Does Jacy'z Hotel & Resort offer free cancellation for a full refund?

Yes, Jacy'z Hotel & Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Jacy'z Hotel & Resort?

Yes, there are 2 indoor pools and a seasonal outdoor pool.

Are pets allowed at Jacy'z Hotel & Resort?

Yes, dogs are welcome, with a limit of 1 total. There's a charge of SEK 300 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Jacy'z Hotel & Resort?

Yes. Self parking costs SEK 350 per day. Electric vehicle charging is available.

What are the check-in and check-out times at Jacy'z Hotel & Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 10:00 AM.

Is there an onsite casino at Jacy'z Hotel & Resort?

No, this hotel doesn't have a casino, but Casino Cosmopol Gothenburg (5-min drive) is nearby.

What is there to do at Jacy'z Hotel & Resort and nearby?

Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and enjoy a swim in one of the 2 indoor swimming pools. Jacy'z Hotel & Resort also has 4 bars and a seasonal outdoor pool, as well as a 24-hour health club.

Are there restaurants at or near Jacy'z Hotel & Resort?

Yes, there are 3 onsite restaurants, featuring American cuisine.

What's the area around Jacy'z Hotel & Resort like?

Jacy'z Hotel & Resort is in Centrum, a short 8-minute walk from Ullevi Södra Tram Stop and 6 minutes' walk from Nya Ullevi Stadium.

Jacy'z Hotel & Resort, Gothenburg: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Nov 17, 2025

From check in to last day it was impeccable, staff where so kind and helpful, rooms where beautiful, spotlessly clean and so aesthetic, the spa was insane, if you do anything, just go do this spa, absolutely incredible! The pools/saunas/atmosphere/staff/food/drinks everything was just incredible!

Shaena, 1-night trip

10/10 Exceptional

Sep 9, 2025

Super friendly staff, nice clean conditions, will stay again for sure

larsen Peter, 1-night trip

10/10 Exceptional

Sep 18, 2025

Will stay there again

Very nice stay. Hotel really surprised me positively. Great atmosphere, nice room, great dinner at the Asian restaurant and - for hotel standard - good gym.

Christian, 1-night trip

10/10 Exceptional

Sep 19, 2025

Defo stay again!

Everything was amazing. So many bars and restaurants in one place. Indoor and outdoor pools. Relaxation areas.

Olivia, 2-night trip

10/10 Exceptional

Jul 7, 2025

Had a great stay. Beautiful hotel, easy check in and loved the spa experience. Room was very quiet and clean. Highly recommend.

Amy, 1-night trip

10/10 Exceptional

Mar 12, 2025

Perfect stay

Very nice and ambient hotel Food and beverage are outstanding Lovely atmosphere Beautiful spa

Maria, 2-night trip

10/10 Exceptional

Jun 27, 2025

Beautiful hotel, had a great stay, it is a bit of a walk to the centre of town, about 25 mins, but otherwise excellent, the breakfast spread is probably the best I’ve seen anywhere and I’ve travelled a lot. Overall excellent.

Phil, 1-night trip

10/10 Exceptional

Feb 18, 2025

amazing stay

Amazing everything was so good! clean hotel with incredible facilities, beautiful place and friendly staff

Ruwaila, 1-night trip

10/10 Exceptional

May 18, 2025

I had a fantastic stay here at Jacy'z and it was my second visit. On this visit it was quite quiet, which I enjoyed, particularly as I had a chance to participate in all the amenities in a calmer atmosphere. Friendly and hard-working staff.

Monique, 1-night trip

10/10 Exceptional

Jun 3, 2025

Amazing service 5 star service. Highly recommend. I would come back no hesitation. ⭐️

Lisa, 1-night trip

10/10 Exceptional

Apr 1, 2025

Loove it

Love this place. Clean, comfortable, nice vibe, good breakfast. The only negative thing I can think of was the small towels and the location being a bit far from the city.

1-night trip

10/10 Exceptional

May 7, 2025

Jacy'z loves up tk the hype and more!

What can I say.. This hotel certainly lives up to the Hype this drew me to book Jacy'z. Booked an overnight stay with use of spa. Decor is out of this world, facilities, great music in general areas. Staff are helpful and friendly. Highly recommend!

Danielle, 1-night trip

10/10 Exceptional

Mar 8, 2025

The service was welcoming, housekeeping was helpful. The dark room experience was 10/10 you just don’t know how needed it is until you book it!!!

Bennise, 1-night trip

6/10 Good

Feb 20, 2025

Overall average, staff were not really helpful, staff was not welcoming. Clean room

Esther, 1-night trip

8/10 Very good

Mar 15, 2025

Great stay and only improvements would be a phone in the room as if anything wrong in room you have to physically go to reception. Everyone getting spa time at the same time of day is too much and should be spread out to avoid crowding. I would point this out at check in and offer upgrades at that point if required.

debbie, 2-night trip

6/10 Good

Dec 20, 2024

birthday

lack of communication & took ages for my room to be sorted , wasn't informed that i would need to pay extra for the spa . service at gogo restaurant was amazing from my server & receptionist at front desk who booked me in last minute

shantae, 1-night trip

8/10 Very good

Mar 13, 2025

Stunning hotel

The stay was very good. The spa was stunning. It was very busy so nowhere to rest as all beds were taken. There was no tea or coffee facilities in the room. The bar is expensive too! Our check in wasn’t great, there was no explanation how to use the lift, what floor our room was on, if the spa access was valid on the second day and what time, we had to keep pestering, basic information should be explained at check in. Also our session was 3:15 but only checked in at 3 so had to rush to get to spa to get our 2 hours. But overall worth the trip, the hotel is beautiful! ❤️

Simone, 2-night trip

10/10 Exceptional

Apr 23, 2025

Great experience. Only stayed at the hotel for 1 night but I tried to experience majority of things going on. Part of my night included two hours in their pool club, access to steam room, sauna, heated pool(s), service on day beds. Although because it does get quite busy it's hard to get a day bed near the upstairs pool, but if you want quiet there is a fire room away from the pool which has an ample amount of day beds. Staying in the medium JQ room which is higher up in the building, great design, able to cast to TV, and connect to Bluetooth speaker, mini bar (prices weren't too bad). Bed was interesting, it was a little softer than I would like but that's down to personal preference. Didn't get to experience the JQ bar, I believe it's closed certain days of the week. Had dinner at the Gogogaga restaurant, wasn't really a fan of the food. The drinks were good. Drinks at the lobby bar was nice, background music and can play games with friends I definitely would stay again. I would like to try the large rooms, and try the Jacyz rooms (which are lower in the building so don't have much of a view but are cheaper)

Vivienne, 1-night trip

6/10 Good

Jan 4, 2025

Fine, though less than expected.

The hotel room was nice, though we stayed in the JQ upper floors, and there the rooms, for example, did not have drawers in the night stands, didn´t have much closet space, did not provide additional toiletries, etc. Overall the room was pretty but very basic in its functionalities. The breakfast was really good, which we enjoyed. Would be nice to have more vegan and lactose free options. The spa was also very basic, with one dry and one steam sauna, and a couple of pools. The warm pool was VERY unhygienic with dirt specs floating all around. This is the main reason for my lower grade of the hotel. We also did not like the feeling of so many add-ons. Stay longer for x amount of money, take the robe for x amount of money, etc etc. One gets the feeling of being commodified and like they´re after your money.

Divia, 1-night trip

8/10 Very good

Mar 17, 2025

Where do I start ... overall the place was lovely the hotel room was really nice clean , the decor was really nice the atmosphere was amazing the staff was amazing except one at the restaurant he refused to give us food and said to us that we were over fully booked thank God there was a nice gentleman in the mini bar I didn't catch his name but he was so helpful and we sat at the mini bar and then he made sure that we got a space to sit down in the actual restaurant and we was able to actually have some food. its a shame alcohol wasn't allowed in the rooms only in the spa , also I wasn't happy that there wasn't no shops around so in the middle of the night if I wanted something to eat there wasn't nothing to eat. I also would say why don't the rooms have a usc c port and a usb port as that a universal thing and it would be easier to charge your phone or tablet. I did not appreciate going downstairs speaking to someone behind the desk for them to see what I look like asking them for towels because we ran out they took an hour to come up and bring the towels when we got the towels they were hand towels which we asked for body towels which wasn't unacceptable.

Rennie, 1-night trip

6/10 Good

Apr 12, 2025

Staff give different prices :(

A stunning hotel with a great atmosphere. Games, table tennis, shuffle boards, pool table and interactive golf all free of charge. Complimentary tea/coffee/water on level 3. Room was clean, comfortable & had robe and flip flops provided. Close-ish to town centre (15-20 mins walk). We also had the option for late check out until 1pm (100SEK/ £8 per extra hour). Be aware that Archie’s restaurant is only open Fri-Sun, but you can have Archie’s food in the lobby area for the other days. Great cocktails at Gogogaga skybar. Cons: We were denied being served at the pool club due to our session being almost over (It was 4:50pm. We still had 25 minutes and only wanted 2 cocktails). Later that eve, we asked if we could change the pool access time for the next day to a later time slot & were told we had to pay £28pp to create a new booking. The lady at reception said if we had asked at check in, it would have been free. I was a bit annoyed considering this wasn’t given as an option at check in,nor did I feel I had to make a new booking considering this was included in our stay. To make matters worse, we ended up paying for the later time slot but at check out were told by a different receptionist that we didn’t have to make another booking & it could have been moved for 100 SEK/£8. We didn’t get the money refunded.

Jessica, 2-night trip

10/10 Exceptional

Nov 25, 2025

Everything was great, staff are very kind and attentive. Bar staff however wanted to charge me for water but I got it free from the restaurant. Breakfast didn’t have many warm options. The hotel itself is beautiful with many things to do. The rooms and lobby area are clean. Overall the stay was fantastic

Samina, 1-night trip

10/10 Exceptional

Jul 23, 2025

Amazing and unique ambiance, wonderful amenities, excellent breakfast and great location. Would highly recommend.

Tracy, 2-night trip

10/10 Exceptional

Dec 11, 2024

Loved my stay, everything was great. The staff were so incredibly helpful. They compensated us very handsomely after the fire. The views in every part of the hotel were immaculate. Only tip I would give for improvement is perhaps a dresser in the room and a kettle for tea as there was only coffee options.

Anesu, 3-night trip

10/10 Exceptional

Nov 10, 2025

Wonderful place

Heroine, 1-night trip

Jacy'z Hotel & Resort

Choose dates to view prices

Photo gallery for Jacy'z Hotel & Resort

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Why we love this property

Room options

Check availability for these dates

View all photos for Dark at Jacyz No windows

Dark at Jacyz No windows

Highlights

View all photos for Small at Jacyz

Small at Jacyz

Highlights

View all photos for Medium at Jacyz

Medium at Jacyz

Highlights

View all photos for Large at Jacyz

Large at Jacyz

Highlights

View all photos for Dark at JQ No windows

Dark at JQ No windows

Highlights

View all photos for Large at JQ

Large at JQ

Highlights

View all photos for Medium at JQ

Medium at JQ

Highlights

View all photos for Small at JQ

Small at JQ

Highlights

Similar properties

Gothia Towers & Upper House

About the neighborhood

What's nearby

Getting around

Restaurants

About this property