Novum Hotel Gates Berlin Charlottenburg

The hotel is well maintained and in a good location. There are lots of restaurants and services nearby and the metro and bus to the airport right outside. My only feedback to the hotel was about their policy surrounding the breakfast. They wanted me to pay for all 3 mornings when I first checked in. By doing that I could get a few Euros discount. If I didn't pay up front, it was 2 Euro difference per day. I really don't agree with this policy. If you are giving a good service you shouldn't be forcing customers to commit to something they haven't tried. If it's good, they will come back. Otherwise, the hotel was good.

Beautiful rooms! We loves everything about it!

There are a number of issues with this hotel. Rooms: we had the family room. It was spacious but hadn’t been cleaned properly. There was a cm of dust under the bed, along with some chips and Lilly wrappers. The bedside tables were also very dusty. Reception: Only one person working on the front desk so you frequently had to wait for key drop and collection. There is only one small lift to service the building and it only fits 2 or 3 people. Location: is really good. Lovely street close to a range of restaurants. Value: I booked two rooms. One for my family and my parents. When o booked the comfort suite, my booking defaulted to one adult. I checked the price for two adults and it was exactly the same price. On arrival I was charged an additional 140 euros although the rate was the same on hotels.com I made an enquire with Novum and they never responded. Hotels.com didn’t bother checking rates either. The service for gold customers has been appalling and Im considering switching to a competitor. I booked 130 nights of accommodation in 2019.

Great location in Charlottenburg, proximity to public transportation

Good hotel, close to transportation and the area is full of nice restaurants. The staff is super friendly, always helpful. Room is pretty small and we were 4 people, and they only left 2 bath towels, so everyday we had to go to the reception to get more towels.