Eden Roc Miami Beach

I requested a refrigerator I never got but was billed for requested room service they wouldn't clean the tub which I used after being on the beach so of course it was dirty saying they would not clean the room until I was there for 3 days but I could clean it myself. I had to call 5 times to get my deposit back they held for over a month kept blaming it on accounting and it was a double deposit they weren't even supposed to take my bill was paid in full at the desk upon check out by me. This was supposed to be a relaxing vacation for my birthday turned into a headache and for all the money I spent to stay there.

Our stay was slightly disappointing. Hotel condition was definitely not what I expected or hoped for. Online photos do make the hotel appear much higher end then it really is. Hotel could use some updating & cleaning. I can say that customer service was great. When I spoke to the front desk regarding my original room condition, David did move me to a nicer room in a different building. And when I needed a late check out due to my flight departure, Rene was VERY accommodating!

Poorly managed, overpriced, would not return.

Chose this hotel for a girls retreat. I had three criteria for the hotel: balcony with an ocean view, had to be directly on the beach, two full sized beds (my friend and myself). I scoured dozens of hotels and it was wild how few hotels could fulfill these characteristics without costing over $1000 a night. Eventually we found this one and it was an incredible few days away from my family with my friend. The balcony was large and we spent most the late afternoon hours on it drinking wine. The room was spacious and the bed was comfortable. The design of the hotel was fun and eclectic. Overall it was a wonderful few days of relaxation and rejuvenation.

This was one of my worst hotel experiences ever. The service is horrible beyond explanation, the staff are rude, will lose your credit card, forget your orders, yell at you if you ask a simple question and flat out ignore you. The hotel itself is dirty and outdated and the photos do not match the actual experience. I wish I had looked into this place more before booking and hope I can save anyone else the trouble by writing this review. Do not stay here under any circumstances!

The shower in my room was broken they promised to switch the room they didn’t that was supposed to take the resort fee off they didn’t I was very disappointed

I'll be as comprehensive as possible: Pros: 1. Great location, great beach, lots of sun on beach that lasts throughout the day 2. Room had amazing view 3. High-end hotel, service was inconsistent, sometimes good Cons: 1. Main lobby hallway by elevator smells like rot 2. Mostly long lines at reception 3. Once or twice we called for assistance and it never came to our room, person on the phone was rude like we were inconveniencing them and hung up quickly 4. The food is VERY expensive. $5 dollar toast side with your breakfast, you get one piece of toast! Pina coladas are $17 or $23 depending on size 5. The junior suite says 600 square feet on hotels.com, but we were not in a 600 sq ft unit. Although it was nice, it was no more than 350-400 sq ft and it certainly was not a suite. It was just one room. 6. The pools do not get much sun, you basically have to get up quite early for it 7. The pool is connected to Nobu hotel and if you use the Nobu hotel pool which has more sun they get mad at you, even though everything is connected 8. No minibar? Really? 9. Inconsistent room service, they said they would clean our room every 3 days on a 12 day trip, and we only had 2 room cleanings in that time

Terrible customer service and zero accommodations this place was a waste of money

Very good amenities. Not the best staff at the front desk. But still very chill hotels

Legendary room seemed it was too basic it didn’t have any wow factor to it