Best Western Plus Ramkota Hotel

Check in wasn't very pleasant. The "clerk" acted aloof, felt like we were wasting her time. She did check and confirmed our room was ready. However, she had no problem letting us know we had to pay an extra $25 to check in 2 hrs early. We drove over 4 hrs. to get to the hotel. Earlier that morning we had received our 1st Covid vaccine, and we just wanted to get into our room early so we could rest for a couple of hours. The vaccine made us tired and achy. We wanted to explain why we were early, but she wasn't willing to let us explain. We were the only ones checking in at that time. The room had unclean counters with beverage markings that were sticky. There were pieces of sticky candy on the carpet. I stepped on a piece of glass on the carpet and drew blood. Was it even cleaned? After our cool reception at check-in, we didn't bother to share our findings.

We went for a dart tournament. There were alot of people staying there. We were there for 3 nights, there was no room service and with three females in a room we needed some basic services. We did call down to get toilet paper and new towels and they were prompt about getting them. There was something that appeared to be dried cheese in the kleenex box and the beds were very uncomfortable.

During this pandemic, it was nice to have the friendly staff taking care of what we needed. Only problem I had we the refrigerator was not working and I don’t believe it was cleaned out from the people before us because it smelled like something died! Would have liked the rooms cleaned daily too

Reserved a suite with a tub but got a suite without one. The bed was beyond uncomfortable the floor felt better. Under the pullout couch was so gross and clearly was never cleaned the garbage under it was nasty. Bathroom floor had food crumbs and dirt along with water spots all over and pretty sure the washcloth was used to “clean up” because

Everything was pretty good. However, there was an incredible amount of chlorine in the water. It even really permeated the air as well.

Everything was great.. just the pool didn’t had enough towels.. always short on towels

On the website it states rooms are left empty for 72 hours between guests. There is not an option for early checkin, but when checking out I was informed we couldn’t have a late check out because they need to spray the room and it needs to sit for 5 hours. I have a neighbor that uses this disinfectant and you are able to enter immediately. In addition to being lied to 2 of the 4 sprinklers in our room were broken and the pool side entrance door was also broken “ from people partying the night before”. The hot tub was Luke warm at best. My kids did have fun swimming- but they would have had fun swimming anywhere. Overall not a good experience.

The only great thing about the hotel was the pool area for the little one. They gave us bracelets to keep track of people in the pool area, totally worthless. It was so crowded at the pool and not one person came around looking at bracelets. Not exactly Covid friendly either with how packed it was. The food from the hotel was mediocre. Would be better off going out to eat or delivery from outside of the hotel. Was upset when I found that the hotel shampoo and conditioner bottles from the hotel were practically empty. Doors were not insulated either so could hear everything in hallway throughout the night. Most likely will not stay here again.

Love love the water slide! So much fun! The rooms have been updated.) But there was hair in both beds. That was our only complaint. Great location. Will stay again!

The staff were extremely friendly upon checking in, including the staff handing out breakfast. All staff wore masks properly. Almost every guest we saw was refusing to wear a mask. Even in the breakfast area where it said "required" on big signs. We live in a city with a mask mandate and I was extremely disappointed in the mismanagement and lack of control of guests and their blatant disregard for public safety. Additionally there were about 12 small children in the hot tub at all times, with no parents and not one staff member being vigilant about this issue. On the Saturday night we stayed, my sister and mother roomed next to what appeared to be a huge hallway party. She heard a lot of yelling and other guests were yelling at the rowdy guests as well. She did not want an altercation so she did not complain at the time but I have to be almost certain management was notified by the other guests. Needless to say she woke up to a hallway full of beer cans and cups. The pool area was freezing as well, and the pool was really the only reason we picked this hotel. But with my children's teeth chattering about an hour after swimming we really didn't get much out of our stay. The rooms were nice and spacious. Definitely will not be staying here again, at least until the pandemic is over. Highly disappointed 😞