Home Towne Suites - O'Fallon – O'Fallon

The venue did not have a working pool or Internet. The cleaning company come there once a week. It is a place designed for a family whi may need somewhere to stay if they are looking for a new house. It's intended for an extended stay.

When we arrived Friday evening we found that the cable an wifi were out. And that the pool was closed because it needed a part replaced. I wish this would have been said.... When asked when the cable and wifi would be up I was given the response "we haven't even called yet, it will be a minute". Our room was nice and clean. The dishes there for use were not. Gross. And the refrigerator inside rack was held together with duct tape, and the door wouldn't close easily. The elevator was gross and smelled. And the plug in didn't work in the bathroom at all. The fitness area was extremely hot, which I didn't mind to get my sweat on.... But checked the air conditioner and it didn't work. I've stayed in worse places...... But was a little disappointed in this hotel, sadly. I had high hopes.

Pictures are no where near what you will get. Entering the lobby there was a strong odor. There was a closure pulled down at the check in counter. I had to knock for help. I got checked in and went to the room, and neither magnetic key would work. (throughout my 6 night stay I had to have my key re-keyed at least a dozen times). When my daughter got up in the morning she opened the microwave and there was an old bagel in there. She then went down to the pool with my grandson. They ended coming right back up to the room. She said the pool was filthy. I went down to take a look and went to the front desk and the General Manager happened to be there. I let him know that I was not at all happy with the hotel. I told him I specifically booked this hotel because they had a pool for my grandson, who needed to have some entertainment as we were down there for my oldest daughters wedding. I also had family who booked the hotel based on my suggestion. And there was a heatwave going on!! The GM told me he would try and make amends. My rooms shower curtain was full of mildew. Asking for extra towels was like pulling teeth. The rooms sleep up to four adults but they only have two towels in the rooms. You have to turn in your old towels to get new ones. Ridiculous!!! The pool ended up being shut right down for the entire time I was there. I will say that the GM was good to his word and we did come to a solution for the terrible service.

We were looking for a nice, but inexpensive hotel to stay at while visiting family and sights in the St. Louis area. Enjoyed our visit.

It needs to be updated, and the carpet needs to be changed