This is how Hotel.com advertises Hotel Massana Magic
La Massana ski-in/ski-out hotel with ski storage and ski passes.
There is no ski-in/ski-out facility at this hotel. It is in-fact about 500 along meters along a main road from the foot of the gondola lift. Thus making ski-in/ski-out impossible. This advertised ski-in/out facility was major reason for booking this hotel, as was the advertised ski passes. This gives you the impression that ski passes are included in the room rate. Again this wrong. Ski passes are paid for extra at the gondola station.
Ski storage is an inconvenient 2 floors down in the garage.
Reception negated to inform us that there is ski and boot storage at the bottom of the gondola at an extra charge, which would have made a big difference not having to drag the ski equipment to and from the end of the day.
The hotel was warm and clean. The staff were pleasant and the breakfast was good.
The rooms look better in the pictures if you like beige and brown throughout. My stay was comfortable; would I stay at this hotel again or recommend for a ski-ing holiday? The answer is an emphatic no. I deliberately booked this hotel for non existing facilities. If there was such a thing in Andorra, the hotel company should be prosecuted under a breach of trades description.