Novotel Suites Berlin City Potsdamer Platz

There were under going a renovation. It was very loud all day from early in the morning. One elevator was being used by the construction crew so waits were long. The location was good but I thought it would have been nice for the staff to have given some consideration for the inconvenience but none was offered

Very clean facility in a convenient location. The staff was friendly and helpful.

The room was clean and well equipped. We stayed there for 5 nights, but the access cards needed to be reset everyday.

Hotel was fine, and the staff was friendly and competent. The handicapped shower (curtained off area in the corner of the bathroom) made it difficult not to flood the floor. Another issue was the daily maid did not knock before entering. She once found us asleep, another time just out of the shower. Only defense was to barricade the door with luggage and that only slowed her down a little. Main problem was that the air conditioning failed for several days and the room was close and uncomfortable. On complaining, we were offered a room at a more distant sister hotel , but we would have had to pack everything up late in the evening and pay for our transportation to the new location. We settled for the use of 2 fans which were a big help. No other compensation was offered for our inconvenience. The offer of a complementary meal or a refund of some sort would have been a nice gesture.

Excellent hotel. Staff were really friendly and helpful and it couldn’t be in a better place - right next to Anhalterstraße S-Bahn and bus station so you can get to anywhere in Berlin or Potsdam easily - plus many, many attractions are just a few minutes walk away.