When we first checked in, they had difficulty locating our reservation. When they finally rectified that we were taken to a room that had no bedding (sheets, etc.) on the bed. Embarrassed, they switched us to a room across the hall, but it had a terrible smell, it stank like a toilet. We called the manager who came up and finally switched us to a room that didn't have that awful smell.
The room itself was rather run-down in appearance. The bed covers were dingy and the room itself appeared worn. Other than this the room was relatively satisfactory, but this was definitely not what we were expecting from the photos and other literature about the hotel.
Internet access is not free: you have to pay for it. This wasn't too awful except that the internet access point went down about an hour after we signed up for it, and remained down for the entire period of our stay. I wasted money on internet access that virtually never worked. Hotel staff seemed to be completely flummoxed by this and were unable to understand what had gone wrong, nor were they able to fix the fault prior to our departure. This generally fits with my impression of the hotel as chaotically managed.
The restaurant was decent, food quality was all right. Service was quite good. However, our table lacked silverware and no one noticed even after they brought our food, so we had to steal silverware from an adjoining table.
The laundry service, however, was excellent: I've never seen my clothes so clean.
Finally, the location of this hotel was quite convenient, right next to the Palace and to many shopping areas.