Atlantica Hotel Halifax

Upon arrival to our room there was only one facecloth. Not too big of a deal, I called down for a couple more. Later I turned the bed down and the sheets and pillowcases had hair on them. When I called about it they sent someone up to change them. She said they come that way from laundry. Maybe they do, maybe they don’t. All I know is I have never seen this at any other hotel we stayed at. When I see hair all over sheets I tend to think they aren’t clean. The room was ok, it was a bit rundown. Carpet old, tub had seen better days. When we got up in the morning there was water on the floor where the toilet was leaking. When I checked out I was never asked if our stay was ok. I could go on but that’s a few of the reasons we will never stay here again. First and last time.

We booked a platinum king room which was advertised to include breakfast for 2 people. The hotel argued with us, that breakfast is only included if booked with them directly. They finally agreed to not charge us for breakfast... we had been told by the check in agent and in the dining room that a platinum level room included breakfast. More importantly, the hotel is not accessible! I am using a walker due to surgery and could not access the fitness, pool, hot tub area because the only entrance had stairs. Also, we were staying at the hotel to attend my work Christmas party. The party was hosted on the multi-level bottom floor where they had a lift for one section but it was broken. A staff member mentioned it had not been working earlier in the week. I was on it when it moved about three inches and stopped. It was humiliating not to mention extremely inconvenient. I wasn’t even able to access our buffet meal because it was on the upper level. The hotel is tired and not clean. The chais lounge in our room was covered in stains. The toilet bowl had black stains. This was a platinum level room. Not what we expected at all. When I complained about the inaccessibility, management offered to cancel our booking if we wanted to go somewhere else. REALLY? They offered free parking in compensationand only when we asked to be compensated.

Good central location, but parking was expensive at $20 a night, and found the garage very difficult to navigate in, crowded parking spaces, difficult at times to find a parking space, one night we got the last available space. I was not impressed with the exercise facility. You had to walk through the pool area to get to the room, puddles of water on the floor. The room was very narrow, not much space to get around machines, not many machines, the one exercise bike was out of order. There was nothing provided to clean the machines after use. Our room was spacious and beds comfortable, no problem with the room except that the key cards to let us into the room did not work well, and at one point wouldn't work at all, so we had to go back to the desk and get another one. Not the fault of the hotel, but there was construction going on next door, which started very early in the morning (before *;00 am) We did get a special rate on the weekend we stayed there, which was why we chose this hotel.

It was ok. Wifi was a little sketchy and slow at times. I booked it as a special price online but after booking it jumped back in price. Wasn't impressed with the bait & switch.

We had to change rooms after check in as it was not clean On the second day we returned and did not have any towels clean or dirty He coffee had nor been replenished. The food containers from previous night were still there. A torn piece of paper I left on the floor was still there. Staff are very gracious and accommodating and handled our concerns quickly