Xambé puts you within a 10-minute drive of Tulum Beach and Tulum National Park. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Apartments offer up nice touches like premium bedding, rainfall showerheads, and bathrobes. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Property size
28 apartments
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Pool/Spa
Outdoor pool
Internet
Free WiFi, with speed of 25+ Mbps
Parking and transportation
Free self parking on site
Food and drink
Coffee/tea maker
Bedrooms
Premium bedding
Bed sheets provided
Bathrooms
Shower
Rainfall showerhead
Toilet paper
Soap
Hair dryer
Towels provided
Free toiletries
Shampoo
Bathrobes
Entertainment
55-inch Smart TV with digital service
Laundry
Laundry facilities
Work spaces
Desk
Desk chair
Comfort
Air conditioning
Ceiling fan
Pets
Service animals exempt from fees
Pet friendly
MXN 1000 per accommodation per stay
2 total pets
Pets allowed in specific rooms
Welcoming cats and dogs only
Deposit: MXN 1000 per stay
Food and water bowls are available
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Elevator door width (inches): 35
Tile flooring in room
Wheelchair-accessible path to elevator
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Housekeeping (on request)
Window screens
Luggage storage
Blackout drapes/curtains
Iron/ironing board (on request)
Mobile key entry
Mosquito nets
Banquet hall
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
First aid kit
General
28 rooms
Connecting/adjoining rooms avaliable
Fees & policies
Optional extras
Housekeeping is offered for an extra charge of MXN 500 per day
Pets
Service animals exempt from fees
Pet deposit: MXN 1000 per stay
Pets are allowed for an extra charge of MXN 1000 per accommodation, per stay
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Also known as
Shambé
Xambé Tulum
Xambé Aparthotel
Xambé Aparthotel Tulum
Frequently asked questions
Does Xambé offer free cancellation for a full refund?
Yes, Xambé does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Xambé ?
Yes, there's an outdoor pool.
Are pets allowed at Xambé ?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 1000 per accommodation, per stay, and there's also a deposit of MXN 1000 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Xambé ?
Yes, there's free self parking.
What are the check-in and check-out times at Xambé ?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Xambé and nearby?
Xambé has an outdoor pool.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
2/10 Poor
Nov 18, 2024
Save your money
We payed extra to have a hottub only to find out they didn’t have hot water
Michael
Michael, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 1, 2024
The stay was amazing, we had so much space & it was beautifully designed. We got help with everything we needed. The location is up & coming so it isnt walkable but we got help with transportation around Tulum which helped our experience tremendously. We would definitely stay here again.
Nahje
Nahje, 4-night romance trip
Verified Expedia guest review
4/10 Fair
Aug 24, 2024
The water was cold every single day. I couldn’t take a proper shower because the shower head had the water flying everywhere. The people at the front desk always went missing and you would have to yell hello for a few minutes to find someone.
Britney
Britney, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 27, 2024
Jairen
Jairen, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 5, 2024
Beautiful hotel and beautiful host. Super nice people. We had an amazing stay and can’t wait to return.
jason j
jason j, 5-night trip
Verified Orbitz guest review
10/10 Exceptional
Jun 10, 2024
The reception was amazing and the interaction with the staff of Xambé was so pleasant!
Oscar
Oscar, 3-night trip
Verified Expedia guest review
8/10 Very Good
May 28, 2024
Brand new beautiful hotel. I loved that it was in a quiet area -- there's still construction happening nearby like most of Tulum but overall was a great stay.
Jennifer
Jennifer, 4-night trip
Verified Expedia guest review
10/10 Exceptional
May 19, 2024
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
kourtney
kourtney, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
May 10, 2024
Beautiful modern room.
Andrew
Andrew, 1-night trip
Verified Expedia guest review
4/10 Fair
May 4, 2024
My partner and I booked the grand suite at this hotel which mentioned we would get the yard, pool AND outdoor spa tub. Upon check-in we were given just a normal apartment with a tub in the balcony. We tried to resolve the issue with the hotel for many days but they refused to give us the room we actually booked and stopped helping on getting a refund. Stay away from this hotel!! They have false advertisement and horrible communication. Save your money and go to a more reliable hotel.
Promi
Verified Expedia guest review
10/10 Exceptional
Apr 28, 2024
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed.
I would stay there again, the only con I didn't like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
Omar Alexander
Omar Alexander, 4-night family trip
Verified Expedia guest review
6/10 Good
Apr 21, 2024
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
Toby
Toby, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Apr 16, 2024
Maria
Maria, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
Apr 15, 2024
Very beautiful place to stay
Nicholas
Nicholas, 3-night romance trip
Verified Expedia guest review
2/10 Poor
Apr 10, 2024
I was almost captured and extorted by cartel police. This place is unsafe. I was nearly killed and kidnapped.
Boris
Boris, 4-night romance trip
Verified Expedia guest review
8/10 Very Good
Apr 8, 2024
Quiet location, 15 min bike ride to beach
Restaurant 10-15 min walk
Room spacious, rooftop pool is great
Staff are friendly and helpful
Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival
Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
Tracy
Tracy, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 4, 2024
Great place to stay in Tulum
Uyirendiren
Uyirendiren, 4-night trip
Verified Expedia guest review
2/10 Poor
Mar 29, 2024
I got in and it was the first day for employee. He told me I couldn’t have the room that I booked because tigers would eat my dog. I think that I was the only person there that night. There were no other guests for my first 2 days. The place where hotel is located has a lot of construction so construction workers all over the place. Power went out for two days and I was alone so I felt very unsafe. There was no running water either during those two days. Two couples ended up showing up. There is no amenities. No shop. No coffee. I asked for water but they were out of that. Nobody speaks English. The place is very small. 4 floors with 4 rooms on each. I ended up leaving 2 days early and paying for a different hotel room to feel more safe. I guess you get what you pay for but underwhelmed.
Lindsay
Verified Expedia guest review
10/10 Exceptional
Mar 14, 2024
Quiet getaway for those looking for a more intimate jungle feel. Plenty of development in the area so be mindful that you still will be in a neighborhood that is actively undergoing construction. Would book again for multiple couples trips.
Lawrence
Lawrence, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Mar 11, 2024
I absolutely loved everything! Ill be back.
Jabari
Jabari, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jan 17, 2024
Brand new and very nicely designed! The room was very clean when we first checked-in. Easy comunication with front desk through whatsapp.
worth mentioning: if you book just book 1 bdrm, they might reserve the other part of the appartment to other guests which can be heard as if they are in your own room! This is an issue with the layout and guests can be heard a lot! So the design is that each floor has 4 big appartments with a kitchen, 2 bdrm and 2 bathrooms each. They are designed such that, 1 bdrm and bathroom can be seperated by a door and booked seperatly based on the reservations. If that is the case, the other half of the appartment can be reserved by other guests!
Kliti
Kliti, 6-night romance trip
Verified Expedia guest review
6/10 Good
Jan 7, 2024
lesa
lesa, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 6, 2024
Very new property. Beautiful rooms and views. Amazing rooftop pool. Friendly and helpful staff. I would stay again!
Donald
Donald, 10-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jan 6, 2025
Excelente lugar!!
Lugar super bonito, cómodo y todo impecable..m super recomendado.. seguro regresaremos