Kellogg Conference Hotel at Gallaudet University

Hotel was great, although I had a reservation I still had to wait 45 min. To be checked in and it was only 1 person in front of me. The front desk clerk was super slow! I asked for a late check out and he told me he wasn’t authorized to do that and I should call back in the morning.

First they carge you 35.00 a day to park. Then my room smelled like urinecaskeed to be moved they said they could move me to a cheaper room and charge the same price for the room I bought. Then ask for a refund for rest of the nights since service was so poor they said they needed 24hrs notice to do that and I would hav to speak with the mananger in the morning. Then spoke with the mananger who was friendly and respectful but failed to deliver on the promise to make good on the promise to fix everything. Then me and my husband contact hotels.com to try to fix the hotel's errors the manager and director refused to speak with them by not amswering. Then we spoke to someone in the front who asked the director and they told us to call expedia.com I stated that's not who we booked through they wanted to debate aboutnit finally the director came out to speak to bbn us.The director came out and was trying to undermine and not listen to our concerns and tried to brush us off and keep our money and make us stay and then to as personal questions. Just all around poor hospitality period. Never again will this place get my money.

The hotel is marvelous. So clean, so accomodating. Have shuttle bus to/from Union Station, up til about 7pm. Great location. WIthin walking distance of a cluster of restaurants. Very helpful employees. Very clean. I will definitely stay here again. We had a free breakfast and it was fantastic.

A great place to stay. Quiet, peaceful and with helpful reception staff. We had a large, comfortable room with sitting area. The shuttle service to Union Station ensured that getting around was easy

Found a large amount of hair in my bathroom. It was in the tub and around the toilet. A housekeeper came in a with a lint roller to clean it up but I still found many pieces. Calling the front desk is a hassle. You press zero (which you would expect to be guest services) but you’re transferred to reservations in a different state. Why would I need reservations if I’m already there? Upon checking out at 4am, the night auditor failed to ask me how was my stay or made any kind of small talk at all. The check out process is time consuming. Especially when you’re rushing to catch a train or plane. I almost felt like I was at a doctors office. The campus is beautiful. That was the best part. Check in staff was great. My biggest thing is cleanliness and condition which this hotel lacked. I don’t think I’ll stay again.