
  • Laundry facilities
  • Air conditioning
  • Free parking

Main amenities (6)

  • Housekeeping (on request)
  • Coffee/tea in a common area
  • Front-desk safe
  • Vending machine
  • Self-serve laundry
  • Limited hour front desk

Feel at home (6)

  • Children stay free
  • Kitchen
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
$100 nightly
The total price is $110
Nov 16 - Nov 17
Total with taxes and fees

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
Microwave
Stovetop
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
Microwave
Stovetop
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Studio, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
Microwave
Stovetop
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Shower/tub combination
Private bathroom
Microwave
Stovetop
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby
SureStay Plus Hotel by Best Western Point Richmond
  • Pool
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7.6 out of 10, Good, 1,005 reviews
$80 nightly
The price is $88
Nov 23 - Nov 24
Total with taxes and fees
SureStay Plus Hotel by Best Western Point Richmond
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About the neighborhood

Map
3170 Garrity Way, San Pablo, CA, 94806

What's nearby

  • Richmond Care Center - 10 min walk - 0.9 km
  • Cinemark Century Hilltop 16 - 10 min walk - 0.9 km
  • Hilltop Mall - 14 min walk - 1.2 km
  • Contra Costa College - 20 min walk - 1.7 km
  • Moscone Convention Center - 21 min drive - 33.8 km

Getting around

  • Concord, CA (CCR-Buchanan Field) - 34 min drive
  • Oakland Intl. Airport (OAK) - 46 min drive
  • San Francisco Intl. Airport (SFO) - 64 min drive
  • Richmond Transit Center - 16 min drive
  • Oakland-Jack London Square Station - 18 min drive
  • Berkeley Station - 21 min drive

Restaurants

  • ‪In-N-Out Burger - ‬3 min drive
  • ‪McDonald's - ‬14 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive
  • ‪IHOP - ‬14 min walk

About this property

Extended Stay America Suites Richmond Hilltop Mall

Extended Stay America Suites Richmond Hilltop Mall is a great choice for a stay in San Pablo. Guests looking to stay active can check out the nearby hiking/biking trails, and free perks include WiFi, self parking, and on-the-go breakfast daily between 6 AM and 9:30 AM.

At a glance

DONE

Hotel size

    • 101 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • An adult age 18 or older must assume all liability for the booking
    • Front desk staffed during limited hours
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Up to 2 children (13 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 6 AM–9:30 AM
  • Coffee/tea in a common area

Traveling with children

  • Children stay free (see details)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Services

  • Front desk (limited hours)
  • Laundry facilities

Facilities

  • Built in 2000
  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils

More

  • Housekeeping on request (surcharge)

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Optional extras

  • Housekeeping is offered for an extra charge of USD 10 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)

Policies

This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International

Also known as

Extended Stay America Hilltop
Extended Stay America Hilltop Hotel
Extended Stay America Hilltop Hotel Richmond Mall
Extended Stay America Richmond Hilltop Mall
Extended Stay America Richmond Hilltop Mall Hotel
Extended Stay America Hilltop Mall Hotel
Extended Stay America Hilltop Mall
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
Extended Stay America Richmond Hilltop Mall Hotel San Pablo
Extended Stay America Richmond Hilltop Mall Hotel
Extended Stay America Richmond Hilltop Mall San Pablo
Extended Stay America Richmond Hilltop Mall
Hotel Extended Stay America - Richmond - Hilltop Mall San Pablo
San Pablo Extended Stay America - Richmond - Hilltop Mall Hotel
Extended Stay America - Richmond - Hilltop Mall San Pablo
Hotel Extended Stay America - Richmond - Hilltop Mall
Extended Stay America Richmond Hilltop Mall
Extended Stay America Suites Richmond Hilltop Mall Hotel
Extended Stay America Suites Richmond Hilltop Mall San Pablo

Frequently asked questions

Does Extended Stay America Suites Richmond Hilltop Mall offer free cancellation for a full refund?

Yes, Extended Stay America Suites Richmond Hilltop Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Extended Stay America Suites Richmond Hilltop Mall?

Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 25.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Extended Stay America Suites Richmond Hilltop Mall?

Yes, there's free self parking.

What are the check-in and check-out times at Extended Stay America Suites Richmond Hilltop Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM.

Is there an onsite casino at Extended Stay America Suites Richmond Hilltop Mall?

No, this hotel doesn't have a casino, but San Pablo Lytton Casino (4-min drive) is nearby.

What is there to do at Extended Stay America Suites Richmond Hilltop Mall and nearby?

Have fun with nearby activities such as hiking and practice your swing at the nearby golf course.

Does Extended Stay America Suites Richmond Hilltop Mall have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and a refrigerator.

What's the area around Extended Stay America Suites Richmond Hilltop Mall like?

Extended Stay America Suites Richmond Hilltop Mall is located a short 17-minute walk from Hilltop Mall.

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Extended Stay America Suites Richmond Hilltop Mall Reviews

Reviews

6.6

Good

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Shower
Breakfast
Family friendly
Bathroom
Bed
Elevator
Location
Smoking

Reviews

10/10 Exceptional

Nice staff all the time
Tiffany, 2-night trip

6/10 Good

It was a good stay . It’s loud.
Monica, 1-night trip

10/10 Exceptional

The beds are comfy. The room was clean. The staff was friendly. For the price point it was a great stay (with stove/microwave). The only thing that wasn’t the best but still doable, is that there was no light in the bathroom
Waiyan, 1-night trip

4/10 Fair

Wont stay here again. Worn out and delayed maintena mce made it unco.fortable
Bonnie, 1-night trip

6/10 Good

It is just ok

Not really a breakfast. Just coffe/ tes with cop cake
Hamlet, 1-night trip

2/10 Poor

They did tell you that they housed the homeless in Richmond,CA.
Wendell, 1-night trip

10/10 Exceptional

Kitchen
Sherri, 2-night trip

4/10 Fair

A few things in room were outdated didn’t look cleaned towel rack was started to fall apart nothing major Felt safe person at front desk was friendly
Veronica, 1-night trip

10/10 Exceptional

Sink clogged. I stay here as it conveniently located to one of my offices, but they need to do better maintenance. Staff is friendly.
Ajanamjot, 2-night trip

8/10 Very good

The only thing I didn't like about it was it was hard to find for someone out of time
Denise, 1-night trip

4/10 Fair

The surrounding area has nothing, property is poor maintenance and room is not very clean
Hongyi, 1-night trip

8/10 Very good

As far as this hotel goes, it's likely one of rhe better options as fsr as bang for your buck. The hotel is clean, and has a more modern look than some hotels. It was pretty quiet when I stayed and I never really had issues with sound other than the occasional person walking and talking outside. Now as far as things that I didn't like... there are a few. When you walk into your room, it has a feint smell of smoke even in the non-smoking rooms. I'm unsure as to if they have smoking rooms but you can still smell the menthol from cigarettes that lingers in the rooms, although not strong, is there. When I stayed, the bathroom door took quite some force to close, almost like you had to slam it for it to fully close and the lock on it was hit or miss, often not working or getting stuck halfway. I had read reviews about this hotel beforehand and saw people complaining about the breakfast, but I never really had an issue with it. When you check in, the person at the counter tells you that it's more of a grab and go type of thing rather than a sit down breakfast. Other than the things listed above, everything was up to par with even 5 star hotels.
Ethan, 10-night trip

2/10 Poor

Terrible It took one hour for me to try and get checked in no one was at the front desk for an hour then they were overbooked
Michael, 1-night trip

4/10 Fair

Went i open the door in room was trash beds not made. then I’m back to lobby and tell the lady she was not frendly ..
Elida, 1-night trip

6/10 Good

Old, not great, not terrible.

This place is pretty beat up. It's not particularly dirty, just beat up. Seems to have a permanent odor of ramen and weed. There was no remote for the TV. After a couple trips down stairs I got a working one, and the lady at the front desk was very helpful. There was a burnt out light, but the other ones worked so, not all bad. All I really needed was a place to stay, and this did that, but nothing great about it.
trevor, 1-night trip

2/10 Poor

Room not ready upon arrival, was told only one housekeeper. When I returned, their system was down and they were unable to assign me a room. Very rude staff member working the counter, absolutely no customer service. Room smelled like cigarettes, was outdated and in disrepair. No shampoo, only bar soap. Bed was as hard as a rock. I will never stay here again!
Dennis, 1-night trip

4/10 Fair

Our room stank of cigarette smoke. It was obvious someone had smoked for an extended stay in the bathroom, nicotine stains on the bathroom counter and ceiling. Even after leaving the window open for 6 hours, the room still smelled bad. We rented 2 rooms, and in the 2nd room the AC unit did not work.
MICHELE, 1-night trip

4/10 Fair

I booked this hotel for my son and his kids specifically because it says breakfast but there was NO BREAKFAST at all. He could have stayed at my hotel and bought breakfast if we had known. FALSE ADVERTISEMENT on website.
Joseph, 2-night trip

6/10 Good

The staff was courteous but the building and room was reminiscent of a halfway house.
Tempest, 2-night trip

4/10 Fair

Very strong off putting musty odor in multiple rooms. Would recommend only for short stays. They do allow pets which is the only reason we booked.
Christa, 7-night trip

6/10 Good

room smelled real bad and dirty
Tim, 3-night trip

4/10 Fair

Highly disappointed

Parking was easy, you obtain a parking permit from the desk upon check-in. Staff was easy to work with. The room was not well maintained. It was Apparent that upkeep and maintenance has been deferred or ignored. Old and damaged kitchen cabinets, the refrigerator was clean on the inside but the outside appeared to have dings from being moved around. The microwave had not been cleaned and there was smelly, old food under the turntable. The kitchen fan was oozing greece. The bathroom door needed cleaning and painting. The carpet needed shampoo or replacement. The bed skirt had food stains and was not properly adjusted to the bed. The walls were dirty with what appeared to be food drips or some other substance. The nightstand had been damaged and needed to be replaced. Overall, the room needed a complete overhaul.
Judith, 1-night trip

10/10 Exceptional

Quite
Antonio, 1-night trip

6/10 Good

The room had an odd stale cigarette smell. We didn't ask to switch rooms since we were only staying 2 nights. Breakfast was coffee and some granola bars. Nothing special.
2-night trip

8/10 Very good

The main reason I gave 4 stars was that when I went to shower, the water was lukewarm—not even hot—and the shower pressure was too weak for the water to flow properly. I felt quite cold while taking a quick shower. Additionally, there was no hairdryer available. I mentioned this to the receptionist, and she made a note in her book. Otherwise, the room was clean and quiet.
Seyrahn, 1-night trip