Piedra De Agua Hotel Boutique

Hotel was not open at the time I booked, they tried to give me to stay at their other hotel

We had an awful stay here. I almost never write negative reviews but I had to do this one. There were a few specific reasons we chose this hotel. We needed WiFi but it was extremely weak so we had no service in our room. I, literally, went back to the front desk 11 or 12 times trying to make it work. It never did. Second, a pool was a necessity. After we'd already checked in we found out we couldn't swim in it. The air conditioner was woefully too small to even cool the room down. The restaurant had a very slimmed down menu. There was also construction going on in the room above is. Hammering constantly all day. Also we weren't told until after we'd checked in. I think the lady at the front desk, Alejandro and David were great but it was one disaster after another.

Awesome boutique hotel with great staff.

What a beautiful piece of history. Yes there are more modern, stylish hotels in the city, but this is truly unique. That staff were kind and were always available to help. I will gladly return. Also. If you can. Upgrade to the suites as the rooms are larger and have a second balcony.

This hotel was lacking in atmosphere. Was overpriced and parking should not cost an additional150 pesos. Although conveniently situated near the main plaza, I would not stay there again. Not a four star establishment.

Nos quedamos en este hotel porque era “boutique” realmente desde que entramos a la habitacion lo que resalto fue un olor a cloaca y a humedad muy fuerte. Todas las sabanas, almohadas y toallas estaban negras. Osea curtidas. Las toallas olian arcilla(barro) ... este hotel no lo recomendamos para nada!!

This property has lots of history and the location is the best.!

The back court yard with pool and bar was outstanding. A quiet piece of heaven in the middle of a busy, hot and noisy city.

The Peidra De Agua Hotel is a converted 19t century mansion centrally located near the central plaza. There is a lovely patio area with a pool in the back of the hotel where we enjoyed breakfast each morning and a swim in the afternoon after a busy day of sightseeing. The staff here are very friendly and helpful with any requests you might have with room service or day trips to area attractions. On the downside, the hotel is on a busy street which can be noisy most mornings. The bathrooms are very small and hot water in the shower practically non-existent. Overall, we enjoyed our stay here and would consider staying here on a return trip to Merida.

Good location. Friendly staff. Near restaurants. Clean.