2/10 Poor
Jan 2, 2024
bad
We were waiting for a long time at the elevator. I entered a room and did not find any towels or clothes hangers in it. The bathroom water was very dirty, the bidet was not working, and the shower also needed maintenance. Every time I asked him for a service, the receptionist told me that your reservation was not from the hotel’s website, even when I asked him. To add my stay to my membership so I can benefit from the points, he also told me the same response: I cannot because your reservation was not from the hotel’s website.
khaled
khaled, 4-night trip
Verified Hotels.com guest review