Hotel Astoria

Got a nonsmoking room but the room smelled like smoke. Otherwise, the service was great. Staff was friendly and helpful. I was able to check in early to my room which was nice. The AC worked. There’s free breakfast. It’s a nice break from hostels at a decent price.

This stay was overall good. We arrived later than expected due to a delayed flight, so the 24 hour check in was much needed and appreciated at this time. Check in was fast and we were shown how to find the room. However upon entering the room we noticed we only had 2 very flat pillows: we were so tired we didn’t ask for more but had to ask the following morning when housekeeping were there. Bed was comfy and large regardless. On our second day we were left without toilet paper, which we again had to ask for, and on our third day our soap dispenser was not filled so we had to purchase soap as housekeeping had left for the day. The dove shower gel was good as we have sensitive skin so that was nice. There were no slippers or bathrobes as advertised, and no courtesy kit as stated, so if you need these items bring your own. Breakfast was delicious, however they seemed to run out of everything almost instantly and it took a while to be topped up. The omelette was nice and my partner liked the pastries. The coffee was decent but tiny cups. The location is good for the price, it is not in the centre but a 20 minute walk away which has nice bars and cafés on the way to it, and these are more affordable than in the centre as well. Overall I would recommend this hotel as a budget stay; don’t expect too much apart from a room and it has a lovely garden you can bring your own wine into and have a smoke outside under a cover incase of rain.

While the hotel’s appearance was pleasant, I unfortunately had a trouble with theft. I had a watch and a bracelet, that I chose to keep in my bag in the hotel, as I believed them to be safe. However when I returned home I found both to be missing, very odd considering neither item left my hotel room and that I had kept them in a zipped bag within my suitcase. Hoping for the best, I emailed the staff asking if they had found either the watch or bracelet, to which I received a very curt email saying that nothing had been found. I can therefore only assume that whatever staff had been given access to our rooms, for cleaning etc, may not be trustworthy. Because of the poor way this situation has been treated and bare minimum effort of the staff, I would not suggest staying here.

There was some dirt in my room (one of those little balls of fluff/dust/hair right under the bedside table and the wc was not perfectly clean). The staff was not very friendly and forced me to walk to an ATM because they did not accept a card payment for the "sojourn tax", only cash. I had reserved a smoking room but received a non-smoking room. Good area and decent hotel, but my stay was not great.

Hotel was fine until on the final day the door lock in my room (76) messed up or broke and I was locked inside. I scaled over to the next balcony to get out and eventually catch my train. Hopefully it's a quick fix that gets addressed. The breakfast was good and the staff was friendly.