Holiday Inn Express Hotel & Suites Portland-NW Downtown

One of the great options in NW Portland! Thanks for a great stay just blocks from my son's apartment. Great neighborhood too!

Fact is, despite some issues, we WILL return! Easy to find, lotsa parking, fast check-in. Had reservation, decent discount, fair price. Dicey area--I wouldn't go for late night walk but DID go across street to Italian restaurant on front desk clerk's friendly recommendation (pricey but decent, seated within 15 minutes). Back to hotel: Room kinda dark, appeared clean, a bit small but super comfy beds, lots of quality pillows. Frustration: no place to plug in phone charger. Moved bedside table to unplug clock (wish I didn't have to choose)! Lamp has built in access for old style laptops that needed phone outlets! Went to pool for a bit, no one else there so pleasantly quiet. Water was very warm, yes! Stopped in very small gym but no one there--love the water dispenser there. Back to room ... quiet all night, no street or hall sounds, no thumping from neighbors, etc. Uh-oh, what did we find in the dresser drawer?? Previous guest left behind a drawerful of clothes.and maid didn't clean drawers, oops! Too many free adult channels on TV, found NO kid/family/cartoon channels and no paper guides to help. Slept WELL all night. GREAT night! Up in a.m., forgot toothbrush/paste, started to do mouthwash--UGH!! USED!!! NOT NEW BOTTLE!! Desk gave me free toothpaste/brush (NEW! lol), apologized. FANTASTIC BREAKFAST. Eggs, sausage links AND patties, oatmeal, pancakes, super cinnamon rolls, yogurt, etc. Nice lady, hard worker! Checkout--super friendly gal! Overall? We'll be back!!

The pillows & beds are smelly, I feel someone used them before us & you did not clean. The room’s carpet is so dirty The hallway is so smelly, I can smell right away after getting out elevator Everything else are good, everyone at hotel very friendly!

I was charged $102 for the night but my receipt that I got was for $88.42. I called and hotels.com refused to honor that rate

Super helpful staff. Good central location. Nice dining area. It was nicely decorated for Christmas. There was a cocoa station with marshmallows and candy canes. That's a nice touch. I found the bed to be too firm, but my partner didn't. We both agreed that the pillows were of good quality. This might be our new go-to hotel when we travel to Portland.

Normally, we love staying anywhere within this chain. We have across the country. Without fail, the service itself feels very cohesive. Wonderfully kind staff, very clean conditions, and so on. However, this Portland location was not so great. My wife and I went out for a romantic time away. Upon arriving at this location, the staff was very unfriendly seeming. They were not warm, to the point they seemed almost weirded out by our presence. I felt unsure about staying there from that moment on. The person who checked us in was not conversational, very short with us, and took a phone call while helping us. Thus, we stood there waiting for quite a few minutes. Our room had a wrecked chair in really bad shape. You could easily pick up another one from a thrift store in considerably better condition for under $10. The shower was very difficult to operate. There was no creamer or sugar for the coffee provided in our room. Their elevator was questionably slow. If you need somewhere to sleep and get out of, this is certainly in an excellent location. Perhaps their staff was overloaded. But for being a part of this chain, I’d just as soon have booked a cheap motel.

Rooms we not updated and pretty small.

I like it a lot and I recommend the hotel. The surrounding place is meh...

Very clean and comfortable. Friendly staff. Would definitely stay again!

Nice accommodations. Close to many good restaurants. Easy access to 405. Pretty great breakfast, included with our stay is one of the better ones I’ve experienced offered by a hotel. Would definitely stay there again! Didnt use the pool not Jacuzzi, but was told they’re bothheated!