4/10 Sæmilegt
29. september 2021
Honestly, it shouldn’t be considered a all inclusive as it doesn’t really offer what one expects nowadays in an all inclusive. First of all I was charged a deposit for towels and still have not been reimbursed, second only one restaurant with set times to eat & no flexibility, third staff is non welcoming even though we tipped every day, the doctor coming to covid test has no consideration of your time and we waited two hours loosing an excursion (Let’s not even talk about the $60 USD fee for a test I can get for free) and last no stocked up fridge of beverages or water daily. The GM tried his very best everyday to make up for the flaws and heard me out everyday kudos to him. Akeem at the bar outstanding service, Raquel in the kitchen and the sweet older lady very pleasant and eager to please. Everyone else needs a course in customer service or hospitality.
Eva Elizabeth, 5 nætur/nátta ferð með vinum
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