2/10 Slæmt
28. júní 2022
Horrible Stay At The Westin Dallas Park Central
On the Hotels.com website this hotel is advertised as a 4 star hotel not sure how that is assigned? This hotel is definitely a 2 star hotel. It's outdated, the furniture is old, the pool is absolutely dirty and disgusting, the staff is rude, the front desk is unprofessional. Housekeeping rudely opened the door to my room at 10:30am walked in my room WHILE I WAS SLEEPING ASKING ME TO CHANGE OUT THE TOWELS! I told her i don't need Housekeeping and I'm sleeping why did you open the door to my room? She said she doesn't know and it's her job? I left my headphones in my room, so I called front desk, they said they were going to check and let me know she kept me on hold and never came back on the line. So i called 10 more times front desk hung up the phone in my face. The other 6 times I called they wouldn't answer the phone. I spoke to some guy at the front desk named Omar (i think) he is extremely RUDE! I asked for the manager and the guy there said Omer was the manager but he told my friend he wasn't the manager today so they are lying to a paying customer!! Tony at the bar is extremely rude!!
Aysha, 2 nætur/nátta viðskiptaferð
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