Motel 6 Lafayette, LA

I booked my room on Hotels.com and paid. When I checked in at the hotel, they asked for my credit card, which is sometimes normal for any damages etc...but she charged me again! I explained to her I had already paid for the room via this site. She argued that I had only reserved the room. I pulled up my email with the confirmation number and my bank account showing where I paid. She then agreed that yes, I paid. She printed out a refund paper, and while I was standing there I checked my account again to see that she had charged me a second time for the room. So now, not only have I paid for the room via hotels.com, but the hotel itself has now charged me twice. I absolutely do not recommend this place, go ahead fb and spend the money on a nicer hotel and where honesty is policy. I will be awaiting two refunds this week. I work at the bank I use and will get them both.

To many people live there and to much noises, room walls had righting on them

Poor staff and very unclean! This is a low end rundown drug hotel !

The staff was nice & helpful. The property isn't the best but they're in the process of upgrading rooms. They give you privacy.

Good

Good

We arrived early & was dropped off due to my vehicle being in the shop. Well they refused to allow us to check in early so we were were made to stay outside the hotel for over 3 hours in the extremely scorching mid August day in Louisiana! & with our 8 lb mini schnauzer! They checked in two other individuals during those hours that they allowed to go to their room but apparently since our room was purchased online we had to wait until 3 pm... EXACTLY 3PM & not a minute before either! This in spite of the hotel being basically empty with an abundance of vacant rooms! The absolute lack of empathy & basic HUMANITY during a PANDEMIC .. knowing that almost everyone has been suffering severely..some More than others! Through no fault of their own & with very little they can do to change it! THIS is how they choose to treat their paying customers who have purchased a room..at the same rate they charged at the desk! But instead of allowing us to check in into that room in a basically empty hotel (as someone was MURDERED there just the previous day!). Instead they refused to check us in even fifteen minutes early & instead had us stand out in a record breaking SCORCHING heatwave at the absolute hottest part of the day until exactly 3pm!! Outside because the lobby wasnt open to the public & only the outside window was available for check in. I understand that early check-in is at the hotel's discretion however the lack of empathy & basic HUMANITY they showed was UTTERLY DIAPICABLE!

Booked a king-sized bed