10/10 Exceptional
Jan 21, 2025
Stranded in Missouri
We had a great stay! Check-in was smooth. The staff were professional and courteous. We got to know them over the course of our stay as our flight out kept getting canceled and some staff stayed on the premises due to the weather. Our stay was more than doubled. The manager continued to help us extending the stay. She even helped with laundry detergent and fabric softener. Housekeeping was very friendly throughout the stay. They Brought extra supplies as we ran out and brought us fresh towels as needed. We especially enjoyed the hot breakfast. This helped is reduce costs significantly as our stay continued to increase. Eggs, bacon, sausage, waffles as well as biscuits and gravy! The room was clean and spacious. The refrigerator and microwave were both in working order. The only complaint I had was that the pool was not heated. The manager explained that the heater had been knocked out by a power surge roght before Winter storm Blair which was quite understandable. Over all, it was a great stay and i would recommend it highly.
Graham
Graham, 3-night family trip
Verified Hotels.com guest review