I bookmarked my hotel 4 months ago and even received a confirmation on our booking a few days prior to arrival. We arrived at the hotel to find it run-down and beginnings to crumble. As we attempted to check-in, we were informed they were overbooked and needed to contact hotels.com to address. After several unproductive phone calls, AND an additional charge on my card, we were informed there were no more hotel rooms anywhere close. At this point, we were now exceptionally late for our events, in the hole for more money and had no hotel room. We booked an experience that was now ruined. This was a colossal waste of time, and has tainted my experience and will prevent my future use with hotels.com.