Grand Hotel Amrâth Amsterdam

This hotel looks nice from the OUTSIDE. But it has no parking area for taxi drop off that we had to walk in the rain to get to the hotel entrance. This is just a beginning: I stayed for four nights, one night Wifi was completely out for the night, the other morning water was stopped for hours. I tried to have dinner at the bar but they kept me waiting for 20min that I almost missed my concert. To be honest, this hotel doesn’t deserve a five star rating. Maybe that’s why it’s cheaper than other five stars. You can stay here as the location is great for vacay, but don’t expect anything like a five star.

Having stayed at this hotel before and having had an exceptional time; we were sorely disappointed this time. When we arrived we found the complimentary mini bar hadn't been restocked, one of the dressing gowns had brown stains, which we can only hope were hair dye, the sink didn't drain, and the air-conditioning was very noisy. On the second evening the cover for the air-vent over the toilet fell on my partner, which was a surprise whilst using the facilities. This was the final straw so we complained and were assured the problems would be fixed. Following the complaint the vent had been reattached and the sink plunged but the rest of the stay still wasnt up to the usual standard you'd expect from the Amrath. For example, we ran our of toiletries, as these weren't restocked fully each day and had to buy our own. We also found the mini bar restocking to be hit and miss. All and all, just not what you expect.

This, under no circumstances, is a 5-star hotel or facility. It is dark, dingy, and in need of updates. Comparable to a 2-3 star hotel.

The worst thing I had to do was get out of bed everyday, massive sized beds with the best comfort ive ever had in a hotel. The second worst thing I had to do was leave the Spa facilities. I recommend taking a massage too. Great location, helpful staff. I will be seeing you again in 2020. Thank you.

Heating didn’t work for the first night so we asked reception to check it out the next morning, when we came back to the room on the second evening the room was still cold so we had to go back to the front desk since there was no answer when we called a few times. Eventually they sent someone who finally turned on the heating and brought another portable heater with him.