The Ritz-Carlton, Berlin

I stay in hotels every week travelling with my job so I have became quite discerning. I can not fault this hotel. It is immaculately clean and room and bed were extremely comfortable. But what really sets this hotel apart are the staff. From reception to housekeeping and bar staff all are friendly and super professional. I was alone here on my birthday, I did not mention this but the check in staff noticed. They did not make a fuss (or let me know they knew) but treated me so warmly. They went out of their way to chat to me and make sure I had everything I needed. When I checked out the following morning I was informed that my bar bill was complimentary which was such a lovely gesture, I was quite touched by this as they could have easily just ignored it. From beginning to end my stay was perfect and you can’t get any better than that.

Out of all the hotels I've ever stayed in, this was without a doubt the hotel with the best customer service. Everyone from the valet, front desk, to room service, was incredibly helpful and kind. They went out of their way to treat you like a human being and not just a traveler. Every time I return to Berlin, this hotel will be at the top of my list. The room itself was extremely comfortable and spacious. Wonderful bed!

The Ritz is an excellent Hotel and one of my favorites. Located in the Potsdamer Platz area and close to so many landmarks within walking distance. This hotel never disappoints.

The facility was was very nice as you would expect from a Ritz property. However, a few less-than-ritzy things dropped my rating. The toilets are located in the shower. Not next to it - IN the shower. So you will need to dry the floor surrounding the toilet after each shower if you hope to use it later without getting your clothes wet. The second demerit was the missing and moldy grout in the shower. We were not happy about having to stand in the mold lines around the drain. Not what you would expect here. Last, the elevators stopped working at one point during our stay. Although they were scrambling to figure out the problem, there was no notification to residents or adequate signage posted to work around this inconvenience. Altogether, there did not appear to be a well-documented plan of action for such an event and I would expect more from this hotel. If this were a Marriott or Hilton property, I could overlook such details. But for a Ritz-Carlton, this should be unacceptable.

Location was incredible and service was great! Only issue we had was that our room was a bit tired. We had, for example, mould in our shower which is unacceptable for a Ritz property. Would I recommend- absolutely! You can’t beat the location.

Perfect location, beautiful hotel. Walking distance from all the major tourist sites.

As you would expect this hotel really is 5* Great sleep - good mattress and pillows. Excellent location. 300m from the "House of 100 beers" Fantastic selection if you are a beer drinker. But probably of no interest if you are not!

The room is perfect and the service of the club lounge is wonderful. The waiter and waitress in the club lounge are friendly and attentive. However, the check in staff I met on the first day was not as friendly as them. He had no smile in the whole check in process and I didn’t feel welcome at all

Room was nice, but not upto the price of the room. Bed was exceptionally comfy though. Bathroom was amazing, shame the room wasnt as luxurious! Electricity in the room didnt work, asked to wait in the room at 2030hrs, 1.5hrs later I had to chase reception when an electrician then came 20mins later. Sadly this wasted my birthday evening, which was the whole point of staying here. Electrician then informed us he had been sat in the staff room all evening! Moved to das stue which was exactly what I expected and excellent value. Showed the Ritz up

Most impressed by friendly staff. Breakfast was tasty with nice variety.