Overall experience was good, but the process of uploading identification before checking was horrible. I uploaded the documents, and the app said everything was good, but then I would receive an email 15 mins later that the documents were not accepted. Had to do this process no more than 10 times. At check-in only 1 of the 3 people staying got clear instructions of how to access the property, and which room we were staying in. The property itself was great, and we had no issues, but the communication before check-in was not very clear on how to access everything.