8/10 Very Good
Jan 27, 2025
Great location for Art Museum and Symphony Center
The Palmer House is a beautiful building with many offerings. This was my first stay since we usually stay at The Allegro or Silversmith. Unless the price was right, I probably wouldn’t choose to stay here again. The boutique feel is overrun by the Hilton brand and there were too many small things that added up quickly. A closet wall sprayed with some sort of brown liquid, wallpaper peeling off in the bathroom, a loose screw on top of the toilet. Too many kids and a less than satisfactory in-room breakfast experience made for an overall underwhelming stay in my opinion. To be fair, I did receive an email explaining how software issues affected communications regarding breakfast service and that items were removed from the bill, which was appreciated. Perhaps my expectations were too high due to my excitement at staying at this historic building, but there are other choices in downtown Chicago that hit the mark for me. On a positive note, the waitstaff in the Lockwood Restaurant was outstanding. Attentive, genuine and warm, they made the entire trip. The prix fixe menu was great and it was a nice opportunity to try the famous Palmer House brownie. The Front Desk staff was friendly and helpful.
Jennifer
Jennifer, 1-night family trip
Verified Hotels.com guest review
