Bastion Hotel Utrecht

Stayed here for one night with family. The receptionist was moderately grumpy although the bar woman later much friendlier. I used the stairs and on every floor the cleaners cupboards were open with the trolleys sticking out not properly put away. The rooms were on the small side and the bathroom pokey. the beds were comforable and the room temperature fine. My biggest gripe was the smoking lounge which is situated in the lobby immediately as you walk in. the door was never closed so the downstairs smelt of cigarette smoke. I'm an ex smoker but still found it offensive, I thought we'd moved on from having to breathe second hand smoke. Also the pool table and television were in there but I didnt let my kids go in because of the smokers. We went into utrecht by tram in the evening and were up and off without breakfast in the morning so it was really just a place to put our heads down , so it served that purpose. I would not stay there again .

Staff are good, food is good, bar is good. Rooms are old, beds are worn out. Cobwebs in the room. Stayed quite a few times at this hotel over the past years, but the rooms really let this place down. Don't know quite why it has got this bad, but I wont be back.

AC did not work in the middle of July with 42°, wifi did not work, no answering the phone in the front desk desk. They gave us no solution. Refuse to switch rooms, refund or even provide a fan. We slept with the window open with all street noise and sweating all night. The only positive thing was the Free parking

Great service everyone is very friendly. The Hotel is older compared to other Bastion Hotels we’ve stayed at. We booked a luxury two single beds, expecting a room which is pictured, but the rooms are very clean but just outdated. Again no complaints about service.

I booked two rooms,i checked in for the first time before 24:00 and it was ok, but the second room we came to check in at 00:30 but no reception was there ,only kitchen employee who refused to check in for me for no reason and it was very bad hospitality!

the hotel was located within a 5 minute walk from the bus and tram station so taking either modes of transportation back into Utrecht was simple. the room was small but had everything we needed for our two night stay the bathroom was very small and hard to turn around in the shower the bathroom sink was equally shallow and small and filling the water bottle had to be done by a cup. Also easy to overflow the sink when the tap was on too full. overall, the property suited our purposes for a short stay.

Room is small and bathroom very small. Heating is not working, only cold air given. Breakfast was poor but had some file fish and some old fruits.

Very good value. Secure parking and polite staff. Rooms were clean and spacious.

Ideal for our stay. Parking excellent. Staff at bar and restaurant are expected to do all jobs resulting in a long wait to be served. You need a dedicated bar staff or manager and one for the restaurant.

Good hotel for the price. Approximately 2.5 km from Utrecht centre. Good public transport network servicing this area.