Stewart Hotel

it was so bad we left before the first night

While the staff was pleasant and helpful and the beds were decent, there was an awful smell in our room. I have been to NY numerous times and realize city noise is the norm, however this hotel sits on top of a fire station and it is VERY LOUD! Had trouble sleeping even with earplugs. Rooms are bigger than normal, but the bathroom is TINY and not in good condition.

The rooms were decent size when you consider it's NYC but bathroom was thr tiniest I have ever seen and cramped. Things were not working initially like gas stove, air condition and just to report it and get it fixed it took hours. There isn't any one to provide information and everything is routed to front desk who are always busy with checkin. It's a big hotel but a personal touch is completely missing. It's like you rent a room and no one cares. When you report multiple times or scream then someone might help you out. For late checkout for 1 hour they were asking $75. The towels were torn, no ice machine or facility available, coffee mugs were stained and several such other things were not right. Also there was a so called facility fee $35 per day which was told at the time of checkin (later due to issues reported with facilities, hotel revoked that charge) The only thing that works in its favor is the location, right off the Penn Station. I would avoid it in future

Great location as i was in town for a concert at MSG. Room was ok, but nothing exceptional. Bed was comfortable, bathroom clean, but again, pretty basic.

I love this hotel...convenient Midtown location, safe in the evening, always clean, INCREDIBLE staff.