Mercure Hotel Severinshof Köln City

Great hotel, location for the City excellent

On checkin the guy kept speaking German when I speak English. The room was very old and there was holes all over the table in the room

Terrible We were left on the street, at 4 am, outside of the hotel, in a cold, without access to our own rooms!! When I came in around 4 am on a Saturday night (sunday morning) there was another guest standing outside as well. He had been waiting for a while already. The main door was locked, no one at the reception desk. We rang and rang.. and rang some more. Knocked on the door the old fashion way. Nothing worked. After an eternity , we were finally rescued by another guess inside the hotel who opened the door for us. Really???? What kind of hospitality is this...Terrible experience!!!! The next day, I asked to speak to a manager to relay the problem. The front desk attendant told me that one was available to talk to me, adding insult to injury. I seriously hope that someone hire up the foodchain reads this message. It looks like the staff at this Mercury Hotel is in some well needed training!

Paid over the normal rate due to exhibition in town. Asked to complete a questionnaire as I was on business that was ridiculous in its demand for detail, akin to those when requesting a visa to visit China!

My overall experience at the hotel was a good one. The hotel is well located, about 10-15minute walk to the centre. The room was comfortable as well. However, make sure that you are to pay with cash, as they have this ridiculous system where they take a deposit and charge you at checkout instead of checkin. If checking in with a credit/debit/prepaid card be sure to notify them of the charge. I got charged €300 and then got asked to pay at checkout. The service was good as eventually everything was sorted, however I believe that the payment system needs to be altered.